Emerdency Reviews 

515
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the helpful, polite, and professional staff who make interactions pleasant and reassuring. Many people highlight the ease and efficiency of the booking process, often securing same-day or next-day appointments, even for emergencies. Reviewers also appreciate the transparent pricing and clear explanations of treatment options, which helps them feel comfortable and informed. Conversely, a small portion of people felt dissatisfied with the service, mentioning issues with booking appointments that were not suitable or being charged extra without clear justification.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting the ease of booking same-day emergency... See more

Staff

People report positive experiences with staff, consistently highlighting their professionalism, friendliness,... See more

Booking process

Customers consistently report positive experiences with the booking process, finding it easy and... See more

Price

Users describe positive interactions with price, often highlighting transparent and reasonable costs. Many... See more

User experience

Consumers find the user experience to be overwhelmingly positive, with many describing it as excellent from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This practice was exceptional from the start. Quick appointment. I arrived an hour early and was seen straight away. Dr. Hasnet Rasu explained what treatment was needed, showed me the X-ray and explai... See more

Rated 5 out of 5 stars

I was able to book a appointment for the next day having been in pain over the weekend. The booking process was easy and uncomplicated, upon arrival all the staff were helpful and polite the dentist... See more

Rated 5 out of 5 stars

Booked online, which was very easy to do, in the early hours of Christmas day morning as I was in extreme pain and on holiday in the area. Arrived at Rainworth Dental Care where Dr Rey and all his sta... See more

Rated 5 out of 5 stars

A great service provided from start to finish. Reception were friendly, clear and professional. Check up was handled exceptionally well in a state of the art facility. Summary and treatment options we... See more


Company details

  1. Emergency Dental Service
  2. Dentist

Written by the company

Emerdency helps people across the UK secure urgent dental care quickly and with confidence. More than 42,500 appointments have been booked through our platform to date. Search trusted local dentists, read genuine reviews and book in minutes. Enter your postcode to see real time availability for same day and next day appointments, with prices shown clearly before you confirm. Whether you have toothache, a broken tooth, swelling, infection, a lost filling or crown, wisdom tooth pain or need a root canal or an extraction, we connect you to experienced clinicians for prompt care. Emerdency makes it simple to find appointments across the UK, with clear pricing and friendly support from a team that understands dental emergencies. Patients choose us for fast access, transparent information and dependable service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

515 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(515)

159 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

BEWARE OF THIS SERVICE!

I booked an emergency dental appointment through these charlatons. I then found another dentist who could see me on the same day rather than the following day, which is the only appointment I could book through emerdency.
I cancelled the appointment and asked for a refund, only to be told today that it was non refundable.
Absolutely DISGUSTING SERVICE and tantamount to THEFT!

6 September 2025
Unprompted review
Emerdency logo

Reply from Emerdency

Thank you for taking the time to leave your feedback. I am sorry to hear that you were unhappy with your experience.

You booked your appointment online at 06:36 in the morning, outside of normal practice opening hours. One of the key benefits of our service is that it allows patients to secure an emergency appointment without waiting for practices to open or making multiple calls. You also managed to book on a day when availability was very limited, which is one of the main reasons patients use our platform.

As part of the booking process, patients are required to agree to the terms and conditions before payment can be made. These terms clearly state that the online fee is non refundable. This is because once an appointment is booked, it is immediately removed from the system, preventing others in urgent need from reserving that same slot. Allowing bookings to be held while alternative options are explored would only make it harder for patients to access emergency dental care, which is already limited.

It is always disheartening to see negative feedback, but in this case the service itself was provided as intended and in line with the terms agreed at the time of booking. The positive side is that anyone reading this review will better understand our policy and hopefully avoid the same misunderstanding.

We work tirelessly to ensure we provide an excellent service, which is reflected in the many positive reviews we have received.

Rated 5 out of 5 stars

Efficient and effective service

I was so pleased to be able to make an emergency appointment so quickly and easily via the web page. When I arrived at the dentist I was dealt with efficiently and effectively and given further advice for future care. Very good service

23 August 2025
Unprompted review
Rated 5 out of 5 stars

My appointment was a last minute…

My appointment was a last minute private appointment. The Dentist was very professional and explained everything to me and treated me the respect. The Receptionist was also very helpful and very knowledgeable. Thank you both

15 August 2025
Unprompted review
Rated 5 out of 5 stars

I have used the emergency Dentist twice…

I have used the emergency Dentist twice now and have always been seen on the same day. And received excellent treatment and advice on what to expect in the future. First class service I would definitely recommend.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Life long phobia overcome!

Having had a life long phobia of dentists, but suffering awfully with a tooth that simply had to be extracted, I had to go down the emergency route. I spoke on the phone with a gentleman at 8pm at night and he reassured me not only would they get me the help and support I needed, they'd get me an appointment ASAP.

I was overwhelmed with how many appointments there were available, it was almost too much to choose from - from afternoon to late evening appointments. Very nice to see such a service offering such a breadth of choice that suited me best.

Booked a consultation and an extraction with them, they helped me every step of the way. Thanks to Emerdency, not only am I now free of pain, I've conquered a phobia 37 years in the making.

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, made an appointment as I was in pain and my dentist wasn't any help at all, i was really happy with the service I received and will definitely use them again reassuring to know there is professional help when you need it most

28 June 2025
Unprompted review
Rated 5 out of 5 stars

Was seen as an emergency on a Sunday…

Was seen as an emergency on a Sunday booking was really easy and efficient, Dr Ali put me at ease ,gave me a choice of treatments which were explained thoroughly, treatment given was done without any pain as numbed thoroughly,would highly recommend

29 June 2025
Unprompted review
Rated 5 out of 5 stars

5 star

5 star, I received immediate help without any unnecessary hassle. The doctor was very professional and quickly resolved my problem. I recommend him to everyone.

16 July 2025
Unprompted review
Rated 5 out of 5 stars

So i had lost my place at my usual…

So i had lost my place at my usual dentist during lockdown. I neglected to go or find another, the inevitable happened, Toothache !! Needed a dentist asap , Emerdency came to the rescue, arranged an appointment with 2hrs. I cant recommend them enough. A big thankyou for the service you supply. Great service at a great price

12 May 2025
Unprompted review

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