Ekoflow Ltd Reviews 660

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 202 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and efficiency of the staff from start to finish. Many people appreciate the quick response times and the helpful, knowledgeable engineers who arrive promptly and resolve issues effectively. The customer service is frequently described as second to none, with clear communication and a pleasant experience for consumers. However, some people were dissatisfied with the pricing, finding estimates to be much higher than other quotes received. A few other people also felt that representatives lacked knowledge and were vague when discussing potential solutions.

What people talk about most

Service

Consumers find service to be positive, consistently describing it as efficient, reliable, and professional.... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, knowledge, and... See more

Response time

Clients share positive opinions on response times, frequently highlighting quick and efficient service.... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent communication and care... See more

Price

Customers had ambiguous experiences with price, with some reviewers finding the service cost-effective and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ryan and his team were very professional from the start. They planned and executed the work expertly, on time and on budget. The inevitable obstacles were overcome in a thoughtful and cost-effective w... See more

Company replied

Rated 5 out of 5 stars

Fabulous Service, made the call, the engineer was on site in two hours. Diagnosed the problem and went and got the parts there and then. Returned and fixed the problem, all working again in a matte... See more

Company replied

Rated 5 out of 5 stars

We have been very impressed with Ekoflow. Our first contact with Imogen was comprehensive as we stated our situation. She immediately understood and acted and within a day a meeting was set up. The s... See more

Company replied

Rated 5 out of 5 stars

Quick and easy experience using Ekoflow for the first time to empty our septic tank. Responsive and quick communication to a few questions we had, easy to book, and turned up on the scheduled... See more

Company replied


Company details

  1. Sewage Treatment Plant

Written by the company

At Ekoflow LTD we offer full wastewater treatment from installation, servicing and repairs of sewage treatment plants using genuine parts and spares for leading brands such as Klargester, Tricel, Titan, WPL and Balmoral. Based in Gloucestershire and operating throughout the south-west and surrounding areas, we are able to look after our client's entire range of sewage treatment plants, septic tanks, pumping stations, rainwater harvesters and associated equipment. We offer fault-finding, maintenance, breakdown and repairs of all waste water and clean water systems. The treatment plant and pump station services we offer at Ekoflow are tailor-made to suit your individual requirements. We can also advise on suitable septic tanks and sewage treatment plants for your property. Rest assured that your water treatment is in safe hands. Contact our team for expert advice and recommendations on 01452 247480 or info@ekoflow.co.uk.

Our Affordable Service Packages

From only £15 a month!

From only £15 a month!
Sign up to one of our service packages, to spread the cost of your service and guarantee to lock in this years service rate for 2 years! With 3 levels of packages, each with different levels of cover, something to suit all!* If this is of interest to you, get in touch with our office team today on 01452 247480 or reach out to info@ekoflow.co.uk. *terms and conditions apply.

Contact info

4.9

Excellent

TrustScore 5 out of 5

660 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Quick efficient helpful and…

Quick efficient helpful and knowledgeable

6 May 2026
Ekoflow Ltd logo

Reply from Ekoflow Ltd

Hi Racheal,
Thank you for your kind review. We look forward to servicing your system in the future. All the best!

Rated 5 out of 5 stars

Same day call out

Telephoned Ekoflow mid morning
Very helpful
Tanker arrived 4pm same day!
Driver extremely helpful & tanks emptied as required.
Not overpriced.
Definitely recommend.

6 May 2026
Ekoflow Ltd logo

Reply from Ekoflow Ltd

Good afternoon, thank you for your kind review. We're really pleased to hear that you were happy with the service and it went smoothly! We will look forward to emptying your system next year. All the best.

Rated 5 out of 5 stars

really efficient service

really efficient service. good communication from all from the team. honest and very tidy nothing was amiss

1 May 2026
Ekoflow Ltd logo

Reply from Ekoflow Ltd

Hi Naz, thank you for your time in leaving this kind review. It is highly appreciated. We look forward to servicing in the future. All the best!

