Very happy of the customer support team, they quickly answer, the app is smooth, UI pretty cool, and the hardware wallet is very premium, I'm using it since 8 year without any problem. The charging do... See more
Company replied
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Very happy of the customer support team, they quickly answer, the app is smooth, UI pretty cool, and the hardware wallet is very premium, I'm using it since 8 year without any problem. The charging do... See more
Company replied
Really excellent customer support. They got back to me within 36 hours of my email. They came back with some questions and advice on what to try to resolve the issue of firmware update failures. The p... See more
Company replied
I had an issue connecting my Titan 2.0 with the app after connecting with my X Card. Customer support replied to each email within 24 hrs and got the issues resolved promptly. This is by far the best... See more
Company replied
I didn't find out about the hot wallet cancellation until after Oct 31st. Since then, I have been trying to get answers on transferring back to a cold wallet. The information is vague, and I have ques... See more
Company replied
Founded in 2018, ELLIPAL has been working on perfecting cryptocurrency cold wallet with a 20-year-hardware-expertise team. ELLLPAL's vision is to create the most secure cryptocurrency cold wallet for the market and at the same time, easy to use. ELLIPAL first introduced the "Air-gapped" concept into cold wallet in 2019. ELLIPAL air-gapped cold wallet is always 100% isolated from the internet. It is fully protected from unauthorized access, cyber hacks, malware, and any online threats.
FLAT/RM 1506 15/F,LUCKY CENTER,No.165-171 , 75GH+63, HONG KONG, Hong Kong
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Portable device. Now I feel more confident with this cold wallet. Supports my crypto experience and what I love is it actually helps users store the privacy key 100% offline.
I ordered an ellipal 2, the courier left the package in front of a door in a busy street where I live that it was my neighbour, i was at work, when I went home in night time there was no package, I ask everyone and no one see it, the package got stolen and when I contacted them they asked me proof of the busy street where I live, so I sent them all the photos as proof and now they don't reply to my messages anymore, it's been a month and I'm still waiting their response, worst people ever
I bought Titan 2 and mini last month, both of them are works well. I especially love the Titan 2, very easy to use and setup.
Most trusted cold wallet for future
My second and only cold wallet from now on. Simple to setup and use. Super easy compared to other wallets.
Device broken after 8 Month. Support is there any ? No replies by mail etc. I could recover my coins and I`m back to the Ledger Nano X which at least works ! Not at all recommended as Support is not helping at all.
I have my seed tried to recover my account on a new wallet. It gave me a new address while I contacted them they stop responding. Something is wrong they know or I seriously doubt this company now. Please be aware . They seems frauds to me.

Reply from ELLIPAL
I'm new to crypto cold wallets, and after doing some research I landed on the ELLIPAL titan 2.0 wallet.
I absolutely love it! Setup for a first-timer was very smooth.
Also their customer support during the whole process has been responsive and patient with me.
If you're new to the world of crypto wallets, definitely recommend the TITAN 2.0.

Reply from ELLIPAL
I had this ELLipal titan for over 3 years now and only used it for my crypto mining farm to mine Crypto tokens into it ,which I mine like more close to $3,000 worth of crypto tokens into the hard wallet over the last 3 years and when I decided to mess around and only to transfer like $6 bucks worth of crypto tokens to test the wallet signing process which I do every year to make sure everything works ok I get a error message with the bar code reader on my iPhone wouldn’t work at all!!!! So I emailed customer support about the deal and the first thing they mentioned to me your tokens are lost for good even if you have you’re 12mnemonic password plus the 24 optional password didn’t work as-well !!! Even the phone app u can’t not get your account wallet restored what’s so ever !!! So it’s a huge scam people please 🙏 do not buy this product whatsoever!!!!!! Would be your worst nightmare!!!! As an investors and do not delete your iPhone ELLipal app for any reason a-swell it will definitely keep showing the up dated crypto Balance that they make you. Feel like there’s nothing wrong 🤬with your crypto wallet that’s your evidence!! Once u delete your phone app it’s gone forever!!! you been warned

Reply from ELLIPAL
Not for beginners
Unnecessary scanning of QR codes making it slow to use.
Needs dedicated charger!
Less easy to use.

Reply from ELLIPAL
The company said my wallet was ready for shipping a month ago. I did a follow up and it still has not shipped. My previous purchase was fine. My credit card was charged and I was expecting a package.... Time to do a bad review.

Reply from ELLIPAL
The customer service is not helpfull, my ellipal hot wallet got hacked somehow and all the funds where lost. Also it is hateful to set up this device, you may choose something else

Reply from ELLIPAL
Just awful, avoid at all costs.
This hardware wallet is beyond useless. It crashes every five minutes. It can't send anything other than tiny amounts of Bitcoin.

Reply from ELLIPAL
had issues with both my ellipal mini's, unable to use... the sellers did their best to resolve issues, so im raising my review from 1 star to 3, but still frustrating I had to pony up shipping for 2 units that dont work. just allot of time invested for hair pulling issues.
The crypto that they “say are compatible with Ellipal” is not what they “actually have”.
Tons of glitches.
Not a device you wanna trust with your money.

Reply from ELLIPAL
Top-notch Cold Wallet
I've been using the Titan 2.0 for some time, and it was really a game changer for managing cryptos. I was impressed by its air-gapped security, the most important feature of a cold wallet in my opinion. It would be impossible to hack into this wallet without the seed phrase. The device was also physically robust and well-built since I dropped it once by accident and it didn't even leave a scratch. Ellipal Titan has been the most reliable cold wallet I've seen so far after trying out multiple brands.

Reply from ELLIPAL
The company is so generous in offering promo code. Would definitely come back again.

Reply from ELLIPAL
Thoroughly satisfied with my new wallet…setup was incredibly easy, so I could start using it right away with no hassle. I love the straightforward and smooth design because I’m not very experienced in tech products. Their delivery was sooner than I expected, which was a little surprise. Plus, I was told ellipal often offers special promotions, so I waited until Independence Day for a discount of 20% off! It was a very sweet deal for money saving. Hope to see more discount promotions in the future, by then I will consider buying more items!

Reply from ELLIPAL
I recently bought the Titan 2.0 bundle, which included the seed phrase steel. Setting up the wallet was straightforward, and their tutorial videos on Youtube were easy to understand and follow. Just knowing titan’s air-gap feature provided peace of mind. The steel was definitely their most outstanding and creative product. It was perfect for anyone like me who always worries about seed phrases safety but is not confident in memorizing all the words. I haven’t seen similar stuff in other cold wallet brands. Good job ELLIPAL! You deserve a good review.

Reply from ELLIPAL
I couldn't be happier with my purchase of Ellipal Titan Mini! I have to say that I was truly impressed by the security it provided. It was a perfect choice to manage my coins on the go because it was only half the size of my phone. Super convenient! Also the customer support team was responsive and helpful when I had a few initial questions. Highly recommend Ellipal for anyone serious about your crypto safety!

Reply from ELLIPAL
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