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Review summary

Created with AI, based on recent reviews

Looking at 597 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their quality and authenticity, often highlighting the competitive pricing. Many people appreciate the efficient delivery service, noting that items arrive promptly and well-packaged. The overall service is frequently described as excellent, with consumers finding the website easy to navigate and the purchasing process smooth. However, some customers experienced issues with their orders, including longer than expected delivery times or problems with product performance, such as weak scents or defective items. A few people also mentioned difficulties with the ordering process itself, such as the website blocking larger orders or a lack of proper invoicing.

What people talk about most

Product

Consumers generally express satisfaction with the products, highlighting their high quality, authenticity,... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the swift and fast delivery, with... See more

Order

Reviewers mention ambiguous feedback about order. While some customers praise the quick turnaround from... See more

Price

Customers had positive experiences with price, often highlighting the superb and competitive pricing, with... See more

Service

People report positive experiences with service. Customers consistently praise the excellent service from... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The orders take so long to be attended to and also delivered take so long to get to us. If an item is out of stock instead of telling the customer immediately it's us the customers to contact the comp... See more

Rated 4 out of 5 stars

I'm a repeat customer of Emirates Oud. Their perfumes are genuine and very well priced. All of my previous order experience have been 5 stars. But this one, they accepted my payment and one of... See more

Rated 4 out of 5 stars

The site was easy to navigate and I was pleasantly surprised how many fragrances there was on there. My only issue was with the delivery which took longer than expected. And I had to contact them to g... See more

Rated 5 out of 5 stars

I had a very positive experience with Emirates Oud. The prices are genuinely competitive, especially considering the quality of the products offered. Everything arrived well‑packed, secure, and clearl... See more


Company details

  1. Cosmetics and Perfumes Supplier
  2. Perfume Store

Written by the company

Welcome to Emirates Oud – where the magic of Arabian perfumes comes to life! Picture this: a collection of perfumes that's not just a blend of scents but a journey through the heart of Arabian allure. At Emirates Oud, we're all about making you feel something special. Our perfumes aren't just fragrances; they're stories waiting to unfold. Imagine the warmth of Arabian traditions meeting the cool breeze of modern vibes – that's what our scents are all about. It's like capturing a piece of time in a bottle. Whether you're on the hunt for a daily scent or something to mark those unforgettable moments, we've got you covered. Emirates Oud is all about helping you express your unique style. So, go ahead, dive into the world of our perfumes, and let them be an extension of your personality.


Contact info

4.1

Great

TrustScore 4 out of 5

798 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 24% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Beautiful perfume such high quality and…

Beautiful perfume such a high quality with that luxury feel. Stays on for hours - superb price too and always a discount!
Highly recommend - Normally receive in a couple of days and I am a returning customer

4 May 2026
Unprompted review
Rated 3 out of 5 stars

Bought from them twice.

Bought from them twice.

Very good prices and they seem like real products. So far had no issues with damage or fakes.

Biggest issue is with shipping. Takes around 2 weeks+ to arrive everytime and get no delivery details AT ALL until delivery day.
They also have a huge problem with stock. Products you purchase may not be in stock when you order them even though it says it is. With both orders I have had items be refunded due to reduced stock, usually after 10 days of waiting.

Next time I purchase from here I may do a smaller order and try their faster paid delivery just to try it but I strongly doubt its better.

Also they do not respond to messages sent in the website based message box.

If improvements on these are made I will use this service more often, but currently I only use them for products that I wont care about their delivery date.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Happy Customer

Parcel arrived on time and was packaged.
Good value for money for what I ordered and would
buy from this company again.

30 April 2026
Unprompted review
Rated 3 out of 5 stars

Average needs improvement

Very hard to place an order on the site. It gets blocked if It is a larger order above 200 and impossible to get the free shipping. Higher cost for shipping than any other vendor and yet the slowest one in shipping the products. Not everything available on the site is actually available and some of the items got cancelled after I placed the order. Overall there are better option out there that provide free shipping and are much faster, plus their site is updated with their available products. I won't use again.

Update: order finally arrived 11 days after placing the order. Unlike other reviews I received the correct items with the exception of the cancelled one that still shows available on the site: Rayhaan jungle vibes

8 May 2026
Unprompted review
Rated 5 out of 5 stars

The Aftershave I bought

The Aftershave I bought, 9PM after dark is one of the best I have ever had, it lasts throughout the evening and often Into the next day, the price was so good being as this scent is easily up there with the Dior's and Creeds and the delivery was satisfactory,

5 May 2026
Unprompted review
Rated 1 out of 5 stars

VERY POOR CUSTOMER SERVICE

VERY POOR CUSTOMER SERVICE
I ordered 2 fragrances, it took them over a week to dispatch the order and they just cancelled one of the items with out even an email, no reason, no apology.
I will not be using again
AVOID EMIRATES OUD. Terrible communication

12 May 2026
Unprompted review
Rated 1 out of 5 stars

Joke

Ordered on Sunday the 3rd, it’s now the 12th and still nothing has arrived. Takes them 5 days just to reply to a simple email, only to tell me a week later they’ll contact the warehouse to dispatch my item. Absolute joke.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

I’ve purchased many gifts from this…

I’ve purchased many gifts from this wonderful company, and every experience has been exceptional. From the outstanding customer service to the fast delivery, the quality and authenticity of the products are truly incredible.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Great choice of perfumes

I have made many purchases since discovering this site. Only once I had issue with dispatch but they apologised for it, otherwise delivery is always quick and products are wrapped carefully. They have many choices and constantly adding new perfumes. I would suggest to add samples choice for perfume before ordering full bottle but other websites specialising in this.

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Second Order & Still Excellent – Authentic Perfumes, Great Prices, Fast Service

This is my second time ordering from this perfume shop, and once again they did not disappoint. My first order arrived quickly, the customer service was excellent, and they had the best prices I could find — which is why I came back and ordered 10 perfumes this time.
Just like before, everything was safely and securely packed, and all the products were verified and authentic with manufacturer QR codes. Very happy with the experience and I’ll definitely be back again.

27 April 2026
Unprompted review
Rated 1 out of 5 stars

DON'T BUY HERE! SHOP ELSEWHERE

Very disappointed, would never buy from here again or recommend anyone, bought 6 perfumes, only 2 smells like the original, 4 of the perfume had little to no scent more of alcohol, doesn't last past drying on the skin, company policy they can't accept open product, not willing to offer a refund. PLEASE SHOP ELSEWHERE!

22 April 2026
Unprompted review

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