Rated 5 out of 5 stars

Ekoflow are reliable and respond…

Ekoflow are reliable and respond quickly to service requests or call outs. No pressure advice given that could result in additional work for them. Genuinely refreshing these days!

21 April 2026
Unprompted review
Ekoflow Ltd logo

Reply from Ekoflow Ltd

Hello, thank you for your kind review it is really appreciated. We are glad you are happy with our service. All the best!

Rated 5 out of 5 stars

Installation of sewage treatment plant

The whole process around installing the sewage treatment plant was done smoothly and efficiently, with good communication throughout and all the necessary documentation provided. I would definitely recommend this company.

16 April 2026
Ekoflow Ltd logo

Reply from Ekoflow Ltd

Hi Toby, thank you for your kind review and recommendation. We're really pleased to hear that your installation went smoothly! We will look forward to servicing your system next year. All the best.

Rated 5 out of 5 stars

Fabulous Service

Fabulous Service, made the call, the engineer was on site in two hours. Diagnosed the problem and went and got the parts there and then. Returned and fixed the problem, all working again in a matter of hours
Great communications, super helpful and friendly engineer
Cannot recommend too highly
Thank you

14 April 2026
Ekoflow Ltd logo

Reply from Ekoflow Ltd

Hi Peter, we're so pleased our engineer was able to diagnose and rectify the problem in a timely manner. We truly appreciate you taking the time to leave us positive review. All the best!

Rated 5 out of 5 stars

Reliable, professional and well organised service

Service appointment was easy to arrange. Reliable engineer attended as arranged and completed the service schedule in an organised and professional manner. Service report was completed and sent by email very quickly following the visit. Invoice was sent appropriately and efficiently.

9 April 2026
Ekoflow Ltd logo

Reply from Ekoflow Ltd

Hi Linda, we're pleased to hear that our service engineer was organised and professional - we will ensure this feedback is passed on accordingly. Thank you!

Rated 5 out of 5 stars

Ekoflow Engineering Support

Ekoflow has once again provided excellent engineering and customer care for our communal septic tank. Having carried out an annual service, EKOFLOW identified some faults which needed fixing. They provided a quote and, within a couple of weeks, carried out the necessary works. They are great communicators and provide detailed service reports.

2 April 2026
Ekoflow Ltd logo

Reply from Ekoflow Ltd

Hi Louise, thank you for taking the time to leave us a positive review, and thank you for your continued support. We will look forward to servicing your system again next year. All the best.

Rated 5 out of 5 stars

Very efficient

Very efficient, on time and cost effective
We called Ekoflow on Thursday to book our service and emptying of our system.
They arrived on Tuesday the following week
The staff are very polite very knowledgeable and efficient.
It's very easy to work with the individuals at Ekoflow
I would highly recommend Ekoflow

9 April 2026
Ekoflow Ltd logo

Reply from Ekoflow Ltd

Hi Nicholas, thank you for taking the time to leave us this excellent review! We're so pleased to hear that you would recommend Ekoflow and that our engineers were polite, efficient and knowledgeable. We will look forward to working with you again in the future. All the best!

Rated 5 out of 5 stars

Excellent service

Excellent service. Prompt reminder, prompt service and pleasant office staff.

7 April 2026
Ekoflow Ltd logo

Reply from Ekoflow Ltd

Hi Susan, thank you for leaving us a positive review! We will ensure your kind words are passed on to our office staff.

Rated 5 out of 5 stars

neat and tidy work

neat and tidy work ,
all done to perfection

2 April 2026
Ekoflow Ltd logo

Reply from Ekoflow Ltd

Hi Darren, thank you for taking the time to leave us a positive review - it really is appreciated!

Rated 4 out of 5 stars

Very good

Very good service

1 April 2026
Ekoflow Ltd logo

Reply from Ekoflow Ltd

Hi Merilyn, thank you for your positive feedback!

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