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Elia Reviews 

207
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 126 reviews, reviewers had a great experience with this company. Customers consistently praise the incredible quality of the gorgeous lingerie subscription boxes, noting the stunning packaging and delightful extra treats included in every delivery. Consumers also deeply appreciate the remarkably helpful support team that quickly resolves sizing and delivery questions, making the whole subscription feel truly special and rewarding. However, some customers also noted occasional issues with wrong items or unexpected sizing discrepancies in their monthly orders. A few people experienced frustrating shipping challenges or fitting problems that ultimately made certain garments completely unsuitable for their personal needs.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting that the underwear sets are stunning,... See more

Quality

People report positive experiences with quality, highlighting that the garments are well-made, comfortable,... See more

Subscription

Customers report great satisfaction and appreciation with the subscription service, highlighting the... See more

Customer service

Reviewers highlight positive aspects of customer service, describing it as quick, extremely kind, and prompt... See more

Order

Consumers have mixed feelings regarding their order experiences. On one hand, many reviewers praise the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

AAA omg my boyfriend keeps ordering me these and the quality is incredible. As a curvy girl i adoreeeee receiving these adorable themed lingerie packages that make me feel so confident. They have give... See more

Company replied

Rated 5 out of 5 stars

So difficult to get this right (with both style, taste, and size) and somehow they have and then some! They’ve managed to design a surprise box of lingerie which is so classy and fits like a glove. Su... See more

Company replied

Rated 5 out of 5 stars

I ordered lingerie from here every other month for about 18months. Had some lovely selections that my wife and I enjoyed very much. What was even better was their customer service. They are PHENOMENAL... See more

Company replied

Rated 5 out of 5 stars

Saw this company online and was sceptical but loving nice lingerie I would give it a go. Order is simple they ask sizes obviously and preference to briefs. It’s comes boxed beautifully and when opene... See more

Company replied



Contact info

4.2

Great

TrustScore 4 out of 5

207 reviews

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Replied to 94% of negative reviews

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4.2

All reviews

(207)

123 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Started out good, quality has declined

First couple of orders was nice until we realised they was just relabelled temu/shien stuff, and the quality also reflects that, underwire poking through bras after a single wash and stitching coming apart.

23 June 2025
Unprompted review
Elia logo

Reply from Elia

Thanks for your feedback. We want to clarify a few important points:

We do not use SHEIN products. All our pieces are either our own original designs or sourced through selected third-party brands and suppliers. We’re proud of the quality and uniqueness of what we offer - some sites may use lower quality version of designs from ourselves or our partners, as is often the case with fast fashion brands.

We'd be happy to replace any items you're not happy with, free of charge.

Rated 5 out of 5 stars

True to size and very flattering

True to size and very flattering, love the colours and designs they have to offer. The additional treats are also very thoughtful. I will be continuing my subscription.

4 June 2025
Unprompted review
Rated 2 out of 5 stars

Really disappointed

Really disappointed. I knew the box set was going to be a surprise but really was expecting to receive something that would match the style of what was advertised on the website. Navigating the website, I see countless lovely sets however, the one I received was what I would call "Granny's underwear". The bra was okay but the bottoms was not true to size. After writing to the customer support, they offered to send a replacement for the size but refused to exchange the hole set for something else. Thankfully they accepted my request for a refund, after receiving the item but I can't really understand why they didn't not even bother exchanging this for something else. I won't be ordering again.

18 June 2025
Unprompted review
Elia logo

Reply from Elia

Hi,

Thank you for leaving your review - we've gone and checked through your communication and we'd like to apologise for any miscommunications. We'd be happy to offer an exchange for your set. We've reviewed our exchange and returns policies to ensure this won't be an issue in the future for any of our subscribers!

If you'd like to reach out again, we'd like to send you a replacement set to make up for this - no need to reactivate your subscription or send anything back to us, we'd just like to make this up to you.

Thank you!

Rated 5 out of 5 stars

Beautiful quality!!

Beautiful quality!!! Really impressive with the fabric and how it fitted. I’m so beyond happy with my purchase and so excited to receive more :)

3 June 2025
Unprompted review
Rated 3 out of 5 stars

My husband bought the subscription for…

My husband bought the subscription for me and I was delighted when the first one came, I was really looking forward to this one arriving. I was a bit disappointed that the set was virtually the same in a different colour and the bracelet, key ring, chocolate, face mask etc were identical to what came last month. Maybe lovely as a one off but not great as a monthly subscription.

6 June 2025
Unprompted review
Elia logo

Reply from Elia

Hi there,

Thank you so much for sharing with us, and our apologies about this issue!

It sounds like we may have made an error, and if you contact us at info@elia.boutique we'll be happy to have a replacement sent out, with no need for a return - as we strive to do our best to make each box unique, and we're concerned to hear about your order, and keen to fix it for you!

Thanks,

Elia Boutique Team

Rated 5 out of 5 stars

Beautiful treat

This box is great. A proper little treat that I look forward to each month. It's packaged with care and when my first order was a bit small they sent me a replacement streight away. Fully reccomend this site and the beautiful underwear they provide.

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Best (and only) subscription I have!

Best (and only) subscription I have!

