While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Very happy of the customer support team, they quickly answer, the app is smooth, UI pretty cool, and the hardware wallet is very premium, I'm using it since 8 year without any problem. The charging do... See more

Company replied

Rated 5 out of 5 stars

Really excellent customer support. They got back to me within 36 hours of my email. They came back with some questions and advice on what to try to resolve the issue of firmware update failures. The p... See more

Company replied

Rated 5 out of 5 stars

I had an issue connecting my Titan 2.0 with the app after connecting with my X Card. Customer support replied to each email within 24 hrs and got the issues resolved promptly. This is by far the best... See more

Company replied

Rated 1 out of 5 stars

I didn't find out about the hot wallet cancellation until after Oct 31st. Since then, I have been trying to get answers on transferring back to a cold wallet. The information is vague, and I have ques... See more

Company replied

Company details

  1. Cryptocurrency Service

Written by the company

Founded in 2018, ELLIPAL has been working on perfecting cryptocurrency cold wallet with a 20-year-hardware-expertise team. ELLLPAL's vision is to create the most secure cryptocurrency cold wallet for the market and at the same time, easy to use. ELLIPAL first introduced the "Air-gapped" concept into cold wallet in 2019. ELLIPAL air-gapped cold wallet is always 100% isolated from the internet. It is fully protected from unauthorized access, cyber hacks, malware, and any online threats.


Contact info

You should know

4.0

Great

TrustScore 4 out of 5

276 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Portable device

Portable device. Now I feel more confident with this cold wallet. Supports my crypto experience and what I love is it actually helps users store the privacy key 100% offline.

9 October 2024
Unprompted review
Rated 1 out of 5 stars

I ordered an ellipal 2

I ordered an ellipal 2, the courier left the package in front of a door in a busy street where I live that it was my neighbour, i was at work, when I went home in night time there was no package, I ask everyone and no one see it, the package got stolen and when I contacted them they asked me proof of the busy street where I live, so I sent them all the photos as proof and now they don't reply to my messages anymore, it's been a month and I'm still waiting their response, worst people ever

7 January 2025
Unprompted review
Rated 1 out of 5 stars

Device broken after 8 Month

Device broken after 8 Month. Support is there any ? No replies by mail etc. I could recover my coins and I`m back to the Ledger Nano X which at least works ! Not at all recommended as Support is not helping at all.

25 March 2024
Rated 1 out of 5 stars

I have my seed triedc to r my…

I have my seed tried to recover my account on a new wallet. It gave me a new address while I contacted them they stop responding. Something is wrong they know or I seriously doubt this company now. Please be aware . They seems frauds to me.

21 November 2024
Unprompted review
ELLIPAL logo

Reply from ELLIPAL

The seed phrase generated on device uses BIP39 specification. ELLIPAL is a fully decentralized wallet, giving users full control of their private keys and seed phrases. You can recover your account on any BIP39-compatible wallet.

Please note that if you add a passphrase when you create the account, you will always need it to access your account. It is like another seed phrase.

Rated 5 out of 5 stars

Setup for a first-timer was very smooth.

I'm new to crypto cold wallets, and after doing some research I landed on the ELLIPAL titan 2.0 wallet.

I absolutely love it! Setup for a first-timer was very smooth.

Also their customer support during the whole process has been responsive and patient with me.

If you're new to the world of crypto wallets, definitely recommend the TITAN 2.0.

29 October 2024
Unprompted review
ELLIPAL logo

Reply from ELLIPAL

We appreciate your support! We're glad our large, user-friendly screen is making your crypto management easier. Your security is our top priority.

Rated 1 out of 5 stars

I had this ELLipal titan for over 3…

I had this ELLipal titan for over 3 years now and only used it for my crypto mining farm to mine Crypto tokens into it ,which I mine like more close to $3,000 worth of crypto tokens into the hard wallet over the last 3 years and when I decided to mess around and only to transfer like $6 bucks worth of crypto tokens to test the wallet signing process which I do every year to make sure everything works ok I get a error message with the bar code reader on my iPhone wouldn’t work at all!!!! So I emailed customer support about the deal and the first thing they mentioned to me your tokens are lost for good even if you have you’re 12mnemonic password plus the 24 optional password didn’t work as-well !!! Even the phone app u can’t not get your account wallet restored what’s so ever !!! So it’s a huge scam people please 🙏 do not buy this product whatsoever!!!!!! Would be your worst nightmare!!!! As an investors and do not delete your iPhone ELLipal app for any reason a-swell it will definitely keep showing the up dated crypto Balance that they make you. Feel like there’s nothing wrong 🤬with your crypto wallet that’s your evidence!! Once u delete your phone app it’s gone forever!!! you been warned

