Had a horrible experience shopping online (Hebeos - avoid to all costs people!!): Ellos thank you for being trustworthy, for promptly sending correct merchandise and then accecept return without any... See more
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I am happy with one product(kids pants) recieved. The other product(Kids sneakers) that i received were in good condition but had a name tag of a different kid stuck on it. I see this as a oversight b... See more
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It's a brand I can trust that they will deliver high quality products. Discounts are often super generous and the delivery process took a very short time.
Excellent Customer Service. Works better on call compared to online chat. The product is beautiful too but had a strange design error which we managed to fix somehow.
Company details
Written by the company
Hos oss på Ellos hittar du allt inom mode, hem och skönhet för kvinnan mitt i livet. Vårt mål är att finnas till för att förenkla tillvaron och alltid ge våra kunder en positiv köpupplevelse. Du ska exempelvis alltid kunna lita på att vi har relevanta och attraktiva erbjudanden där du inte behöver kompromissa med hållbarhet eller klimatpåverkan. Snabba och enkla leveranser i kombination med smidiga returer är också något vi ser som självklarheter. Vi verkar för att skapa en trygg samhörighet. Hos oss ska du alltid känna dig välkomnad och inspirerad – oavsett vem du är.
Ellos
Written by the company
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4.5
Excellent
59K reviews
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Mismatch of picture and delivered object
I had ordered a thermo bottle and it was a matt silver bottle in the picture but I came in metalic white and the customer service denied it though I sent the screenshot from the website. Delivery was also only after 2 weeks. Will never order again!
21 October 2024
Unprompted review
Reply from Ellos Sverige
Hi!
Thank you for your feedback.
I’m sorry to hear that! Sometimes it can be difficult for our customer service to assess a complaint based on a picture. In these cases, it’s helpful to return the item.
Wishing you a nice Tuesday!
Best regards,
Melissa, Ellos Team
I am really happy with the products
I am really happy with the products, packing and fast delivery. I find your returning policy really good aswell.
6 October 2024
Really bad quality !
I bought a coat that looked nice, but one wash and it already had nubbies and looked shabby. I have boughten coats that have lasted me for more than 20 years
Never again--- really bad quality
4 October 2024
Unprompted review
Reply from Ellos Sverige
Hi, Carmen!
Thank you for feedback!
I'm sorry to hear that this has happened! Please feel free to contact our customer service for further assistance.
I wish you a nice weekend!
Best regards,
Melissa, Ellos Team
I did not like the fact that you did a…
I did not like the fact that you did a credit check on me for a lamp of round1800 SEK.
16 September 2024
Product quality is extremely cheap
Product quality is extremely cheap. Delivery is long and return is costly. I would not be a returning customer.
13 September 2024
Reply from Ellos Sverige
Hello,
Thank you for your review!
Im sorry if you feel that way. We will of course pass your feedback on to the relevant departments.
Have a great week!
Team Ellos
I received broken locker
10 September 2024
Reply from Ellos Sverige
Hi Malihe!
Thank you for your review.
I am sorry to hear that your item was broken.
We will of course look into this.
Have a nice day!
Kind regards,
Veronica, Ellos Team
Staycation påslakan o lakan i satin 800…
Staycation påslakan o lakan i satin 800 tc är det skönaste man kan sova i
🌟🌟🌟🌟🌟
12 August 2024
When i order something i recieved on…
When i order something i recieved on the right time, good communication of persons that works ön ellos it does't mater who they areactive so these are The reasons why i give 5 stars
6 August 2024
Bad expirience with Ellose
I bought couple of items for my home there. It was a good experience, except last part. When you pay on site everything goes by default. And if you do not pay a lot attention, you’ll end up with paying with their payment system elpy. It’s automatically assigned to monthly payment, which costs money. So I kind of feel not good with that. Company which use your inattention to force use of their paid payment system.
23 July 2024
Unprompted review
Reply from Ellos Sverige
Hi Julia!
Thank you for your review.
I will of course pass your feedback on!
Have a nice day!
Kind regards,
Veronica, Ellos Team
TheIf you want quality and speed, choose THEM and you will have everything in one website. quality of the clothes I bought was…
The quality of the clothes I bought was both magnificent,
The shipping was fast and the payment method is the same.
Keep it up.
5 August 2024
Content with order
The items ordered are as expected. There was a small issue that the client service helped me quick and easy to fix. Am very happy with the products and the communication about my order
21 July 2024
Allting stämma på produkt beskrivning
Allting stämma på produkt beskrivning. Snabbt leverans.
23 July 2024
Swift delivery and information…
Swift delivery and information available all the time. Arrived as scheduled
19 July 2024
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