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Elia Reviews 162

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 96 reviews, reviewers had a great experience with this company. Many customers are delighted with the quality of the products, describing them as beautiful, well-made, and comfortable, often exceeding expectations. The packaging is frequently praised for its beauty and the thoughtful inclusion of small, delightful extras like stickers, flowers, and scrunchies, enhancing the unboxing experience. Reviewers also highlight the excellent customer service, noting prompt, clear communication and helpful, accommodating staff who resolve issues efficiently. Many appreciate the subscription as a monthly treat, providing a confidence boost and introducing them to new styles and colors. However, some customers experienced issues with sizing, finding items to be inaccurate or not true to size, leading to discomfort or unsuitability. There were also instances where customers received identical items in consecutive boxes or colors that did not match their preferences, despite specifying them. A few people were dissatisfied with the perceived quality of some products, suggesting they could be found cheaper elsewhere, and some noted delays in order delivery.

What people talk about most

Product

Customers had positive experiences with product, often praising the beautiful, delicate, and high-quality... See more

Quality

Customers consistently note positive experiences with quality, often describing products as excellent,... See more

Subscription

Clients share ambiguous opinions on subscription, with many expressing delight and satisfaction, often... See more

Customer service

Users describe positive interactions with customer service, highlighting superb and fantastic service, with... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers reporting positive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've been getting a subscription box for close to a year now and I've got to say its been getting better and better. I definitely feel like the quality of the pieces have increased and I have so many... See more

Rated 4 out of 5 stars

I really enjoy my gift to myself each month. Pros: always something different I never buy anything padded so suits me. I have a lovely collection of lingerie that makes me feel beauti... See more

Rated 4 out of 5 stars

This time was okay but I keep getting sent thongs when I can’t wear them and have asked for the knicker …so sometimes I can’t wear the set and pay for just the bra instead of the set.

Company replied

Rated 5 out of 5 stars

I ordered lingerie from here every other month for about 18months. Had some lovely selections that my wife and I enjoyed very much. What was even better was their customer service. They are PHENOMENAL... See more

Company replied



Contact info

4.1

Great

TrustScore 4 out of 5

162 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

GREAT QUALITY ADORABLE PACKAGING

AAA omg my boyfriend keeps ordering me these and the quality is incredible. As a curvy girl i adoreeeee receiving these adorable themed lingerie packages that make me feel so confident. They have given me such a confidence boost and are true to size. We upped our subscription from monthly to twice a month as im addicted. Cute extras, cute packaging, great feeling. Thankyou !!!

20 June 2026
Unprompted review
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Reply from Elia

Hi Lily, we are so glad to hear that you are loving the sets you are receiving and that they make you feel confident. And wow twice a month?! that's amazing! Thank you! Love Elia xox

Rated 4 out of 5 stars

Sam has been an absolute angel

Sam has been an absolute angel, sorted my mistake on delivery address as I put the an old one on the order, great service and very pretty boxes with a few extras in there for my wife.

19 June 2026
Unprompted review
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Reply from Elia

Hi Chris, its Summer lol but thank you for your kind words. I'm glad I could sort things out for you and I am glad you both loved the boxes :)

Rated 5 out of 5 stars

I put in my style and size preference…

I put in my style and size preference and every single month a new box arrives, each as gorgeous as the last month but never repeated, opening my monthly Elia box has become an event amongst my friends and boyfriend is excited about it!

12 June 2026
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Reply from Elia

Hi Rainy, thank you for your kind words, we are so glad to hear you are all loving the box and the variety. If you ever need help or have any questions please reach out to us :) Love Elia xox

Rated 4 out of 5 stars

Beautiful underwear

The underwear is beautiful I had a problem work the knickers not dotting because I ordered the wrong size, they went above and beyond to send me a new pair one eight size at no extra cost, absolutely fantastic customer care and so helpful

21 May 2026
Unprompted review
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Reply from Elia

Hi, thank you so much for your kind words and of course we are here to help :) Love Elia xox

Rated 5 out of 5 stars

The subscription is a wonderful present…

The subscription is a wonderful present every month. Always beautiful and is something to look forward to.

8 June 2026
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Reply from Elia

Hi John, thank you so much for your kind words. If you ever need any help with anything just let us know :) Love Elia xox

Rated 5 out of 5 stars

Superb service as always

Superb service as always , great customer service deal with everything so calm and quickly
This is a great company to buy from and deal with highly recommended

5 June 2026
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Reply from Elia

Hi Chris, thank you so much for your kind words! Always here to help :) Love Elia xox

Rated 5 out of 5 stars

My wife has been receiving monthly sets…

My wife has been receiving monthly sets of underwear. The sets have always been very pretty and delicate, femininity personified.
It’s true to say I’ve had to contact Elia on sizing issue, but I couldn’t be happier with the service received from Stacey in customer support. Excellent, first class.
The underwear makes my wife feel fantastic, that makes the subscription worthwhile.

