Ekster® Reviews 

I recently received a Cardholder Pro as a gift. The order specified an android tracker card but an Apple card was sent by mistake. I contacted customer support through their website and received a response within two working days. An Android tracking card was immediately sent out to me. No problems at all. Great customer service.

Had the spring mechanism fail on a wallet so I contacted Ekster. They were prompt in responding. When the same wallet wasn't in stock, I used the store credit to purchase a better one.

Overall, great customer service!

Extremely fast postal service items received in excellent condition well made very luxurious and hardwareing can't fault this company the customer service has been outstanding all round brilliant

My wallet had started to not work as well as it should. Reached out and within one email a new wallet was on its way to me. The customer service was impeccable and I couldn’t recommend high enough. Maia helped massively.

I am impressed with the efficiency demonstrated in processing my replacement wallet request. The wallet consistently meets my minimalist expectations, and I appreciate your commitment to this standard. I anticipate the continued innovation and improvement in Ekster's future wallet offerings. Should the opportunity arise, I would be pleased to participate in testing a new and enhanced Ekster wallet. Thank you for your excellent service.

aftersales and communication is brilliant.
was gifted a card wallet in 2023 obviously used it to death as my EDC
the card mechanism failed and would not click in the cards. so i contacted Ekster and after shoing invoice and photos of card wallet they agreed to a replacement FOC.
lifetime warranty means exactly that.
more importantly no quibbling no arguing just send copy of invoice and photo and replacement on way back.

I bought a wallet a couple of years ago and it has worked great since. Unfortunately the cash band got loose. I reached out to see if I could purchase a replacement and they got to me within a few days and sent me one free of charge. Great product and great customer support.

Lets be honest. Customer Service is in the toilet these days. My first Ekster compression bags were 10 out of 10, but my second order was defective. When I realized I couldn't call anyone at the company, I feared I was in endless chatbot world with no results. WRONG! They responded quickly and efficiently and sent out a replacement order right away. I am okay with customer service issues being handled electronically as long as it actually works. And Ekster's customer service WORKS. Plus their compression bags are fantastic. They are the only way I can take my small carry on bags to Africa. Thanks Ekster!

I have the Cardholder Pro for Magsafe. I ordered it on December 1, 2025, and received it a few days later. I really like the product, but the locking mechanism has stopped working. I've reached out to customer service three times using the website request form and direct email for warranty support using my order #. The first request was submitted on June 20, 2026. I have not received a reply as of today

Fabulous customer service, sent a replacement part free of charge after the family parrot destroyed it. My second wallet from these guys and remain very impressed.

I travel a lot and find their products helpful. When I have had any issues -- like the vacuum stopped working -- they have replaced it right away. Great customer service.

I messed up my order, and a person named Miai from customer service helped me. She adjusted my order. I appreciate your customer service, and it was the best experience I've ever had.

Their products have not disappointed with quality and functionality. The customer service is second to none. Why would you go anywhere else?

I have been a bit rough with my Ekster wallet, which required a replacement that was covered by their warranty. It was a simple process to get a replacement, and I couldn't be happier. As a business owner, I typically gauge businesses on the way they handle situations when things don't go as hoped, but when there is an issue, which always happens. I have utmost faith in Ekster and would recommend their products to anyone looking for the goods they provide.

Very good quality wallets and extremely responsive customer service
Highly recommend this to any in the market for a stylish, functional, and very well designed and built card holder/wallet

Great customer service and great quality products.

The customer service is very fast and excellent !!!.

I highly recommend Ekster for their outstanding support. Maia responded quickly and efficiently, which I really appreciate.

Thank you very much for the great customer service and support!

Excellent customer service reponses, timely and handled the issue professionally.
Highly recommend products for quality and price !

I really liked this wallet, very convenient and easy for everyday use, especially with the airtag pocket (for the Wallet for Airtag). Just a shame the very first time i dropped it the card push mechanism stopped functioning it even dropped on the face of the airtag not the wallet itself. I recommend but they need to fix this