The orders take so long to be attended to and also delivered take so long to get to us. If an item is out of stock instead of telling the customer immediately it's us the customers to contact the comp... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Welcome to Emirates Oud – where the magic of Arabian perfumes comes to life! Picture this: a collection of perfumes that's not just a blend of scents but a journey through the heart of Arabian allure. At Emirates Oud, we're all about making you feel something special. Our perfumes aren't just fragrances; they're stories waiting to unfold. Imagine the warmth of Arabian traditions meeting the cool breeze of modern vibes – that's what our scents are all about. It's like capturing a piece of time in a bottle. Whether you're on the hunt for a daily scent or something to mark those unforgettable moments, we've got you covered. Emirates Oud is all about helping you express your unique style. So, go ahead, dive into the world of our perfumes, and let them be an extension of your personality.
Contact info
Unit 20 Small Heath Trading Estate Armoury Road, B11 2RJ, Birmingham, United Kingdom
- info@emiratesoud.co.uk
- emiratesoud.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 24% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful perfume such high quality and…
Beautiful perfume such a high quality with that luxury feel. Stays on for hours - superb price too and always a discount!
Highly recommend - Normally receive in a couple of days and I am a returning customer
Bought from them twice.
Bought from them twice.
Very good prices and they seem like real products. So far had no issues with damage or fakes.
Biggest issue is with shipping. Takes around 2 weeks+ to arrive everytime and get no delivery details AT ALL until delivery day.
They also have a huge problem with stock. Products you purchase may not be in stock when you order them even though it says it is. With both orders I have had items be refunded due to reduced stock, usually after 10 days of waiting.
Next time I purchase from here I may do a smaller order and try their faster paid delivery just to try it but I strongly doubt its better.
Also they do not respond to messages sent in the website based message box.
If improvements on these are made I will use this service more often, but currently I only use them for products that I wont care about their delivery date.
Swift delivery service
Swift delivery service. Best prices and all perfumes are good. Would definitely recommend 👌
Happy Customer
Parcel arrived on time and was packaged.
Good value for money for what I ordered and would
buy from this company again.
Always late delivery and poor customer…
Always late delivery and poor customer service
Average needs improvement
Very hard to place an order on the site. It gets blocked if It is a larger order above 200 and impossible to get the free shipping. Higher cost for shipping than any other vendor and yet the slowest one in shipping the products. Not everything available on the site is actually available and some of the items got cancelled after I placed the order. Overall there are better option out there that provide free shipping and are much faster, plus their site is updated with their available products. I won't use again.
Update: order finally arrived 11 days after placing the order. Unlike other reviews I received the correct items with the exception of the cancelled one that still shows available on the site: Rayhaan jungle vibes
Great range of products and competitive…
Great range of products and competitive prices. Never ordered before, effective order process and delivery, given all the fakes on the market have used again.
.
The Aftershave I bought
The Aftershave I bought, 9PM after dark is one of the best I have ever had, it lasts throughout the evening and often Into the next day, the price was so good being as this scent is easily up there with the Dior's and Creeds and the delivery was satisfactory,
Great service and products and always…
Great service and products and always wrapped well, thank you!
VERY POOR CUSTOMER SERVICE
VERY POOR CUSTOMER SERVICE
I ordered 2 fragrances, it took them over a week to dispatch the order and they just cancelled one of the items with out even an email, no reason, no apology.
I will not be using again
AVOID EMIRATES OUD. Terrible communication
Joke
Ordered on Sunday the 3rd, it’s now the 12th and still nothing has arrived. Takes them 5 days just to reply to a simple email, only to tell me a week later they’ll contact the warehouse to dispatch my item. Absolute joke.
I have ordered couple of times from…
I have ordered couple of times from this website. Last time I received a damaged item and I contacted them. No reply till this day.
I found it unprofessional behaviour etc.
I’ve purchased many gifts from this…
I’ve purchased many gifts from this wonderful company, and every experience has been exceptional. From the outstanding customer service to the fast delivery, the quality and authenticity of the products are truly incredible.
Great choice of perfumes
I have made many purchases since discovering this site. Only once I had issue with dispatch but they apologised for it, otherwise delivery is always quick and products are wrapped carefully. They have many choices and constantly adding new perfumes. I would suggest to add samples choice for perfume before ordering full bottle but other websites specialising in this.
Second Order & Still Excellent – Authentic Perfumes, Great Prices, Fast Service
This is my second time ordering from this perfume shop, and once again they did not disappoint. My first order arrived quickly, the customer service was excellent, and they had the best prices I could find — which is why I came back and ordered 10 perfumes this time.
Just like before, everything was safely and securely packed, and all the products were verified and authentic with manufacturer QR codes. Very happy with the experience and I’ll definitely be back again.
Great supplier
Superb price and quick delivery of a well packaged item, what more could I want!
DON'T BUY HERE! SHOP ELSEWHERE
Very disappointed, would never buy from here again or recommend anyone, bought 6 perfumes, only 2 smells like the original, 4 of the perfume had little to no scent more of alcohol, doesn't last past drying on the skin, company policy they can't accept open product, not willing to offer a refund. PLEASE SHOP ELSEWHERE!
Over a week to dispatch the goods and…
Over a week to dispatch the goods and that only 50% of products. What’s the point taking orders with next day dispatch. First and last time I use this terrible company.
Amaizing.Very correct,original,and…
Amaizing.Very correct,original,and described in detail.Thank you
Just five days from order to delivery
Just five days from order to delivery. So no complaints from me.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








