Emerdency Reviews 

518
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the helpful, polite, and professional staff who make interactions pleasant and reassuring. Many people highlight the ease and efficiency of the booking process, often securing same-day or next-day appointments, even for emergencies. Reviewers also appreciate the transparent pricing and clear explanations of treatment options, which helps them feel comfortable and informed. Conversely, a small portion of people felt dissatisfied with the service, mentioning issues with booking appointments that were not suitable or being charged extra without clear justification.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting the ease of booking same-day emergency... See more

Staff

People report positive experiences with staff, consistently highlighting their professionalism, friendliness,... See more

Booking process

Customers consistently report positive experiences with the booking process, finding it easy and... See more

Price

Users describe positive interactions with price, often highlighting transparent and reasonable costs. Many... See more

User experience

Consumers find the user experience to be overwhelmingly positive, with many describing it as excellent from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This practice was exceptional from the start. Quick appointment. I arrived an hour early and was seen straight away. Dr. Hasnet Rasu explained what treatment was needed, showed me the X-ray and explai... See more

Rated 5 out of 5 stars

I was able to book a appointment for the next day having been in pain over the weekend. The booking process was easy and uncomplicated, upon arrival all the staff were helpful and polite the dentist... See more

Rated 5 out of 5 stars

Booked online, which was very easy to do, in the early hours of Christmas day morning as I was in extreme pain and on holiday in the area. Arrived at Rainworth Dental Care where Dr Rey and all his sta... See more

Rated 5 out of 5 stars

A great service provided from start to finish. Reception were friendly, clear and professional. Check up was handled exceptionally well in a state of the art facility. Summary and treatment options we... See more


Company details

  1. Emergency Dental Service
  2. Dentist

Written by the company

Emerdency helps people across the UK secure urgent dental care quickly and with confidence. More than 42,500 appointments have been booked through our platform to date. Search trusted local dentists, read genuine reviews and book in minutes. Enter your postcode to see real time availability for same day and next day appointments, with prices shown clearly before you confirm. Whether you have toothache, a broken tooth, swelling, infection, a lost filling or crown, wisdom tooth pain or need a root canal or an extraction, we connect you to experienced clinicians for prompt care. Emerdency makes it simple to find appointments across the UK, with clear pricing and friendly support from a team that understands dental emergencies. Patients choose us for fast access, transparent information and dependable service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

518 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(518)

162 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So i had lost my place at my usual…

So i had lost my place at my usual dentist during lockdown. I neglected to go or find another, the inevitable happened, Toothache !! Needed a dentist asap , Emerdency came to the rescue, arranged an appointment with 2hrs. I cant recommend them enough. A big thankyou for the service you supply. Great service at a great price

12 May 2025
Unprompted review
Rated 5 out of 5 stars

Very easy to book a local appointment…

Very easy to book a local appointment online. Clear pricing and had confirmation from the dentist. When I arrived at the appointment I was welcomed warmly and the procedure went without any hassle. Overall a 5* experience.

4 July 2025
Rated 5 out of 5 stars

Tooth Removal

The dentist served me with great care and I felt like they really listened to me. They also referred me to a NHS dentist and I now have a regular dentist who are brilliant.

4 July 2025
Rated 1 out of 5 stars

paid £80 for a 5 minute appointment

paid £80 for a 5 minute appointment, no treatment provided or recommended, was told to use salt water 3 times per day. Was hospitalised the next day due to a severe abcess and needing intravenous antibiotics.

17 April 2025
Unprompted review
Emerdency logo

Reply from Emerdency

We’re really sorry to hear about your experience and that things escalated to the point of needing hospital treatment. Unfortunately, dental infections can sometimes progress rapidly, and while dentists follow strict guidelines on when antibiotics can be prescribed to prevent resistance, this can understandably be frustrating when you are in pain.

With regards to the charges, based on the amount you’ve mentioned, it appears that the £49 was for the consultation, which is standard across all our bookings. The remaining amount is typically for treatment. Our core treatment fees are set at £40 and are clearly listed on our website. If you were charged less than this, it may have been for a treatment not on our standard list, in which case the fee would have been set directly by the dental practice.

If you would like to clarify what the additional charge was for, you're welcome to contact the practice directly. Alternatively, please email us at info@emerdency.co.uk and we’ll be more than happy to contact the practice on your behalf to get a breakdown of the charges. One of the main benefits of booking through Emerdency is that we ensure our standard emergency treatment fees are followed, and if there has been any overcharge, we will guarantee a refund.

Thank you again for your feedback, and we do hope you are now on the mend.

Rated 5 out of 5 stars

Tooth extraction

Used this dentist as had terrible tooth ache..fitted me in quickly and was an excellent experience. Dentist who treated me was fantastic and understanding. Tooth extracted so easily and pain free. Highly recommended..

24 June 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic

From start to finish the experience was good...easy to book an appointment...
Nice friendly staff members
Everything was explained clearly..
Both the dentists I saw were great...
I would definitely recommend this practice...

19 June 2025
Rated 5 out of 5 stars

Booking process for an appointment is…

Booking process for an appointment is very user friendly and close dates are always available.The reception that l was given was amazing and the Dr Muhammad did a very good job,no complications during and after the procedure,all instructions were given and easy to understand. The environment was so accomodating

9 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Dentist

Easter weekend Saturday, I was in so much pain with my wisdom tooth.
Managed to get an emergency appointment the on the same day at Deepcar surgery with Dr Ali.
Low price of £46 + £40 for antibiotics.
Amazing caring and efficient service.
Thank you so much.

19 April 2025
Unprompted review
Rated 5 out of 5 stars

Faultless service

Faultless service, no one else interested in seeing me. One gave me a two year wait which was nice. Rang these and in within a day. Ten minutes and sorted and back on with life. Really can’t find any fault whatsoever with these guys. Will definitely look to use again if the need arises

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Customer care.

Carnt fault the place and the dr looking after me Warm welcome from the start. Having some new dentures fitted carnt wait for end result. Brilliant..

1 July 2025
Unprompted review
Rated 5 out of 5 stars

I couldn’t get an emergency dentist…

I couldn’t get an emergency dentist near me (little Hulton) I found this brilliant de fist on Google, fitted me in with an hours notice. I was in agony (rotten tooth) the marvellous dentist extracted my tooth pain free brilliant job, the price was also superb, will definitely use them again. 10/10 service, price, 🫡

24 April 2025
Unprompted review

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