Ekster® Reviews 

Although I have not yet received the item, I have to say that dealing with Eskster’s customer service was excellent. They responded so quickly to an issue with respect to the delivery if the item. I look forward to trying out the travel bag and vacuum. I will definitely be writing a review once I return from my trip.

I ordered the travel bags for an upcoming trip. It was advertised on their website a free gift would be included when spending $130. I chose the money clip as my free gift. After my purchase I looked at my receipt and saw I was charged full price for the "free" gift. I've reached out to customer service only to be completely ignored. From this experience alone I'm canceling my entire order to avoid dealing with any future issues with this company.

I received a reply to this review and have yet received resolution in this matter. Customer service is an absolute joke and only seem to reply to public reviews. Definitely filing for a refund to avoid future nightmares.

I recently purchased the Travel Pack Vacuum Kit, and the order arrived promptly. After unpacking it, I had slight difficulty opening the zip, so I reached out to customer support via the contact form and almost immediately received video instructions on how to open it. Absolutely stunning customer support and a great product!

I purchased one of their wallets and the tracking card just over 2 years ago, and I have been so incredibly happy with it. It's sleek, high quality, and gets loads of looks from random people when I am paying.

​This review is for their customer service, which is amazing! After I lost the charging cable for my tracking card, I reached out to see if I could purchase a new one. Within just a couple of hours and a few emails, they replied letting me know the cable isn't sold separately in my area. Instead, they went ahead and sent me a completely new tracking card and cable at no charge!

I'm in Canada and bought a wallet and cash clip for my son for a gift. He loved the wallet but not the cash clip. I contacted ekster to do a return and the reply and return was very fast. I am very impressed with the return process and the quality of the wallet ... It fits so nicely in a front pant pocket even when it's loaded with cards, no more having a wallet slip out of your back pants pocket!

I would highly recommend ordering from ekster website.

I bought their cardholder Pro, but for some reason, it was not working properly as the cards kept falling out of it even with gentle force. I reached out to customer support. They were quick to assist. Upon seeing the video proof of the defect, they sent me a new piece without even having me return the old one, and the new one worked absolutely fine. I was very happy with the later item and customer support from Maia.

I purchased a wallet from them a few months ago, and something inside of it failed. I emailed them and they had me a free replacement within 2 days of it failing. They turned a horrible situation into something that I wont soon forget, Thanks Ekster!

Incredible customer service. Great company. Great products.

I had an Ekster wallet that I was very happy with and after I think a couple of years of use I had an issue with it holding my cards. I contacted support and extremely happy with the customer service and with the warranty replacement service. I couldn't have asked for a better experience.

Bought my Ekster years ago and it’s still holding up well. My elastic band recently started stretching and they sent me a new one for a reasonable price. Great company that cares about their customers

I got the Ekster Parliament in 2019, it survived very nicely up untill summer of 2026. The leather aged gorgeously, and the first issue was the plastic bit braking off. It wasn't the mechanism itself, just the plastic. Overall, to have a wallet as a primary wallet for 7 years, I am more than pleased with the product.
I messaged the company how is their warranty situation, and they said that for my model it's just 2 years(which fair play, it survived way longer), but they were very helpful offering me a discount for my next purchase-which is definetly happening!
I swear to god I am not a robot, nor AI, I am just a costumer, which was really happy with the product (and the company messaged me on a good day that they would be happy if I'd leave a review on trustpilot). Well, I am leaving my good word for them. Expensive-yes. Longlasting-also yes. Very functional and minimalistic- FUC*K YEA.
Would recommend.

Besides being on my third wallet which is as fantastic as the first two the Customer Service (Robbie) was outstanding!

Dreadful company. Needed the bags for a holiday I was taking a week later. Paid for the express (1/2 day) delivery and didn’t receive the bags until I got back from my holiday. I emailed them and they said that the delivery times were actually from when they despatched them from their warehouse although things not evident on their website. I sent emails after and they have ignored them all. Absolute scam. I now need to go through the rigmarole of sending them back which, having read the reviews re returns, am not looking forward too. DO NOT PURCHASE FROM THIS COMPANY. They even have the cheek to email you after ignoring emails asking for your feedback as feedback is so important for a small “enthusiastic” business !!

I had an issue with my Ekster wallet mechanism shortly after receiving it. I contacted customer service and was sent a replacement right away. My replacement broke about 18 months later and Maia at customer service reviewed my situation and sent a free replacement once again. Correspondence was fast and detailed. Thank you for the excellent customer support and commitment to your products.

Messed my order up and very slow to respond and eventually only sent the missing items when threatened with a credit card transaction dispute

Broken product and zero customer support

I purchased the Ekster Cardholder Pro (Order #EKSTER-1526598), but the card ejection mechanism completely failed. It now randomly pops my credit cards out on its own, causing me to almost lose my cards multiple times.

What makes it worse is the complete lack of customer service. I have submitted a warranty claim and sent multiple follow-up emails since July 27th, 2026 to their support team (including rep Valentina) with zero response. For a premium wallet company, the warranty support and communication are unacceptable.

I have bought several items from this company. The quality and customer service is on point if you ever have a problem, they answer your emails immediately and they find a solution if you have a problem. Great quality will do business again 100% satisfaction guarantee.

Update to my prior review: I have reached out to this company almost daily, and they never respond. As a result, I mailed the item back to their location in Fort Worth, Texas, today. Once again, stay away from this company. They are not operating in good faith — their goal is to trap you into keeping the product. That would be one thing if their policy stated as much, but it doesn’t. Their policy promises a no-questions-asked, 100-day return. That is a lie.

Make sure you know what you are buying AND that you won't want to return it. They have the worst return policy I've ever experienced. I ask to return it, two emails later I get a link to start the return. Doesn't work. Then when I get it to work find out there is a $9.99 return fee AND I have to pay return shipping. Total of over$20 😡

I couldn’t be more impressed with the customer service and quality of their products. I own both wallets and tracker card. I reached out to customer service for a replacement cord . I was immediately got a response and a replacement was sent to me in a week! Quality products and they stand behind them. Refreshing