10 October 2024
Unprompted review
ELLIPAL logo

Reply from ELLIPAL

Thank you for your feedback, and we understand your frustration. Please note that as a hardware wallet, the ELLIPAL device is designed with the highest security in mind. This means that we do not store your seed phrase, private keys, or have any access to your funds. Your funds are fully controlled by you.

You will be able to access your funds if you recover your account using the correct seed phrase and passphrase (if applicable). We recommend carefully recovering your account on the device again by entering the correct seed phrase and any passphrase you may have set up. Once the recovery is successful, the addresses generated should match your original wallet, allowing you to access your funds.

We truly appreciate your patience and support.

Rated 4 out of 5 stars

Not for beginners

Not for beginners
Unnecessary scanning of QR codes making it slow to use.
Needs dedicated charger!
Less easy to use.

8 September 2024
Unprompted review
ELLIPAL logo

Reply from ELLIPAL

Thank you for your feedback. We genuinely appreciate your input as it helps us continue to improve.

We are working to enhance the speed of QR code transactions to provide you with a smoother experience. Regarding charging, we use a magnetic system to ensure the device remains fully offline, which is essential for maintaining the security of your assets.

The primary interaction with ELLIPAL happens through our app, while the Titan’s key functions include signing transactions and securely storing your private keys. Keeping your device completely offline is our top priority to protect your assets.

Thank you again for your feedback. If you have any further suggestions or concerns, please feel free to reach out. We’re here to help!

Rated 1 out of 5 stars

Charged my card but never shipped the product

The company said my wallet was ready for shipping a month ago. I did a follow up and it still has not shipped. My previous purchase was fine. My credit card was charged and I was expecting a package.... Time to do a bad review.

6 August 2024
ELLIPAL logo

Reply from ELLIPAL

We sincerely apologize for the delay and any frustration caused. Upon verification, it appears that your shipment might have been lost, which is why there were no tracking updates. We’ve processed a full refund, which should be completed within 2-3 business days.

We deeply regret this experience and are working to prevent such issues in the future. We value your feedback and hope to have the chance to serve you better next time.

Thank you for your understanding and support.

Rated 1 out of 5 stars

The customer service is not helpfull

The customer service is not helpfull, my ellipal hot wallet got hacked somehow and all the funds where lost. Also it is hateful to set up this device, you may choose something else

27 August 2024
Unprompted review
ELLIPAL logo

Reply from ELLIPAL

We’re truly sorry to hear about your experience, and we understand how upsetting this situation is. Please note that ELLIPAL hardware wallets are designed as self-custody devices, keeping your private keys securely offline. The security of your assets is entirely in your control, and our device is built to ensure that your keys remain secure and offline at all times when you use the cold wallet. The safest way to store your assets is by keeping them in the hardware wallet using cold storage. Based on the information you provided in mails, we have verified that your tokens were not sent out from our app. Always be vigilant against scammers and phishing links, and never share your seed phrase/private keys with anyone.

Rated 1 out of 5 stars

Just awful AVOID!

Just awful, avoid at all costs.

This hardware wallet is beyond useless. It crashes every five minutes. It can't send anything other than tiny amounts of Bitcoin.

5 August 2024
Unprompted review
ELLIPAL logo

Reply from ELLIPAL

Hello! We apologize for the issues you've experienced. Please try upgrading your cold wallet to the latest firmware version and attempt the transaction again. If the problem persists, contact us at cs@ellipal.com for further assistance.

Rated 3 out of 5 stars

nothing but trouble with 2 ellipal…

had issues with both my ellipal mini's, unable to use... the sellers did their best to resolve issues, so im raising my review from 1 star to 3, but still frustrating I had to pony up shipping for 2 units that dont work. just allot of time invested for hair pulling issues.

