Emirates Oud Reviews 

891
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 659 reviews, reviewers had a great experience with this company. Customers consistently praise the company for its genuine and well-priced products, often finding items that are sold out elsewhere. The delivery service is frequently highlighted as efficient, prompt, and well-packaged, ensuring items arrive in perfect condition. Many people appreciate the easy-to-use website and the continuous updates provided throughout the ordering process. However, some customers also noted issues with orders, such as missing items or perfumes with weak performance, though refunds were often processed promptly for the former. A few other people also felt that shipping costs were too high and delivery times could be slow, especially compared to other vendors.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the great quality, authenticity, and... See more

Delivery service

People report positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many customers reporting positive... See more

Price

Clients share positive opinions on price, consistently finding them reasonable, affordable, and competitive,... See more

Quality

Users describe positive interactions with quality, frequently praising the authenticity and high standard of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First time I ordered from your site. Website easy to use and i kept being informed of every step regarding my order and it didn't take longa to received ir. The only thing less positive was the shipp... See more

Rated 4 out of 5 stars

I'm a repeat customer of Emirates Oud. Their perfumes are genuine and very well priced. All of my previous order experience have been 5 stars. But this one, they accepted my payment and one of... See more

Rated 5 out of 5 stars

I have purchased from this company twice now and have had no issues I was contacted and refunded when items were out of stock on my first order then my second order I was well informed that an item wa... See more

Rated 5 out of 5 stars

Ive shopped from the store many times each time has been super easy to shop, there is a large variety the prices are excellent. Delivery is super quick and all the items are well padded nothing has ev... See more


Company details

  1. Cosmetics and Perfumes Supplier
  2. Perfume Store

Written by the company

Welcome to Emirates Oud – where the magic of Arabian perfumes comes to life! Picture this: a collection of perfumes that's not just a blend of scents but a journey through the heart of Arabian allure. At Emirates Oud, we're all about making you feel something special. Our perfumes aren't just fragrances; they're stories waiting to unfold. Imagine the warmth of Arabian traditions meeting the cool breeze of modern vibes – that's what our scents are all about. It's like capturing a piece of time in a bottle. Whether you're on the hunt for a daily scent or something to mark those unforgettable moments, we've got you covered. Emirates Oud is all about helping you express your unique style. So, go ahead, dive into the world of our perfumes, and let them be an extension of your personality.


Contact info

4.1

Great

TrustScore 4 out of 5

891 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.1

All reviews

(891)

660 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I've been a repeat customer and my…

I've been a repeat customer and my shopping experience has been great so far. Can say I'm a fan of Emirates Oud. For one of my purchases, the item was out of stock so my delivery was unsurprisingly delayed. I got in contact with customer service and and was able to exchange for a different product. The excess was refunded back to my account. All purchases since have been great. Will definitely be a customer in future.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

One of a handful of excellent Middle…

One of a handful of excellent Middle Eastern Fragrance suppliers that are UK focused, with all of the best manufacturers with a great selection of their ranges at fantastic prices here in the UK. Posted quickly, and arrived intact.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Company

Excellent Company, Easy web page, very fast delivery, parcel arrived perfectly packaged in excellent condition, very competitively priced, Genuine Item thankfully as their are so many fakes around, Great range of products to choose from. Will definitely buy more from them soon!

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Quick dispatch and delivery time

Quick dispatch and delivery time. Packaged securely in box. Never had any issues with several purchases. Can be cheapest option and often have stock where other are out of stock. Overall good site

12 June 2026
Unprompted review
Rated 1 out of 5 stars

Out of Stock but nobody knew

Somehow managed to take my money for an item that was in stock, go completely silent, and then only admit it was out of stock when I actually bothered to chase them. No proactive update, no apology email, just radio silence until I did their job for them. Impressive, really, in the worst possible way.

3 June 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE.......

I have spent over £400 with this company over the past few years, however over the past 4 months, I have been let down 4 seperate times on orders I made as a gift for various special occasions. I have waited weeks at a time waiting for confirmation of my orders, as they were in stock when I made the purchases, only having to chase each one up numerous times and then eventually being told they are out of stock. This business is totally unprofessional and unreliable. There are far better companies offering better choice than these, so please do not use as you will have trhe same issues and unprofessional service I have received,

12 June 2026
Unprompted review
Rated 1 out of 5 stars

My name is Moses

My name is Moses, I'm so annoyed with this company called Emirates oud. I placed an order for 2 items to be delivered to my address in London. Instead I received an email saying your order is ready for pickup
I tried to call contact them via email and phone calls but no response. the last 2 days I have been emailing them but no response calling them leave a message to deliver my items/ order to my address but no response. I wonder what kind of company is this it's like just a rip off company. how can you ask someone to travel from London to Birmingham to pickup an order of just £54. what I would like to ask is that you Emirates oud don't you have custom service Desk for who deals with customer inquiries? company like this one shouldn't be given a trading license to trade in a beautiful country like this. sorry I'm so annoyed.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

First time buying

First time buying and happy with the purchase, I research ahead and for the perfumes I've bought the prices were the best, also one of them I couldn't find anywhere else but still had a good price! I'll buy again definitely

10 June 2026
Unprompted review
Rated 1 out of 5 stars

Shocking customer service

Took over a week to dispatch my order. When they did dispatch it, was only 1 of 2 items. 12 hours later get an email and refund on the missing item saying it's out of stock despite still being available to order from the website.
Shocking customer service avoid if you can!

9 June 2026
Unprompted review
Rated 1 out of 5 stars

Prolonged Dispatch

They take forever to ship, I have waited a week and they still have not even confirmed the order. I even emailed them and they said they would sort this out but they have not.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience! They’ve got good pricing on perfumes and processing times are also quick. Will be back again hopefully.

25 May 2026
Unprompted review

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