Ekster® Reviews 

What a fantastic company! Their products are top notch and their customer service is equally as such. I have yet to purchase a wallet or card holder that I didn't like. I have the first gen cardholder and a cardholder Pro as well as a wallet Pro. I love the wall that we're traveling because it has a little more secure pockets for my IDs. When I'm home and not needing my wallet I just use the cardholder Pro. So thin so solidly built. You could feel the strength in this movement. I've had other wallets with the ejection button if you will, and it just feels plastic and cheap and sometimes doesn't even get the cards halfway out.

My last order was sent to the wrong address 1800 mi away due to my mistake. What did they do? I had to replacement in 3 days. Nothing but good things to say about Ekster. Can't wait to see what products they launch next!

I recently ordered a wallet from Ekster. The item is most satisfactory, but the support was outstanding. I accidentally order the wrong Find Card ( IOS vs Android). I asked for help and the team sent the correct card free of all charges and did not require my sending the IyOS card back ( I donated it to a worthy cause). Rare to find such generosity in customer service 5 stars to the team at Ekster!

I had bought a Wallet Pro, and after few months, had started wear and tear. I asked for the warranty and in less then 5 minutes I had received a response from the team following my issue, and before the end of the day I have already received answer that my warranty was accepted and that a new wallet pro, was ready to ship. 100% recommended and the customer service top notch.

SCAM. Do not purchase. Poor service. Misleading product information. And though the website suggests that orders in Canada are returned free, charged me $9.99 to return items. Offered me a 35% discount to keep the items, so those who wish to keep items might find this piece of information helpful. Delayed responses from what I think is AI. Wanted to charge me $38 in shipping - which came from a warehouse in the next city 20 km away. STAY AWAY.

Big picture design is spot on for my needs however I don’t believe the implementation works. Points needing improvement
1. The card holder with the trigger can only hold 6 cards without becoming too stiff to operate. No where near the advertised amount. Yes I have one Apple Card that is thicker but all the rest are normal size.
2. The leather wallet area. If I put more than two cards in this area it does not close well and begins to look like an open clam she’ll. Add more than a couple of dollars under the strap and the whole thing become wheeling bulky standing wide open displaying the contents to the world. This is the dealer killer for me and why I was looking to upgrade. I will be looking for a different wallet as this one does not meet expectations for my $100. I hope the upgraded Eakster version will fill the bill but I’m worried. A simple redesign of the spline would solve this problem and a more accurate estimate of actual cards it can hold would increase customer’s trust in wallet expectations

I was initially happy with this wallet, but the card ejection mechanism broke after about 4 years of normal daily use. For a wallet that costs around $100, I expected significantly better longevity.

Looking back, I could have bought a decent off-brand RFID wallet from Amazon every year for the same total cost and still spent about the same amount over four years. Plus, I would have had the opportunity to switch up styles more often. Realistically, many of those alternatives seem to last closer to two years based on reviews, which makes the value proposition even harder to justify.

The wallet looks great and works well when it's new, but the long-term durability didn't match the premium price tag for me.

This is my second wallet. The elastic band stretches out over 6 to 12 months making the wallet less effective. A better design would be a way to make the band adjustable. I lost a credit card due to this malfunction.

Ekster products are good, I recently bought a wallet pro for my father on Father’s Day. I selected the wrong find my card, they switched out the card no questions asked. My father’s dog chewed up his wallet, they allowed me to repurchase the wallet at a discount. Their prompt reply to my emails were surprising. I was able to speak to a human and I am very happy with the company and couldn’t be happier with their customer service. Thank you so much Odette and Julieta!!!

I had an issue with Ekster cardholder pro. I called customer service and with a couple of photos and explanation, the wallet was replaced. No postage or other fees. The team was responsive and a pleasure to work with.

Customer service is top notch. They got back to me quickly and handled my band replacement expeditiously.

I had issue with the delivery and I send an email to customer service, they responded immediately and send me replacement. Wallet quality is really good. I order wallet pro which is really good for someone who wants to carry both cards and cash

Customer support always helps in a timely manner. I use a wide variety of their products and am satisfied with all.

Admirable. They responded quickly and with a resolution to the issue I had that was uncommonly decent to find in today's online world:

My son had given me a Exter wallet card as a gift. Several months later it failed. Since it was a gift I had no receipt or proof of purchase. I explained to Ekste; they contacted my son to verify his purchase and promptly sent me a replacement.

Extraordinary customer service.

Ekster went above and beyond! I ordered (a little late) a wallet and finder card for my husband for Father's Day. Ekster was able to complete the order and have it shipped to me in time for Father's Day. When my husband tried to connect the Finder Card we realized that I had ordered the iOS version instead of the Android version in error. I contacted Ekster to ask to exchange the the Finder Card. Their customer service was prompt and fantastic. Not only did they ship out the correct Finder Card the very next day they did not require the incorrect Finder Card to be returned.
Absolutely amazing customer service and products. We will definitely order from Ekster again and recommend them to our friends and family!

I misplaced my elastic band and inquired about a replacement expecting the process to take a couple of weeks. Paola replied within the hour and a replacement was on the way by the end of the day.

I recently received a Cardholder Pro as a gift. The order specified an android tracker card but an Apple card was sent by mistake. I contacted customer support through their website and received a response within two working days. An Android tracking card was immediately sent out to me. No problems at all. Great customer service.

Had the spring mechanism fail on a wallet so I contacted Ekster. They were prompt in responding. When the same wallet wasn't in stock, I used the store credit to purchase a better one.

Overall, great customer service!

Extremely fast postal service items received in excellent condition well made very luxurious and hardwareing can't fault this company the customer service has been outstanding all round brilliant

My wallet had started to not work as well as it should. Reached out and within one email a new wallet was on its way to me. The customer service was impeccable and I couldn’t recommend high enough. Maia helped massively.

I am impressed with the efficiency demonstrated in processing my replacement wallet request. The wallet consistently meets my minimalist expectations, and I appreciate your commitment to this standard. I anticipate the continued innovation and improvement in Ekster's future wallet offerings. Should the opportunity arise, I would be pleased to participate in testing a new and enhanced Ekster wallet. Thank you for your excellent service.