14 July 2024
Unprompted review
Rated 1 out of 5 stars

The crypto that they “say are…

The crypto that they “say are compatible with Ellipal” is not what they “actually have”.

Tons of glitches.

Not a device you wanna trust with your money.

14 June 2024
ELLIPAL logo

Reply from ELLIPAL

Hi! It seems there was a misunderstanding regarding the supported tokens. While ELLIPAL supports many tokens, we indicate the specific blockchain networks these tokens belong to next to their names. This ensures users are aware of which mainnet the token operates on.

If you need further assistance or clarification on supported tokens, please contact us at cs@ellipal.com.

We appreciate your understanding and cooperation.

Rated 5 out of 5 stars

Top-notch Cold Wallet

Top-notch Cold Wallet

I've been using the Titan 2.0 for some time, and it was really a game changer for managing cryptos. I was impressed by its air-gapped security, the most important feature of a cold wallet in my opinion. It would be impossible to hack into this wallet without the seed phrase. The device was also physically robust and well-built since I dropped it once by accident and it didn't even leave a scratch. Ellipal Titan has been the most reliable cold wallet I've seen so far after trying out multiple brands.

19 July 2024
Unprompted review
ELLIPAL logo

Reply from ELLIPAL

Thank you so much for your positive feedback! We're thrilled to hear that the Titan 2.0 has been a game changer for you in managing your cryptocurrencies. We're proud of our air-gapped security feature, as it is essential for ensuring the safety of your assets. Your trust and satisfaction are our top priorities, and we appreciate you sharing your experience with the community. If you ever have any questions or need further assistance, please don't hesitate to reach out.

Rated 5 out of 5 stars

Love the promo code!

The company is so generous in offering promo code. Would definitely come back again.

28 June 2024
Unprompted review
ELLIPAL logo

Reply from ELLIPAL

Hi there! Thank you for your positive feedback. Your satisfaction is important to us.

Rated 5 out of 5 stars

Nice wallet

Thoroughly satisfied with my new wallet…setup was incredibly easy, so I could start using it right away with no hassle. I love the straightforward and smooth design because I’m not very experienced in tech products. Their delivery was sooner than I expected, which was a little surprise. Plus, I was told ellipal often offers special promotions, so I waited until Independence Day for a discount of 20% off! It was a very sweet deal for money saving. Hope to see more discount promotions in the future, by then I will consider buying more items!

8 July 2024
Unprompted review
ELLIPAL logo

Reply from ELLIPAL

Thank you so much for your wonderful feedback! We're thrilled to hear that you are thoroughly satisfied with your new wallet and our delivery service.

We look forward to serving you again soon!

Rated 5 out of 5 stars

Perfect combo!!

I recently bought the Titan 2.0 bundle, which included the seed phrase steel. Setting up the wallet was straightforward, and their tutorial videos on Youtube were easy to understand and follow. Just knowing titan’s air-gap feature provided peace of mind. The steel was definitely their most outstanding and creative product. It was perfect for anyone like me who always worries about seed phrases safety but is not confident in memorizing all the words. I haven’t seen similar stuff in other cold wallet brands. Good job ELLIPAL! You deserve a good review.

26 June 2024
Unprompted review
ELLIPAL logo

Reply from ELLIPAL

Thank you so much for your wonderful feedback! We're delighted to hear that the Titan 2.0's air-gap feature has provided you with peace of mind. With no Bluetooth, USB, or network connections, our wallet ensures your transactions remain private, utilizing a simple QR code scan for added security. We're also glad you appreciate the unique design of our ELLIPAL Seed Phrase Steel, which is perfect for safeguarding your 24-word seed phrase across all BIP39 wallets. If you have any further questions, we're here to help!

Rated 5 out of 5 stars

Top security and customer experience!

I couldn't be happier with my purchase of Ellipal Titan Mini! I have to say that I was truly impressed by the security it provided. It was a perfect choice to manage my coins on the go because it was only half the size of my phone. Super convenient! Also the customer support team was responsive and helpful when I had a few initial questions. Highly recommend Ellipal for anyone serious about your crypto safety!

24 June 2024
Unprompted review
ELLIPAL logo

Reply from ELLIPAL

Thank you for your feedback! We're glad you chose ELLIPAL. Our large color screen is designed for ease of use and managing assets seamlessly. If you have any issues, our team is always here to help.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look