EIO Reviews 

720
TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I placed an order in November 2025, knowing it would arrive late, and it was finally shipped nine months later. I shouldn't have had to wait that long, but I was very curious how long it could take, a... See more

Rated 5 out of 5 stars

EIO's customer service is well-trained and polite. My questions were answered thoroughly and to my satisfaction. I will definitely return to purchase more items from this website. The orders were d... See more

Rated 4 out of 5 stars

Package came earlier than expected. It was in a padded envelope. The product was in good condition but the box it was in seems to have been crushed a little which I wasn’t fond of. Though I received t... See more

Rated 5 out of 5 stars

Vessel bit set will be very useful, good buy. Once again the Klein worklamps ( this is the sixth one that I purchased) came thru in good shape . The supplied batteries of the last two I bought were... See more

Company details

  1. Equipment Supplier

Written by the company

Please contact us prior to leaving a negative review. We would prefer working with you to resolve your issue. You may call us at 310-533-5150 between 930AM - 5PM PST or you may email us at support@eio.com. We typically respond to all emails within 24-48 hours.


Contact info

3.3

Average

TrustScore 3.5 out of 5

720 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(720)

35 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Was sent a defective tool then got the run around

I’m a block mason with over twenty years in the industry. I ordered a trowel and line pin. The delivery came quickly but on inspecting the trowel i noticed that the blade on it was very poorly crafted, it was thin in places it was supposed to be thick and thick in places i shouldn’t be. Altogether lopsided and uneven. Any tradesman knows the value of a well made tool and this was far from that.
I didn’t blame eio, as they didn’t manufacture it themselves, so I gave them the chance to make it right. Now they’re giving me the run around telling me take it up with the manufacturer. I’m telling them I’d rather just return it than go on wild goose chase. We’ll see what happens next, but totally disappointed at the moment

31 December 2025
Rated 4 out of 5 stars

Red motor varnish

I bought some red motor varnish to repair some spots on a motor winding. The price was better then I found else ware online and it shipped in a reasonable amount of time without excessive shipping charges. Communication was not very good. I did not get an order confirmation and had to leave a voice message to get a call back to confirm my order.

14 October 2025
Rated 5 out of 5 stars

Very happy with your company it took a…

Very happy with your company it took a little longer than I thought to get the part but I was just happy I was able to get it. The vacuum was over 25 years old and didn’t think I was going to get any pods for it. thank you I appreciate it.

23 October 2025
Rated 5 out of 5 stars

Speedy Customer Service

Needed to cancel and order and it literally took 1 minute no questions asked. Great service straight to the point.

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Vessel bit set will be very useful; Klein lamp: excellent

Vessel bit set will be very useful, good buy. Once again the Klein worklamps ( this is the sixth one that I purchased) came thru in good shape . The supplied batteries of the last two I bought were mostly dead, but I expected it because these lamps have probably been on the shelf for a long time. (the batteries weren't really part of the deal anyway). ... replaced the quality dead batteries with equal quality batteries and the lamp lit up bright and intense . None of the Klein lamps that I purchased have been faulty or failed; battery life is good/excellent in low intensity mode. ... wouldn't be without them, now .

4 August 2025
Rated 2 out of 5 stars

I dont have any issue with this…

I dont have any issue with this delivery, I do have an issue with my 2 "tuckpointing striker jointers that I ordered over a "Month" now and I have NOT received any updates or even a "courtesy" e-mail to explain the delay. I hope this situation gets resolved soon. Not happy

3 August 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look