I don't have any beauty treatments, I do my own nails, don't have lashes, brows done etc. this is my one treat to myself every month and I am over the moon with being surprised and feeling good at the same time. Definitely a worthwhile subscription - highly recommend. Beautiful, pretty feminine hard to find lingerie.

19 May 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful lingerie

I’m absolutely frilled with my subscription I’ve had 3 sets so far they are all different and true to size. The customer service is great and such a nice touch with the extra gifts included I can’t wait for my next box

2 May 2025
Unprompted review
Rated 1 out of 5 stars

Ignore the fake reviews!

Firstly read the small print on the subscription as they don't let you cancel until you've done 2 full months OR paid £36 for your first box which you won't do automatically as they give you a first time discount essentially trapping you in the subscription for a minimum of 2 months.

Secondly the underwear is from Shein! They've just literally cut the label off but kept the product washing tag. This stuff is £3 on Shein! A complete scam and rip off. Ignore the fake trustpilot reviews for this poor quality tat.

26 April 2025
Unprompted review
Elia logo

Reply from Elia

Thanks for your feedback. We want to clarify a few important points:

We do not use SHEIN products. All our pieces are either our own original designs or sourced through selected third-party brands and suppliers. We’re proud of the quality and uniqueness of what we offer - some sites may use lower quality version of designs from ourselves or our partners, as is often the case with fast fashion brands.

Every review on our site and platforms is from a genuine customer.

Our subscription is fully flexible. While sale boxes come with a 2-month minimum commitment (clearly stated before purchase), we offer full refunds and cancellations—even during that period—if the items are returned. There is absolutely no intention to "trap" anyone.

If you ever receive something you're not happy with, our team is always here to help. Feel free to reach out directly—we genuinely care about giving our customers a great experience, and would be happy to arrange a full refund and fair compensation for any issues. We offer replacements with no questions asked or returns needed if you're not satisfied with either the size or your first set, as we know sizing is tricky with a new brand, and tastes differ a lot when it comes to lingerie.

Rated 2 out of 5 stars

I have had 5 boxes from this company…

I have had 5 boxes from this company now. The first was brilliant, really good quality. The second was wayyy too big so they sent me a replacement. After this the quality just deteriorated. The fabric is itchy. It feels cheap and it is irritating. The fit is not great either. I shop with the more well known brands for my lingerie now and you can really notice a difference within the quality and the price isn't really that much higher than this monthly subscription.

22 April 2025
Unprompted review
Rated 5 out of 5 stars

I am so pleased I found elia boutique

I am so pleased I found elia boutique! I've treated myself to 2 of the deluxe boxes so far and I am so impressed with the fit, the sets are comfortable and feel luxurious, they make me feel very body confident! Plus they left my boyfriend speechless 10/10.
Thank you so much, can't wait for my next box!

1 April 2025
Unprompted review
Rated 5 out of 5 stars

The best

Elia boutique do the most beautiful elegant lingerie sets. All the little bits that come with it are the cutest! Its such a lovely little monthly treat💕

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service and great products

I subscribed to Elia since January 2025 and I absolutely love a lingerie and little treats what comes with it. Everything fits so well and is comfortable. On my first order I miscalculated size of briefs. Next order was updated immediately and I received right size briefs from first order set too. Amazing customer service and communication to resolve this.

1 April 2025
Unprompted review
Rated 1 out of 5 stars

Shein underwear.

Found the set they sold me on shein for £3.29.
Ripped off claiming its their own product.

28 March 2025
Unprompted review
Elia logo

Reply from Elia

Thanks for your feedback. We want to clarify a few important points:

We do not use SHEIN products. All our pieces are either our own original designs or sourced through selected third-party brands and suppliers. We’re proud of the quality and uniqueness of what we offer - some sites may use lower quality version of designs from ourselves or our partners, as is often the case with fast fashion brands.

If you ever receive something you're not happy with, our team is always here to help. Feel free to reach out directly—we genuinely care about giving our customers a great experience, and would be happy to arrange a full refund and fair compensation for any issues. We offer replacements with no questions asked or returns needed if you're not satisfied with either the size or your first set, as we know sizing is tricky with a new brand, and tastes differ a lot when it comes to lingerie.

Rated 5 out of 5 stars

Great gift idea – quality and presentation are spot on

I subscribed to The Elia Lingerie Box as a gift for my wife and it’s been brilliant so far. Each box has been well presented, with lovely quality items that feel special and thoughtfully put together. My wife’s really enjoyed the surprise element each month. Definitely a unique and worthwhile subscription – highly recommend.

27 November 2024
Unprompted review
Rated 5 out of 5 stars

I LOVED the monthly lingerie box!!

I LOVED the monthly lingerie surprise boxes. You get so much for what you pay for - including little extras like scrunchies, tea bags and sweets! So cute, it was the best thing for self care❤️ i also spend far too long picking a set but with just putting my preferences in, I got exactly what I wanted, thank you! xxx

17 March 2025
Unprompted review
Rated 5 out of 5 stars

gorgeous pieces

gorgeous pieces, for a reasonable price. cute little add ons that make the parcel feel much more personalised and special. overall stunning

21 February 2025
Unprompted review

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