Ekster® Reviews 

After finally getting through via Facebook messenger, I'm going to update my review here. Once I applied enough pressure, the support team made it happen. I'm sure there was a capacity / availability factor at play here, but I think it would have helped to acknowledge receipt of my warranty claim upon receipt.

Original:
Ekster does not honor its warranty policy. The customer service does not read emails or respond to them in a time efficient manner. They do not follow their 1-2 business day policy. The wallets are junk and overpriced. Mine only lasted 2 years with gentle use..it has fallen apart. Very scammy company.

Bought this in July 2020 and I’m honestly impressed with how well it has held up. Even after years of use, it still looks great and works perfectly. You can tell right away that it was made with quality in mind. It’s been a dependable product from day one, and it’s nice to own something that has truly lasted. Definitely worth the purchase.

I ordered some compression bags and tracker cards. Unfortunately a tracker card was missing from my delivery but customer service replaced it extremely quickly and with no fuss whatsoever, for which I was very grateful. I’m always worried about ordering from companies who pop up on Instagram but this transaction was seamless and I’ve been very happy with the products so far.

I originally switched over to a Fosh wallet about 5 years ago. I loved the wallet, but still found it too bulky especially with the Apple Air Tag.

After extensive research, I ended up going to an Ekster carbon wallet and a Spotminders Tracking Card about 2 months ago, and loving it.

It’s amazing how much crap I used to carry around. Now the Ekster is simple, light and easy to use.

And along with the tracking card, I have peace of mind.

Really easy to work with, very clear communication and with a few photos my issue was resolved and my refund was issued! I immediately went and got a new wallet!

The ease of contact and getting a resolution.

Product is ok. Not great and certainly not as premium as the price suggests. No better than an £20 Amazon product.

Quality product, delivered on-time with excellent and very responsive customer service. I purchased the pro wallet bundle and immediately began receiving updates on order status—received, shipped, tracking information and shipping status—ultimately with timely delivery. Upon receiving the product I could not be more pleased with the quality. Quality leather wallet with card holder and the GPS tracker card was easy to set up with Apple IOS. These products are admittedly slightly above competitors pricing; however they offer significant discounts on bundles as well as military and first responder discounts. Competitive pricing especially considering the quality. I ordered a competitor product that offered a two-wallet bundle, with a GPS tracking card and expedited shipping for slightly less cost and my credit card was immediately charged; however, it has been a month and I have not received my order and cannot get status on shipping other than my order has been prepared for shipping and cannot be cancelled. Beware of other competitors. This is a U.S. company with impeccable integrity that stands by their products.

On June 6th, I placed an order for my father’s birthday. I live in Hawaii, but was still offered 1-5 days delivery. I didn’t think much when a week went by, but when two did, I checked the tracking. Looks like they lost my package in warehouse, as only a label had been printed and USPS never received the package.

I contacted customer service, and after a 5 day delay, sent out a replacement. They sent it ground. To Hawaii. After losing my first package. The replacement was estimated to arrive June 29th. When it didn’t arrive, I contacted them a few days later. They pushed back when I expressed how displeased I was with the whole experience. They offered a 15% refund. Okay, that’s something.

Well, it’s now July 22nd, and the second package has been stalled in transit for 11 days. I sent a message July 16th, after a 5 day stall. I have sent multiple emails to customer service and no one has even bothered to respond.

I’m super unhappy with my experience. I wish someone would respond to my emails.

Bought a wallet for my husband for
Father’s Day. I was highly impressed with the quality of the product we were sent. The customer service is great, they handled my issue promptly and I will be ordering again when I’m able !

Customer service was exceptional. Valentina Resolved my issue by providing a product replacement

I purchased a wallet from Ekster in 2024 and will never go back! Not only is the product of the highest quality, my interactions with their Customer Service Team were second to none! Specifically, Valentina worked with me to try and troubleshoot a fix for my cardholder mechanism (that busted after a drop from an abnormally high height) and when it could not be resolved, had a new item in the mail the next day. Their customer service team is kind, knowledgable, prompt, and a joy to work with. I will never buy a wallet from anywhere else.

