I absolutely love Ella James, everything I’ve bought from them has been beautiful — really great quality and exactly as pictured. You can tell a lot of care goes into what they do, from the design... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My second order from Ella James . It was a beautiful Deco Lux Christmas Tree throw in cream , absolutely delighted with it , great quality and lovely and soft . Next day delivery as prompt as my fir... See more
Absolutely loving my new throw – it's exactly what I’ve been looking for! The quality is excellent, and it arrived quickly with great packaging. I’m really impressed and will definitely be back for so... See more
Brilliant shopping experience. I ordered then emailed a query which was instantly answered and sorted. Purchase sent as a gift and delivered perfectly. Thank you, will definitely use again.
Company details
Written by the company
Ella James is a UK-based home and lifestyle store, specialising in beautiful furniture, décor, and accessories. We are NOT connected in any way to the U.S. clothing store of the same name. If you’re shopping with us, you’ll find carefully curated homeware collections, children’s interiors, and timeless lifestyle pieces, all delivered with a personal touch and dedicated customer service. We kindly ask reviewers to double-check they are leaving feedback for the correct Ella James business. If your experience relates to the U.S. clothing company, please direct your review to their page instead. Thank you so much for supporting our small business. We truly value every one of our customers.
Contact info
9b Sawley Park, DE21 6AS, Derby, United Kingdom
- info@ellajames.co.uk
- ellajames.co.uk
4.6
Excellent
747 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unprofessional customer service, DELIVERY 2 MONTHS LATE!
Product advertised as September delivery. Despite chasing and contacting an unprofessional customer service through Whatsapp, product was delivered almost 2 months late in November. Terrible customer service, will never use again. However, product was good upon late arrival, hence 2 stars.
7 November 2022
Unprompted review
Faulty products and appealing customer service
I highly disagree with any comments on here saying their products are quality and that their customer service is great as I have received the complete opposite. They must have had friends/ family post fake reviews as i’ve just read their reviews on their Facebook page and they’re all 1 star and say that the products are terrible as is their customer service.
I received a product which was damaged on arrival. I asked for a replacement/ refund and posted the item back. They’re claiming it was further damaged on arrival so they won’t refund me.
Which is absolutely ridiculous as it was damaged when I received it in the first place.
Will not be using this company again.
Since ordering with them and looking for a replacement I have found their products selling for half the price on other websites so would highly recommend looking elsewhere and never using this company!
21 February 2022
Unprompted review
Poor quality furniture
Terrible customer service, bought an expensive table which broke within six months of purchase and was told they only provide a guarantee for 30 days! To be avoided if you are looking for quality furniture, very disappointing.
2 June 2021
Unprompted review
Not good at all
Unknowingly ordered a metal firepit through them via Notonthehighsteet as a Christmas present to my husband. When he opened the box on Christmas Day, the item had huge cracks in it. It has taken me 2 weeks and numerous e-mails to get a refund. Ella James' customer service is non-existent. They even claimed not to have received the item back, when they were the ones who had arranged the return via UPS and had the tracking code telling them who it had been delivered to. Stay clear.
12 January 2021
Unprompted review
there is no way to apply a coupon code…
there is no way to apply a coupon code if you are ordering from he US. i thought it was because i was ordering off my phone but it still gave me no option to apply a discount code when i used my laptop.
25 October 2020
Unprompted review
Good
Good products with quick delivery and responsive customer service.
16 October 2020
Unprompted review
TERRIBLE service
TERRIBLE service. After 21 days and despite repeated promises of delivery the product was not sent. There was no record of it on TNT's system, no reponse from Ella James to my calls, no refund. I have had to open a Paypal case to get my money back.
11 February 2020
Unprompted review
Great service and fast delivery
21 July 2019
Unprompted review
Quick delivery and great help from the…
Quick delivery and great help from the team.
2 July 2019
Unprompted review
Excellent product
14 June 2019
Unprompted review
Adorable Bunny Night Lamp
I saw the Adorable Bunny Night lamp in a shop front in Venice while on holiday. I enquired about the price and was taken a little aback. So decided not to buy at this stage and try on line. It was not until I arrived back home in Australia that I was able to purchase, as there were significant security measures in place to protect my account from being accessed in other countries. It has arrived 14 after I returned home and I am thrilled. It was packed securely, and it looks delightful in our home.
12 June 2019
Unprompted review
Amazing service and products
Amazing service and products, items arrived as promised and top Qality. I highly recommend this site .
12 June 2019
Unprompted review
Superb service
Very helpful,courteous and informative.The chair I bought was better than expected.I was kept informed of the delivery.Altogether a pleasant experience. 🙏
5 June 2019
Unprompted review
Beautiful well made mice and house
Beautiful well made mice and house. My niece is going to love it. Arrived day after I ordered it. Fabulous service
12 May 2019
Unprompted review
Excellent service
Excellent service - very prompt delivery.
Will have no qualms in recommending.
6 May 2019
Unprompted review
No fixings for double seat!!
Ordered a Macrame double swing seat.
No fixings included when received so checked site and, to be fair, not included.
however returned to site to purchase fixings and none available - seems an obvious error as the seat can't be used without fixings.
So now have to find elsewhere - not great1
3 May 2019
Unprompted review
Reply from Ella James Homeware (NOT Ella & James Clothing)
Sorry that you are disappointed about the fixings , these are difficult to supply as customers hang these chairs in all sorts of different locations both indoors and outdoors . You will either need large hooks for fixing to a celling or rope or chain for having outside.
Beautiful product and excellent…
Beautiful product and excellent service, thank you. Delivery was very fast and the seller responded very fast to my question.
27 April 2019
Unprompted review
first class service
Product ordered and delivered very promptly. Product well packaged.
15 April 2019
Unprompted review
My order arrived just two days after I…
My order arrived just two days after I requested it first class service and perfect item received many thanks
13 April 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.