Ellie Grace Jewellery Reviews 

630
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 430 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and beautiful design of the products, often noting they exceed expectations and are well-crafted. Many appreciate the excellent customer service, highlighting the staff's helpfulness, prompt issue resolution, and clear communication. The items are frequently described as stunning, arriving beautifully packaged, and offering great value. However, some customers also noted issues with delivery, experiencing delays, missing orders, or invalid tracking numbers, even when paying for express shipping. A few other people also felt that certain product designs, such as magnet closures, were not durable, or that some necklaces did not sit flat, with some items even coming apart.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many customers expressing satisfaction with the quality... See more

Quality

People report positive experiences with quality, with many reviewers praising the craftsmanship, durability,... See more

Order

Consumers find order experiences to be ambiguous, with many praising the ease of ordering and prompt... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many customers reporting fast and timely... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing it as excellent,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had issues with postage and receiving, xmas etc. Whee my first order did not arrive, I contacted Ellie Grace to determine tracking. The staff were excellent at helping to sort where my item was, and... See more

Rated 4 out of 5 stars

I saw this ad on instagram and it got my attention to buy a gift for my husband, it arrived within a week after I placed my order. Once it arrived we absolutely fell inlove with it. But the only... See more

Company replied

Rated 5 out of 5 stars

I received both of my orders just in time for my Granddaughter's 21st Birthday.She absolutely loved both items especially the Silver Bracelet with her name AMIAH on it.The Blue Star /Moon Necklace was... See more

Company replied

Rated 5 out of 5 stars

Purchased two wristbands for my grandson birthdays..They absolutely loved them. Now my granddaughter birthday is near soon and I'll be ordering her a gift as well. The customer service is excellent, t... See more

Company replied


Company details

  1. Jewelry Store

Written by the company

Create meaningful memories


Contact info

4.2

Great

TrustScore 4 out of 5

630 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.2

All reviews

(630)

412 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This was the first time I used Elly…

This was the first time I used Elly Grace great service and on time delivery awseome

3 April 2026
Unprompted review
Ellie Grace Jewellery logo

Reply from Ellie Grace Jewellery

Thank you so much for your lovely feedback 💛

We’re really happy to hear you had a great first experience with Ellie Grace. We truly appreciate your support!

Rated 5 out of 5 stars

Beautifully made, meaningful pieces.

My parcel was delivered right in time, to be gifted to my daughter for her
17th birthday. And she absolutely LOVED it.

We seal every text goodnight and every little note to each other "love u infinity" so she was so in love with her jewellery having the infinity &
the heart combined. A truly beautiful, well crafted, quality piece. Ellie Grace was easy to order from, arrived with excellent communication along its journey and packaged well. Very happy to recommend them.

26 June 2026
Unprompted review
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Reply from Ellie Grace Jewellery

Thank you so much for your beautiful review 💛

We’re really happy to hear the piece was so meaningful and that it made such a special birthday gift. We truly appreciate your kind words and recommendation.

Rated 5 out of 5 stars

Product is great quality and was…

Product is great quality and was delivered very quickly. My 8 year old granddaughter will love it. I won’t be around for ever and wanted her to have something to remember me by.
Thankyou

29 June 2026
Unprompted review
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Reply from Ellie Grace Jewellery

Thank you so much for your kind words and thoughtful feedback. We’re really glad you’re happy with the product and delivery, and we hope your granddaughter will treasure it. 💛

Rated 5 out of 5 stars

Happy with my purchase was sceptical but surprised how nice the bracelet is

I purchased this bracelet for my grandson who has just left school and will be joining the military leaving home for the first time.
I wanted him to know how proud we are of him and that we are always thinking of him and love him so much
Ordering was simple and straightforward and delivery was as promised
The quality is good so I just hope he loves it and wears it when he can

29 June 2026
Unprompted review
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Reply from Ellie Grace Jewellery

Thank you so much for your wonderful review! We're so glad you're happy with your purchase, and we hope your grandson loves his bracelet. Wishing him all the best as he begins this exciting new chapter!

Rated 5 out of 5 stars

Simple put

Simple put, Everything was perfect from product, dusplay & delivery.

20 December 2025
Unprompted review
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Reply from Ellie Grace Jewellery

Thank you for your kind words! We're so happy to hear everything was perfect, from the product to the presentation and delivery. We truly appreciate your support!

Rated 5 out of 5 stars

Excellent customer support ans…

Excellent customer support ans service lovley item I will definitely recommend to friends and family

10 June 2026
Unprompted review
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Reply from Ellie Grace Jewellery

Thank you so much for your kind words! We're thrilled you had a great experience with our customer support and that you love your item. We truly appreciate your recommendation to your friends and family!

Rated 5 out of 5 stars

" Mum & Daughter "bracelets

I bought 3 " Mum & Daughter "bracelets. One of the bracelets had a stone missing, i wrote to Ellie Grace and replacement was sent in a few days.

1 June 2026
Unprompted review
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Reply from Ellie Grace Jewellery

Thank you for your lovely review! We're sorry about the missing stone, but we're so glad we could get a replacement to you quickly. We hope you love your bracelets! 💕

Rated 5 out of 5 stars

Lovely delicate bracelet

Lovely delicate bracelet, my granddaughter loves it. Arrived nicely packaged and on time.

