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Elia Reviews 

173
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 113 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting that the lingerie is well-made, beautiful, and often exceeds expectations. Many appreciate the thoughtful details, such as cute packaging, extra treats, and personalized touches that make the unboxing experience special. Reviewers also highlight the excellent customer service, describing the team as helpful, responsive, and accommodating when issues arise. However, some customers experienced issues with order fulfillment, including slow shipping and unaddressed emails regarding their purchases. A few other people also felt that the sizing was inaccurate, leading to items that did not fit well, and some noted a decline in product quality over time.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the fantastic, stunning, and... See more

Quality

Reviewers mention positive feedback about quality, with many describing the products as fantastic, stunning,... See more

Subscription

Users describe positive interactions with subscription, with many expressing excitement for their monthly... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting their helpfulness and... See more

Order

Customers had ambiguous experiences with their orders, with some expressing satisfaction and looking forward... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've been getting a subscription box for close to a year now and I've got to say its been getting better and better. I definitely feel like the quality of the pieces have increased and I have so many... See more

Rated 5 out of 5 stars

AAA omg my boyfriend keeps ordering me these and the quality is incredible. As a curvy girl i adoreeeee receiving these adorable themed lingerie packages that make me feel so confident. They have give... See more

Company replied

Rated 5 out of 5 stars

This company is great! Its such a lovely way to spoil yourself with such pretty underwear. I have the surprise box, every other month. I never know what im getting and there's always a scrunchie, and... See more

Company replied

Rated 5 out of 5 stars

Best decision I have ever made, I absolutely love getting these boxes through each month - they're always new and interesting, always utterly stunning pieces and extremely well priced. Much cheaper a... See more

Company replied



Contact info

4.1

Great

TrustScore 4 out of 5

173 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.1

All reviews

(173)

107 reviews in the last 12 months

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Rated 5 out of 5 stars

The most recent box I have recieved has…

The most recent box I have recieved has been by far my favourite ! It was beautiful.
This is box number 4 I believe ! Only once was I slightly disappointed with 2 pairs of underwear being sized a lot smaller .. however as women we know what women’s sizing is like !
The company had a blip during a move but kept myself and others informed of this via email.
I continue to recommend to anyone that listens as it really is a lovely treat receiving a new underwear set every month and so reasonably priced .. plus my daughter is loving her new collection of hair scrunches !

11 November 2024
Unprompted review
Rated 5 out of 5 stars

Treat yourself

I have nothing bad to say about this company, I am a smaller girl so I do not have any issues with the sizes. Everything comes packaged beautifully with a scrunchie and other little bits, such a nice surprise every month.

11 November 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible

Absolutely terrible. I ordered a 40E and when I got it I could tell it wasn’t my size but I tried it on anyway. Wouldn’t go near me so I tried to double check the size to see they had cut the tag off so I couldn’t see the size or supplier which was suspicious. I contacted them for a refund and they were taking forever and ignoring me so I cancelled my subscription and still waiting for a refund months later very unprofessional. Also gave it to my friend who is an A, fits her perfect.

22 October 2024
Unprompted review
Rated 1 out of 5 stars

AWFUL DO NOT BUY

AWFUL DO NOT BUY

I purchased an order from this place on 29/08/24 after seeing them on tiktok. The website stated 2-3 day delivery and the underwear was fairly priced. A week later it hadn’t been dispatched so I contacted them and they said it would be dispatched the following day… lies! Another week had done by and it still had not shipped. After 3 weeks from when I ordered I threatened to cancel my order through my bank and then all of a sudden my order was shipped.

When the underwear did finally arrived it was awful. I had ordered two sets in a 32D. One was more like a 36A and the other was like a 30D. The items were poorly made with uneven sewing and fraying everywhere.

I requested a refund immediately after receiving the items and again it takes forever for someone to reply. I had to threaten to contact my bank again. It’s now 21/10/2024 (nearly 2 months after my order was placed) and I still haven’t received my refund

21 October 2024
Unprompted review

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