Ema and Boo Reviews 

222
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently express delight with the gorgeous gift hampers, praising the stunning presentation, wonderful attention to detail, and top-tier product quality. Shoppers love finding thoughtful items for newborns and new mothers, showcasing smooth online purchasing and remarkably fast shipping times. Buyers frequently emphasize how special the curated bundles feel, noting that recipients are deeply touched by the presentation and lovely keepsakes. However, some people mentioned minor delivery delays or experienced issues with tracking links when ordering from abroad. Additionally, a few customers experienced isolated incidents such as delayed parcels or damaged items upon arrival.

What people talk about most

Product

Consumers find the product to be of exceptional quality and beautifully presented. Customers consistently... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting fast shipping and prompt... See more

Quality

People report positive experiences with quality, highlighting that everything from the packaging to the items... See more

Service

Customers had positive experiences with service, describing it as reliable, brilliant, and great overall.... See more

Order

Reviewers express high satisfaction and positive feedback about ordering, highlighting fast international... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honestly so gorgeous! The hamper is beautiful, from the presentation of the box to the quality of every single product, it feels incredibly luxe and thoughtful. If you’re looking for a gift for an... See more

Rated 5 out of 5 stars

Dealing with your company from abroad I found it very straight forward purchasing and the parcel was delivered very promptly. The hamper was great quality and everything I wanted in a gift.

Rated 5 out of 5 stars

It was delivered with love and on time, making new parents in awe of beautiful surprise. Thank you for the variety of gifts offered on your site, I was in a fit to chose but I am happy I settled for t... See more

Rated 5 out of 5 stars

Wow! I can’t recommend this company enough! I bought a neutral gifting bundle (with the highland cow toy) for my friend and it did not disappoint. The order arrived via special delivery so withi... See more


Company details

  1. Gift Basket Store
  2. Baby Store

Written by the company

Ema and Boo is a baby gift shop based in London, UK. We have great range of handpicked quality and unique baby gift hampers, personalised baby gifts and gift sets. We have adorable pre-packed baby gift hampers and a large selection of items that you can use to fill your own gift hamper perfect for welcoming a new baby into the world or celebrating baby shower with the expecting parents.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

222 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(222)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We bought a gift box for my friend's…

We bought a gift box for my friend's newborn and we all absolutely love every piece of it. Starting from the packaging and the quality of the materials - I cannot recommend enough. They also sent me a complimentary sleepsuit with a small teddy bear because they did not have the size I wanted. Having an amazing customer experience is not that common as you would expect, but Emma and Boo really deserve 5 stars for their services. This is the first feedback I ever write for any of my orders.. this is how impressed I am. Thank you again! I wish more companies are like you and we will definitely be back!

21 June 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

I ordered from this company and have to say I was delighted with the products - they are beautiful. There was a little mistake with the order and I emailed to let them know. It was corrected and sent out to me immediately along with 2 lovely free gifts. I cannot recommend them highly enough. If you're looking for. a special gift and excellent customer service - look no further!

20 June 2021
Rated 5 out of 5 stars

Great

Lovely website, great selection of products. Very quick delivery & reasonable prices. I actually ordered 2 hampers for a new baby (as seemed such good value). Gifts arrived quickly & recipient was very happy with them. Will definitely order again.

16 June 2021
Rated 5 out of 5 stars

Great service

Very pleased with the service from ema and boo, placed my order and instantly receive an email confirming my order and it was with me in only a couple of days as promised and I was kept informed of dispatch and tracking information.
The goods I ordered were of high quality which pleased me as they are a gift.
Thank you for a very smooth shopping experience

8 June 2021
Rated 5 out of 5 stars

Received my order today

Received my order today, absolutely beautifully packaged,and everything In side was beautiful, my grandson will look the bees knees. Thank you so much. I highly recommend Ema and Boo.

3 June 2021
Rated 5 out of 5 stars

Gorgeous!

I ordered a lovely gift box of baby clothes for my niece's new baby. It arrived quickly, beautifully packaged and the clothes and ornament are gorgeous! Really good quality and a bit different.

29 May 2021
Rated 5 out of 5 stars

Loved this site

Loved this site. Such lovely gifts that can be sent straight to the recipient. Bought a hamper for a new baby and it had a lovely choice of items all at a great price. It had really quick delivery too.

25 May 2021
Rated 5 out of 5 stars

Quick delivery to the recipient

Quick delivery to the recipient. I haven't seen the items myself but have been assured they are lovely. Worth paying the extra for signed delivery for peace of mind. Good that you can track it too so you know exactly when it's delivered.

17 May 2021
Rated 5 out of 5 stars

Happy customer

Very good service, easy to order and quick delivery. Recipient was very happy with the gift and loved the products. Thank you

16 May 2021
Rated 5 out of 5 stars

First time I’ve ordered from Ema and…

First time I’ve ordered from Ema and Boo and in fact come across them. My friend had just had a baby and I wanted something different and along their taste for their newborn son. When the package arrived it looked beautiful, I didn’t even open it, I left it for the new parents to open. And what a lovely message I received back from them. So thank you for providing lovely gifts to choose.

14 May 2021

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