I placed an order in November 2025, knowing it would arrive late, and it was finally shipped nine months later. I shouldn't have had to wait that long, but I was very curious how long it could take, a... See more
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EIO's customer service is well-trained and polite. My questions were answered thoroughly and to my satisfaction. I will definitely return to purchase more items from this website. The orders were d... See more
Package came earlier than expected. It was in a padded envelope. The product was in good condition but the box it was in seems to have been crushed a little which I wasn’t fond of. Though I received t... See more
Vessel bit set will be very useful, good buy. Once again the Klein worklamps ( this is the sixth one that I purchased) came thru in good shape . The supplied batteries of the last two I bought were... See more
Company details
Written by the company
Please contact us prior to leaving a negative review. We would prefer working with you to resolve your issue. You may call us at 310-533-5150 between 930AM - 5PM PST or you may email us at support@eio.com. We typically respond to all emails within 24-48 hours.
Contact info
3102 KASHIWA ST, 90505, Torrance, United States
- 310-533-5150
- support@eio.com
- eio.com
3.3
Average
720 reviews
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Hasn’t replied to negative reviews
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Great product at a great price
Great product at a great price. Shipment well packed. Fast and efficient delivery.
6 June 2024
We purchased a product on 2/29/24 and…
We purchased a product on 2/29/24 and just received it today 6-10-24. They sent me an email letting me know it was back ordered, however you charged the credit card for the product when we placed the order. There was no communication during this time as to if there were any updates or what was going on with the order. I had to look up the company online and email to inquire about the order. We have not had any problems in the past, this time was not a very good experience.
1 June 2024
GREAT SERVICE ALL AROUND.
Customer service was GREAT and the PERSON HIMSELF WAS VERY COURTEOUS AND HELPFUL.
31 May 2024
Excellent service and prices
The prices on Koken and PB Swiss products are VERY reasonable. I also had an issue with an order and the staff responded to my voicemail so quickly I couldn’t help but be impressed. I am a lifelong customer now. Oh and shipping is reasonable and prompt as well.
1 June 2024
Good Company
The product was shipped on your end promptly but got delayed in the mail. It took a week longer then expected. Happy with the product and your service.
1 April 2024
Great service!
3 April 2024
Fix your site to include when items are on back order
The price was right for the Koken tools I bought and I appreciated how quick customer service got back to me, but my main issue has to do with the site. Both of the tools I ordered were on back order and it wasn't listed on the site as on back order. When I was told they were on back order, I offered to switch my purchase to a Koken ratchet on the site, but they also said that too...was on back order.
1 February 2024
The fact that they replaced the product…
The fact that they replaced the product that came was destroyed and could not be used.
Thanks for your help.
1 February 2024
Unprompted review
What’s Not to Like?
Price competitive, prompt shipping, FREE shipping, trackable order, kept me informed.
8 January 2024
great product super fast shipment
10 January 2024
great products
great products, fast shipping, good special deals. they are a pleasure to deal with
8 January 2024
great customer service
3 January 2024
Problems with orders will cost you
Customer service makes people pay for return shipping when there are order issues, and they make the customer wrong for reaching out - do not recommend
6 October 2023
Unprompted review
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