I first learned about Ekster through a random ad online. I'd recently lost my wallet, so a tracker designed to fit in my wallet was something I was very interested in.
I ordered an Android tracker, and it came very quickly and was incredibly easy to set up - the Google Find Hub integration was seamless.
I was recently on a road trip with my older brother, and we shared wallet losing stories. I showed him my Ekster card, and then ordered one for him. However, I accidentally selected iOS instead of Android.
When I contacted Ekster about my problem, I received a prompt email letting me know my full purchase price has been refunded, and there wasn't even a request to send the wrong tracker back, which I would have expected. Needless to say, I was delighted, and will be gifting a friend who's an iPhone user with the "wrong" tracker soon. (And I bought my brother the correct tracker).
This little extra bit of goodwill was completely unexpected, but has demonstrated to me what kind of company I'm dealing with. Ekster has made me a customer for life, and I expect I'll be buying more trackers and other products they offer. I wish them nothing but success.

Ekster not only has great products, but excellent customer service too. They stand behind their products. I recently had an issue with a Wallet that I purchased. I spoke with customer service and they expedited the warranty replacement. Thank you Ekster!!

I bought a pro wallet from this company, I'd not had it a week before it it started to fail, So I contacted the customer bot, who asked me loads of questions and then said "I’m handing this over to a specialist to help with your warranty replacement. From what you’ve shared, the wallet is failing after normal use and within a week, and the next step needs to be handled under our warranty process.

Thanks for your patience"

And since then I've heard nothing, despite the 15 emails and instant messages ive sent. They have no phone number... I wonder why?!?!

Im getting ghosted, and I can get my money back or even an update!!

It smells like a total scam !!

Update 22nd July still had zero communication from them, its like they have fallen from the edge of the earth, with my money of course!!

Also I found out that PayPay actually have a contact number for them, however guess what... Its disconnected!! Surprisingly 😔

**update, After putting this review in snd reaching out to them again. They replied and are sending a replacement, so I am updating my reviewI had a problem with the wallet I purchased for my husband, a little screw fell out that we can't put back in. I contacted support who replied immediately advising me to contact nest@ekstar>>>. I did this and received a response they would sent to their specialist to review and it should take 2/3 Days. It has been 7 days now, and I have reached out two more times and I have not heard a word.

Still no response from Ekster after sending them more info. Scam and false advertising. Terrible customer service asking me to check with neighbors for the pump that makes the Travel Kit vacuum Pro work at all. This is after Ekster admitted the pump wasn't in the packaging and then said it wasnt included in the purchase because it is not listed as a separate item. It is called the vacuum Pro so there needs to be a vacuum. They want $9.99 to return an item that is just 2 bags that do nothing without the vacuum pump. False advertising is consumer fraud. I've never had a worse experience with a company.

I had an incredible experience with Ekster's customer support! Valentina handled my issue right away, responding quickly and approving a replacement without any hassle. On top of that, she generously included a Finder Card as well, which was completely unexpected and deeply appreciated. Top-tier, above-and-beyond customer support!

What a fantastic company! Their products are top notch and their customer service is equally as such. I have yet to purchase a wallet or card holder that I didn't like. I have the first gen cardholder and a cardholder Pro as well as a wallet Pro. I love the wall that we're traveling because it has a little more secure pockets for my IDs. When I'm home and not needing my wallet I just use the cardholder Pro. So thin so solidly built. You could feel the strength in this movement. I've had other wallets with the ejection button if you will, and it just feels plastic and cheap and sometimes doesn't even get the cards halfway out.

My last order was sent to the wrong address 1800 mi away due to my mistake. What did they do? I had to replacement in 3 days. Nothing but good things to say about Ekster. Can't wait to see what products they launch next!

I recently ordered a wallet from Ekster. The item is most satisfactory, but the support was outstanding. I accidentally order the wrong Find Card ( IOS vs Android). I asked for help and the team sent the correct card free of all charges and did not require my sending the IyOS card back ( I donated it to a worthy cause). Rare to find such generosity in customer service 5 stars to the team at Ekster!