I absolutely love Ella James, everything I’ve bought from them has been beautiful — really great quality and exactly as pictured. You can tell a lot of care goes into what they do, from the design... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My second order from Ella James . It was a beautiful Deco Lux Christmas Tree throw in cream , absolutely delighted with it , great quality and lovely and soft . Next day delivery as prompt as my fir... See more
Absolutely loving my new throw – it's exactly what I’ve been looking for! The quality is excellent, and it arrived quickly with great packaging. I’m really impressed and will definitely be back for so... See more
Brilliant shopping experience. I ordered then emailed a query which was instantly answered and sorted. Purchase sent as a gift and delivered perfectly. Thank you, will definitely use again.
Company details
Written by the company
Ella James is a UK-based home and lifestyle store, specialising in beautiful furniture, décor, and accessories. We are NOT connected in any way to the U.S. clothing store of the same name. If you’re shopping with us, you’ll find carefully curated homeware collections, children’s interiors, and timeless lifestyle pieces, all delivered with a personal touch and dedicated customer service. We kindly ask reviewers to double-check they are leaving feedback for the correct Ella James business. If your experience relates to the U.S. clothing company, please direct your review to their page instead. Thank you so much for supporting our small business. We truly value every one of our customers.
Contact info
9b Sawley Park, DE21 6AS, Derby, United Kingdom
- info@ellajames.co.uk
- ellajames.co.uk
4.6
Excellent
747 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing all round
Incredibly fast despatch and shipping, and a great product. Amazing all round.
26 March 2026
Easy to order and swift delivery
Easy to order and swift delivery
Quick response when emailed for further details of item l needed to go with my purchase
26 February 2026
TERRIBLE company, DO NOT BUY FROM THEM
They refuse to respond to multiple emails, took forever to ship my package, and completely messed up the customs process, leading to my credit card information being leaked to the courier and charged without my consent.
27 January 2026
Unprompted review
Reply from Ella James Homeware (NOT Ella & James Clothing)
Hello,
Please could you provide your order number? Unfortunately, we’re unable to locate any information under your details in our system.
Once we have this, we’ll be happy to assist you further.
Kind regards,
Ella James Team
I ordered a product from Ella James and…
I ordered a product from Ella James and was really impressed with the service. It was posted the same day I purchased and arrived the following day. When the item arrived it was absolutely perfect. I am really impressed given that I was waiting for the same product from a major retail store for over 2 weeks who then cancelled my order as it was out of stock. Thank you Ella James you really saved us as this was much needed! Wouldn't hesitate to shop here again.
18 February 2026
Unprompted review
Lovely products and fast delivery
Lovely products and fast delivery! Packaged beautifully and excited to order again!
26 January 2026
Fine, but overpriced
Product was nice but extremely expensive for what it was. Essentially, a beanbag... Arrived in a box, bashed from head to toe with a very strange pocket mirror at the bottom of the box?
27 November 2025
Beautiful shop
30 November 2025
There are smaller than I thought,the…
There are smaller than I thought,the playing cards
25 November 2025
Attractive website
Attractive, easy to use website. Goods competitively priced. Quick despatch - an issue of late delivery by the courier was handled quickly and courteously with an acceptable resolution.
25 November 2025
Hedgehog and house
Arrived really quickly. Good communication. Present for my youngest granddaughter. Sure she will love it
31 October 2025
Excellent Service
We used Ella James to purchase the furniture for our nursery, and although there were a few hiccups along the way (as can happen), Georgia was incredibly attentive and helpful throughout the entire process. Her excellent customer service and support made all the difference — we honestly cannot thank Georgia enough for her help! We’re really pleased with both the furniture and the overall experience, and would strongly recommend Ella James to anyone.
11 November 2025
Unprompted review
Love the products on the website and…
Love the products on the website and any questions I have are dealt with promptly. I always receive my products quickly and being visually impaired I find the website easy to navigate. Was one of my best finds in 2024!
29 October 2025
Excellent communication and prompt…
Excellent communication and prompt delivery! I ordered a beautiful throw and matching pillows — both arrived exactly as described. A reliable company that truly goes above and beyond to ensure everything is perfect. Highly recommended!
1 October 2025
Unprompted review
Bought some of the new Christmas…
Bought some of the new Christmas decorations at Ella James and I’m in love! Fast delivery and great communication. I will definitely be returning to buy some Christmas gifts and more treats for myself.
20 October 2025
Unprompted review
Ella James is fantastic
My second order from Ella James . It was a beautiful Deco Lux Christmas Tree throw in cream , absolutely delighted with it , great quality and lovely and soft .
Next day delivery as prompt as my first order and always very helpful . Would definitely recommend
22 October 2025
Unprompted review
Awesome
Couldn’t recommend Ella James more amazing homewares fast delivery and great customer service.
Thanks again we will be back !
20 October 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.