5 June 2026
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Reply from Elia

Hi John , thank you for your kind words. We are glad to hear you and your wife are loving the sets and we are glad she feels amazing in them. Always here to help and I will pass your kind words onto Stacy. Love Elia xox

Rated 4 out of 5 stars

Beautiful items

Beautiful items, but sometimes the fit can vary.

12 June 2026
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Reply from Elia

Hi Catherine, Thank you for your kind words. If you ever have issues with the sizing just let us know and we will see what we can do for you :) just email us at info@elia.boutique xox

Rated 5 out of 5 stars

Beautiful sets

Beautiful sets, love the monthly subscription as its something to look forward to.

11 June 2026
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Reply from Elia

Hi Tyler, thank you for your kind words. We hope to keep surprising you :) x

Rated 5 out of 5 stars

Superb company.

Superb company.
Lovely products that my wife is very pleased with.
Every delivery has been beautifully packaged with lovely attention to detail.
Great communications - when I first placed my order I inadvertently paid twice, and they contacted me immediately to ask if this was intentional and then refunded the second payment on the same day.
Could not recommend highly enough.

5 June 2026
Unprompted review
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Reply from Elia

Hi Billy,

Thank you much for your kind review. I'm so glad that we were able to pick up and sort the issue out for you quickly. I will get your next order put aside for you ready next week :) and of course if you ever need to change anything or need help with anything just let us know. Love Elia xox

Rated 5 out of 5 stars

great all round treat

the quality of the garments are fantastic and i also think value you for money is right up there also

delivery couldn't be simpler
choice is amazing as my GF id DD not that easy to find such garments

4 June 2026
Unprompted review
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Reply from Elia

Hi Joseph, thank you so much for your review. We are so glad to hear you and your GF are loving the boxes. If you ever have any issues or need to change anything just let us know :) x

Rated 5 out of 5 stars

Amazing customer Service

I ordered lingerie from here every other month for about 18months. Had some lovely selections that my wife and I enjoyed very much. What was even better was their customer service. They are PHENOMENAL! Had some issues with billing. Sorted. Asked about changing style. Sorted. But even better than that, they communicated clearly and promptly, which I appreciate even more as a customer. Have cancelled my subscription for now as my wife is pregnant, but would like to see more variety of designs and style upon our return.

2 June 2026
Unprompted review
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Reply from Elia

Hi Aaron! Awwww thank you so much for your kind words, we are so happy to have had you as a loyal customer for so long. We hope to see you again in the future and congratulations to your wife and yourself on the pregnancy! Love Elia xox

Rated 4 out of 5 stars

This time was okay but I keep getting…

This time was okay but I keep getting sent thongs when I can’t wear them and have asked for the knicker …so sometimes I can’t wear the set and pay for just the bra instead of the set.

1 June 2026
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Reply from Elia

Hi Donna, I'm sorry to hear you have been receiving thongs. I have updated your subscription to specifically get briefs and to let me know if there are any stock issues and I will get in contact with you. I hope this is okay :) Summer

Rated 5 out of 5 stars

From the moment my wife opened the box

From the moment my wife opened the box, she said absolutely amazing, really pretty and very good quality. Over the years I have bought her - my wife - some beautiful sets of quality lingerie. But I recently discovered Elia Boutique and to be honest the first set exceeded my expectations, the look on her face was priceless. I look forward to the next set. They compliment her body, and make her look more fabulous. Roll on the next delivery.

8 May 2026
Unprompted review
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Reply from Elia

Hi Steve, awwww I'm glad to hear that your wife loves the sets and you are both happy with them. You sound like 1 happy chappy! If you ever have any issues just let us know. Elia xox

Rated 5 out of 5 stars

Set this subscription up for my wife

Set this subscription up for my wife, got her first set last month and she absolutely loved them.
They fit well and are of good quality, very pleasing to the eye, I look forward to the next set and my wife can’t wait either.

24 April 2026
Unprompted review
Elia logo

Reply from Elia

Hi William, thank you so much for your kind words. We are so glad to hear that you and your wife love them. Of course if you need help with anything just let us know :) Love Elia x

Rated 5 out of 5 stars

Beautiful lingerie

Beautiful lingerie. Very pretty, extremely comfortable.
Lovely boxes with extra treats in too .
I love receiving my box every month .
I would definitely recommend.

30 April 2026
Unprompted review
Elia logo

Reply from Elia

Hi Michelle, thank you so much for your kind words and we are so glad to hear you are loving the boxes. If you ever need any help with your order/subscription just give as a message :) Love Elia xox

Rated 5 out of 5 stars

All good

All good just started the subscription but well happy at the moment

13 May 2026
Unprompted review
Elia logo

Reply from Elia

Hi Wayne, thank you for your kind words. If you ever need help with anything, need to know something or wish to change something just let us know :)

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