Emirates Oud Reviews 

902
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 673 reviews, reviewers had a great experience with this company. Customers consistently praise the product quality, competitive pricing, and efficient delivery service. Many appreciate the genuine nature of the items and the wide selection available, often noting excellent packaging. The overall service, including the easy-to-use website and clear communication, is frequently highlighted as excellent. However, some people experienced issues with order fulfillment, such as delays due to items being out of stock or higher shipping costs. A few customers also noted receiving refunds for missing items without prior notification or dissatisfaction with product performance, like scents fading quickly.

What people talk about most

Product

Reviewers highlight positive aspects of product, praising the great products, prices, and quality. Many... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the fast and... See more

Order

Customers had ambiguous experiences with order, with many reviewers reporting smooth ordering processes, fast... See more

Price

Reviewers mention positive feedback about price, consistently finding them reasonable, affordable, and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and amazing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First time I ordered from your site. Website easy to use and i kept being informed of every step regarding my order and it didn't take longa to received ir. The only thing less positive was the shipp... See more

Company replied

Rated 4 out of 5 stars

I'm a repeat customer of Emirates Oud. Their perfumes are genuine and very well priced. All of my previous order experience have been 5 stars. But this one, they accepted my payment and one of... See more

Company replied

Rated 5 out of 5 stars

Ive shopped from the store many times each time has been super easy to shop, there is a large variety the prices are excellent. Delivery is super quick and all the items are well padded nothing has ev... See more

Rated 5 out of 5 stars

Good communication, value and scent. I wanted something to rival sauvage elixir. The scent is sweeter, which I actually like. long lasting, which I love. Overall a very good experience and would defin... See more

Company replied


Company details

  1. Cosmetics and Perfumes Supplier
  2. Perfume Store

Written by the company

Welcome to Emirates Oud – where the magic of Arabian perfumes comes to life! Picture this: a collection of perfumes that's not just a blend of scents but a journey through the heart of Arabian allure. At Emirates Oud, we're all about making you feel something special. Our perfumes aren't just fragrances; they're stories waiting to unfold. Imagine the warmth of Arabian traditions meeting the cool breeze of modern vibes – that's what our scents are all about. It's like capturing a piece of time in a bottle. Whether you're on the hunt for a daily scent or something to mark those unforgettable moments, we've got you covered. Emirates Oud is all about helping you express your unique style. So, go ahead, dive into the world of our perfumes, and let them be an extension of your personality.


Contact info

4.1

Great

TrustScore 4 out of 5

902 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 27% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(902)

671 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This is one of the worst experiences I…

This is one of the worst experiences I encountered. I have placed an order at the beginning of March and waited almost 2 months to be delivered due to the conflict in the Middle East. When the product was back in stock I have written multiple times that it was not sent to me. In the end I asked for a refund, I got a confirmation, I asked for the proof and guess what? They never replied and I didn’t get my money back. Still waiting until I take legal action. I do not recommend this company.

25 May 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend

Genuine product and timely hassle-free delivery. Would recommend.

14 May 2026
Unprompted review
Emirates Oud logo

Reply from Emirates Oud

Thank you so much for your wonderful feedback! We’re thrilled to hear that you consistently enjoy our products and service. Your trust means a lot to us, and we look forward to continuing to provide you with a fantastic Emirates Oud experience.

Rated 5 out of 5 stars

Great prices and choices

Great prices and choices. Buy most of my perfumes here..the best.

18 May 2026
Unprompted review
Emirates Oud logo

Reply from Emirates Oud

Thank you so much for your wonderful feedback! We’re thrilled to hear that you consistently enjoy our products and service. Your trust means a lot to us, and we look forward to continuing to provide you with a fantastic Emirates Oud experience.

Rated 5 out of 5 stars

I was using this website twice and was…

I was using this website twice and was very happy with delivery, was very easy to navigate, and good communication all way through, Thank you.