16 December 2025
Unprompted review
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Reply from Ellie Grace Jewellery

Thank you for your lovely review! We're so happy to hear your granddaughter loves her bracelet. We're also glad it arrived on time and beautifully packaged. 💕

Rated 5 out of 5 stars

As we get older and realise we will not…

As we get older and realise we will not be here forever i wanted something for my grandsons to remind them of how much I cared for them and loved them. This bracelet was perfect i bought one each for them and their reaction said it all. Thank you so much for this wonderful item it is truly thoughtful without being over dramatic.

13 March 2026
Unprompted review
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Reply from Ellie Grace Jewellery

Thank you so much for your heartfelt words. We're so touched that our bracelets could be part of such a special gift for your grandsons. Wishing you and your family many cherished memories. ❤️

Rated 5 out of 5 stars

Beautiful bracelet

Beautiful bracelet, delivery good too

8 June 2026
Unprompted review
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Reply from Ellie Grace Jewellery

Thank you for your lovely review! We're so pleased you love the bracelet and that it arrived quickly. Enjoy! 💕

Rated 5 out of 5 stars

I bought a bracelet for my Grandson

I bought a bracelet for my Grandson it was very easy to order and arrived quite quickly. He hasn’t received it yet as his birthday is very soon. I am sure he will love it. The bracelet is very manly and has his name on the inside in gold letters. The words on the card are very meaningful and I hope he believes in them. Well done Elliegrace for a beautiful gift.

26 June 2026
Unprompted review
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Reply from Ellie Grace Jewellery

Thank you so much for your lovely review! We're delighted you chose one of our bracelets for your grandson's birthday. We hope he loves his special gift and treasures it for years to come. 💙

Rated 5 out of 5 stars

I bought the daughter bracelet for my…

I bought the daughter bracelet for my beautiful daughter’s birthday she loved the design and told me it is a piece that she will treasure.
Ellie Grace jewellery were lovely to deal with

15 April 2026
Unprompted review
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Reply from Ellie Grace Jewellery

Thank you so much for your kind review! We're delighted your daughter loved her bracelet, and it means so much to know it's something she'll treasure. Thank you for choosing Ellie Grace! 💕

Rated 5 out of 5 stars

It was easy navigating web site

It was easy navigating web site, purchasing & delivery instructions clear. Being able to track items gives peace of mind & items arrived in timely manner. Goods were as displayed on web site but looked even more amazing once opened.
Would recommend Elle Grace for that special item

25 June 2026
Unprompted review
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Reply from Ellie Grace Jewellery

Thank you so much for your wonderful review! We're delighted you had such a great experience from ordering to delivery, and that the bracelet exceeded your expectations. Thank you for your recommendation! 💕

Rated 5 out of 5 stars

Happy with this gift!

My 18 year old grandson graduated high school in CA.
He was delighted with his bracelet and will wear it at college in NY.

11 June 2026
Unprompted review
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Reply from Ellie Grace Jewellery

Thank you for your kind words! Congratulations to your grandson, we're so happy he loves his bracelet. Wishing him every success and happiness in college!

Rated 5 out of 5 stars

The quality of this product truly…

The quality of this product truly exceeded my expectations. I’m particularly pleased I decided to purchase the special box. Stunning.

25 June 2026
Unprompted review
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Reply from Ellie Grace Jewellery

Thank you! We're so glad you enjoyed it and that the special box was worth it. We appreciate your wonderful feedback!

Rated 5 out of 5 stars

Outstanding customer service

Your overall customer service is outstanding.
Nothing was too much trouble and in fact you went the extra mile.
Your communication keeping me informed throughout the transaction was nothing short of excellent.
The product was exquisite.
Would trade again and would have no hesitation in recommending your company.

1 June 2026
Unprompted review
Ellie Grace Jewellery logo

Reply from Ellie Grace Jewellery

Thank you so much for your kind words! We're delighted that you were happy with both the product and our service. Your support and recommendation mean a lot to us, and we look forward to serving you again in the future. 😊

Rated 5 out of 5 stars

My order was received in good order and…conditiom

My order was received in good order and condition my grandson 💙 ❤️ was thrilled with the bracelet and couldn't thank me enough it was exactly the same as the picture he was so grateful

5 May 2026
Unprompted review
Ellie Grace Jewellery logo

Reply from Ellie Grace Jewellery

Thank you for your lovely feedback! We're so happy to hear your grandson loved the bracelet and that it was exactly as expected. We truly appreciate your support. 😊

Rated 5 out of 5 stars

Ordered this lovely bracelet for my…

Ordered this lovely bracelet for my adult son. It came in a lovely box. Delivery was as expected. He was extremely happy, and thanked me for the lovely sentiment.

6 April 2026
Unprompted review
Ellie Grace Jewellery logo

Reply from Ellie Grace Jewellery

Thank you for your wonderful feedback! We're delighted to hear your son loved the bracelet and the sentiment behind it. We truly appreciate your support and are glad everything arrived as expected. 😊

Rated 5 out of 5 stars

The bracelets for my two grandsons are…

The bracelets for my two grandsons are really lovely. They arrived promptly and very well presented. I’m sure they will be very pleased with them. Excellent company.

29 April 2026
Unprompted review
Ellie Grace Jewellery logo

Reply from Ellie Grace Jewellery

Thank you so much for your wonderful feedback!

Your satisfaction is our top priority, and it’s always rewarding to know that our products resonate with our customers. If you have any further comments or need assistance in the future, please don't hesitate to reach out.

Thank you again for taking the time to share your experience!

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