I placed an order in November 2025, knowing it would arrive late, and it was finally shipped nine months later. I shouldn't have had to wait that long, but I was very curious how long it could take, a... See more
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EIO's customer service is well-trained and polite. My questions were answered thoroughly and to my satisfaction. I will definitely return to purchase more items from this website. The orders were d... See more
Package came earlier than expected. It was in a padded envelope. The product was in good condition but the box it was in seems to have been crushed a little which I wasn’t fond of. Though I received t... See more
Vessel bit set will be very useful, good buy. Once again the Klein worklamps ( this is the sixth one that I purchased) came thru in good shape . The supplied batteries of the last two I bought were... See more
Company details
Written by the company
Please contact us prior to leaving a negative review. We would prefer working with you to resolve your issue. You may call us at 310-533-5150 between 930AM - 5PM PST or you may email us at support@eio.com. We typically respond to all emails within 24-48 hours.
Contact info
3102 KASHIWA ST, 90505, Torrance, United States
- 310-533-5150
- support@eio.com
- eio.com
3.3
Average
720 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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EIO's customer service is well-trained…
EIO's customer service is well-trained and polite. My questions were answered thoroughly and to my satisfaction. I will definitely return to purchase more items from this website.
The orders were delivered promptly and were well packaged. I appreciate the email updates sent after the orders were placed and before they were shipped. EIO has now become my new trusted online store—second only to Amazon.
30 June 2025
RIP OFF Company!
Similar to BB, they prepared the label, then no action. I contacted them and they said item will come back in stock at a later date. They strung this along and then never sent the item and won't refund the money.
6 November 2024
Unprompted review
rip off company
Prepared label, then no action on the order and no response to emails..RIP OFF company
17 April 2025
Unprompted review
Great company to work with!!!
31 March 2025
Item was stalled at facility
Item was stalled at facility. I had to send several e-mails to get the shipping process started.
6 March 2025
fast and quick
10 March 2025
Timing
Timing , pricing and shipping all around a nice experience . Would definitely purchase again .
6 January 2025
Fast shipping!
This was my first order with EIO. Ordering was very easy and drama-free. I placed my order on January 2nd and it was delivered just 2 days later on January 4th!
That was faster than the estimated shipping time and my order was correct and well packaged.
I’ll be doing more business with EIO in the future.
2 January 2025
Nice customer service.
5 November 2024
Not A Scam Site! 4 Days From Order To Door!
At first glance, I thought this was a fake site. I took a chance and ordered something that was way cheaper than anywhere else. I got my package in 4 days from order to door! I'd give eio.com 10 starts if I could. Awesome website, and I will check them before going anywhere else.
12 October 2024
Unprompted review
A little nervous at first...
I was nervous about ordering from a company I had never heard of, but I did it and I got tracking within 24 hours and I'm feeling really good about it!
3 October 2024
Item received. EIO had the best price.
The item was not in stock, but it finally arrived. The price with shipping was the best I've found. I've changed my review to four stars. At this point, I will order from them again.
2 September 2024
Reply from EIO
I am showing this order shipped out this week as we just got it in stock.
Had the part I needed
This was one of the few online retailers that actually carried an older part that I needed a replacement for.
5 August 2024
Like the prìces didn't like the wait…
Like the prìces didn't like the wait period to ship over a month to ship had to contact by email to get item moving in system
4 August 2024
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