15 May 2026
Unprompted review
Emirates Oud logo

Reply from Emirates Oud

Thank you so much for your wonderful feedback! We’re thrilled to hear that you consistently enjoy our products and service. Your trust means a lot to us, and we look forward to continuing to provide you with a fantastic Emirates Oud experience.

Rated 5 out of 5 stars

Authentic products and on time…

Authentic products and on time delivery. Good discounts.

1 May 2026
Unprompted review
Emirates Oud logo

Reply from Emirates Oud

Thank you so much for your wonderful feedback! We’re thrilled to hear that you consistently enjoy our products and service. Your trust means a lot to us, and we look forward to continuing to provide you with a fantastic Emirates Oud experience.

Rated 5 out of 5 stars

I have purchased from this company…

I have purchased from this company twice now and have had no issues I was contacted and refunded when items were out of stock on my first order then my second order I was well informed that an item was out of stock but due in, in a couple of days. I was given options to get a refund or hang on a couple of days, so I hung on and as quick as my order was dispatched and delivered very quickly.everything is well packed. I can’t fault this company, not only are their prices cheaper than other sites on most products you are kept updated throughout the whole process. Brilliant.🤩

22 May 2026
Unprompted review
Emirates Oud logo

Reply from Emirates Oud

Thank you so much for your wonderful feedback! We’re thrilled to hear that you consistently enjoy our products and service. Your trust means a lot to us, and we look forward to continuing to provide you with a fantastic Emirates Oud experience.

Rated 4 out of 5 stars

The perfumes are of good quality

The perfumes are of good quality, but they take a long time to arrive and one of the perfume boxes always arrives damaged.

15 May 2026
Unprompted review
Emirates Oud logo

Reply from Emirates Oud

Thank you so much for your wonderful feedback! We’re thrilled to hear that you consistently enjoy our products and service. Your trust means a lot to us, and we look forward to continuing to provide you with a fantastic Emirates Oud experience.

Rated 4 out of 5 stars

Excellent service.

Genuine products and excellent service,

19 May 2026
Unprompted review
Emirates Oud logo

Reply from Emirates Oud

Thank you so much for your wonderful feedback! We’re thrilled to hear that you consistently enjoy our products and service. Your trust means a lot to us, and we look forward to continuing to provide you with a fantastic Emirates Oud experience.

Rated 1 out of 5 stars

DO NOT BUY FROM HERE

DO NOT BUY FROM HERE! STAY AWAY!

They sell products they don’t have in stock and don’t even contact you to let you know, then make you chase them for a refund. I had the same issue as many other buyers after reading the reviews. ZERO stars!

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Pleasantly surprised.

Pleasantly surprised.
I was hesitant to order because of some of the reviews and the delivery time did take longer than expected, but the perfumes were absolutely worth the wait.

The packaging and presentation genuinely impressed me, especially for the price point. Everything felt high quality, from the boxes to the bottles themselves. As someone who has owned much more expensive perfumes, I honestly didn’t expect this level of detail and experience.
The scents themselves are unique, layered and long-lasting once they settle on the skin/clothes. I especially enjoyed experimenting with layering the oils and perfumes together.
My favourites so far are Kashan, Now White and Yara Moi.
If you’re someone wanting to explore different scent profiles without spending luxury brand prices, I would definitely recommend trying them.

My only advice would be patience with dispatch/tracking updates, but overall I would order again.

28 April 2026
Unprompted review
Emirates Oud logo

Reply from Emirates Oud

Thank you so much for your wonderful feedback! We’re thrilled to hear that you consistently enjoy our products and service. Your trust means a lot to us, and we look forward to continuing to provide you with a fantastic Emirates Oud experience.

Rated 1 out of 5 stars

The shop has failed to provide me with…

The shop has failed to provide me with a valid receipt/invoice for my order. They conjured some worthless document with fake prices and so the package was held by the Custom Office. When I asked for a proper receipt/invoice they sent me some Taif documentation, while I ordered Rasasi; still waiting for the invoice/receipt and the order - i.e. if I manage to convince the Custom Office that I ordered legally and the package contains what i ordered - this remains to be seen. AVOID - it's a waste of your time and money!

