Ecualama Reviews 2,840

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly highlighting the softness and warmth of the alpaca and llama wool items. Many appreciate the beautiful craftsmanship, noting that the textiles are handmade by artisans. The ordering process is frequently described as easy and efficient, with a wide variety of designs available. However, some customers expressed concerns regarding the material composition and accuracy of product descriptions. A few people also mentioned issues with sizing, receiving items that were smaller than expected, or experiencing a chemical smell upon arrival.

What people talk about most

Product

Reviewers mention positive feedback about product quality and craftsmanship. Customers frequently praise the... See more

Quality

Consumers find quality to be positive, often praising the use of quality materials, with many describing... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

Order

Customers had positive experiences with the ordering process. Many reviewers found the ordering process easy,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently mention the efficiency... See more

Based on these reviews

Rated 5 out of 5 stars

Highest quality Alpaca and Llama wool products out there! These textiles are all "Hand-made" by real artisans from a sustainable community of real people. Purchases from Ecualama help sustain tradi... See more

Company replied

Rated 5 out of 5 stars

The product is a quality product at a fair trade price…comes with some Nice extras in the box and thoughtfully packaged as well as extremely fast shipping despite it being an import that goes through... See more

Rated 5 out of 5 stars

I have placed multiple orders, and everything I have received has been exquisite. I have added wearable artwork to my wardrobe...each piece one of a kind and timeless, which I will wear for many, many... See more

Rated 5 out of 5 stars

I received my blanket nicely packaged and secured, and it is lovely. So soft and comforting! The colors were a little darker than what showed online, in particular the blue was not as light which I... See more


Company details

  1. Outerwear Store
  2. Decoration and Interior Design Store
  3. Handicraft Exporter
  4. Hat Shop

About Ecualama

Written by the company

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Wholesale
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About ECUALAMA

Our story is one of handcrafted tales. We do our best to support local communities of artisans in Ecuador, especially in the world's famous Otavalo city. Our goal in ECUALAMA is to help local artisans to represent hand crafted, fair traded, natural products all over the world. Be a part of the ECUALAMA story.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Replied to 50% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 2 out of 5 stars

20% PLASTIC

They obscure the fact that these are 20% PLASTIC.

Maybe even more than 20%, since the labeling isn’t verified by anything.

Do not buy if you want pure wool or natural materials!

25 March 2026
Rated 5 out of 5 stars

Very soft blanket

Shipping was vary fast especially for being out of the country took about 4 days the blanket is incredibly soft a bit thin for the double thick yarn one I got but that’s fine sheds a bit but not bad perfect to cuddle up to in bed

24 March 2026
Rated 2 out of 5 stars

Constant shedding

Constant shedding. brushed it and washed and had a dry cleaned. Every day there is hair everywhere on my clothes in my mouth when I wake up. I really would like to love this product, but it is really a pain.

19 February 2026
Unprompted review
Rated 4 out of 5 stars

The color was nothing like the real…

The color was nothing like the real item, the photo shows a dark forest green color and when it came it was a light brown almost like a burnt orange, I was going to send them back but after showing it off, others liked it and its not a very bad look, really so I kept but I wish ot was true to color, either the forest green or dark gray(pewter).

22 February 2026
Rated 5 out of 5 stars

PERFECT IN ALL RESPECTS

Received 4 blankets in record time, on schedule as promised, in perfect condition and am so pleased with the quality and specifications "as described." They're beautiful, edges are hemmed, colors are clean and pure, designs exactly as represented. I just recently received them, so I'm unable to attest to their durability or how well they will hold up to cleaning... But they are beautiful!

20 February 2026
Rated 5 out of 5 stars

High quality, beautiful garment, excellent service.

First of all the item is so incredibly beautiful, I am always looking for golden brown natural colors, not sure why they are so hard to find, plus the Indigenous design, I am floored by the quality and beauty of this garment! Also, as soon as I ordered it, it went out for shipping immediately and I received the item from South America to North America within a few days I believe. There is a subtle smell to the garment that seems like a chemical smell, I have it airing out outside and it's lessening as the days progress. I wonder what this might be, I need to be careful re chemicals? Other than this, so wonderful (and thank you for not using toxic laundry detergents with scents that can take 20 washes to get out!)

20 February 2026
Ecualama logo

Reply from Ecualama

Thank you so much for your kind words about the quality and design—this means a lot to our artisans. About the scent you noticed: because our garments are made with real wool and minimal processing, a small amount of natural lanolin (a protective wool wax) can remain in the fibers. After shipping, that natural ‘new wool’ aroma can feel stronger, but it usually fades quickly with fresh air. If you’d like to speed it up, a gentle cold hand-wash with a mild, fragrance-free wool wash and flat drying works beautifully.

Rated 5 out of 5 stars

Exquisite quality

I received exquisitely beautiful and luxuriously soft blankets. Impressive! Also delighted with the easy online transaction and fast international delivery. Highly recommended.

19 February 2026

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