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Fast delivery & good quality!!

18 May 2026
Unprompted review
Emirates Oud logo

Reply from Emirates Oud

Thank you so much for your wonderful feedback! We’re thrilled to hear that you consistently enjoy our products and service. Your trust means a lot to us, and we look forward to continuing to provide you with a fantastic Emirates Oud experience.

Rated 5 out of 5 stars

Great customer service

Great customer service

11 May 2026
Unprompted review
Emirates Oud logo

Reply from Emirates Oud

Thank you so much for your wonderful feedback! We’re thrilled to hear that you consistently enjoy our products and service. Your trust means a lot to us, and we look forward to continuing to provide you with a fantastic Emirates Oud experience.

Rated 5 out of 5 stars

Beautiful perfume such high quality and…

Beautiful perfume such a high quality with that luxury feel. Stays on for hours - superb price too and always a discount!
Highly recommend - Normally receive in a couple of days and I am a returning customer

4 May 2026
Unprompted review
Emirates Oud logo

Reply from Emirates Oud

Thank you so much for your wonderful feedback! We’re thrilled to hear that you consistently enjoy our products and service. Your trust means a lot to us, and we look forward to continuing to provide you with a fantastic Emirates Oud experience.

Rated 3 out of 5 stars

Bought from them twice.

Bought from them twice.

Very good prices and they seem like real products. So far had no issues with damage or fakes.

Biggest issue is with shipping. Takes around 2 weeks+ to arrive everytime and get no delivery details AT ALL until delivery day.
They also have a huge problem with stock. Products you purchase may not be in stock when you order them even though it says it is. With both orders I have had items be refunded due to reduced stock, usually after 10 days of waiting.

Next time I purchase from here I may do a smaller order and try their faster paid delivery just to try it but I strongly doubt its better.

Also they do not respond to messages sent in the website based message box.

If improvements on these are made I will use this service more often, but currently I only use them for products that I wont care about their delivery date.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Swift delivery service

Swift delivery service. Best prices and all perfumes are good. Would definitely recommend 👌

17 May 2026
Unprompted review
Emirates Oud logo

Reply from Emirates Oud

Thank you so much for your wonderful feedback! We’re thrilled to hear that you consistently enjoy our products and service. Your trust means a lot to us, and we look forward to continuing to provide you with a fantastic Emirates Oud experience.

Rated 5 out of 5 stars

Happy Customer

Parcel arrived on time and was packaged.
Good value for money for what I ordered and would
buy from this company again.

30 April 2026
Unprompted review
Emirates Oud logo

Reply from Emirates Oud

Thank you so much for your wonderful feedback! We’re thrilled to hear that you consistently enjoy our products and service. Your trust means a lot to us, and we look forward to continuing to provide you with a fantastic Emirates Oud experience.

Rated 3 out of 5 stars

Average needs improvement

Very hard to place an order on the site. It gets blocked if It is a larger order above 200 and impossible to get the free shipping. Higher cost for shipping than any other vendor and yet the slowest one in shipping the products. Not everything available on the site is actually available and some of the items got cancelled after I placed the order. Overall there are better option out there that provide free shipping and are much faster, plus their site is updated with their available products. I won't use again.

Update: order finally arrived 11 days after placing the order. Unlike other reviews I received the correct items with the exception of the cancelled one that still shows available on the site: Rayhaan jungle vibes

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Great range of products and competitive…

Great range of products and competitive prices. Never ordered before, effective order process and delivery, given all the fakes on the market have used again.
.

13 May 2026
Unprompted review
Emirates Oud logo

Reply from Emirates Oud

Thank you so much for your wonderful feedback! We’re thrilled to hear that you consistently enjoy our products and service. Your trust means a lot to us, and we look forward to continuing to provide you with a fantastic Emirates Oud experience.

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