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ECH Reviews 

951
•
TrustScore 4.5 out of 5

4.6

Car Rental Agency
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Review summary

Created with AI, based on recent reviews

Considering 392 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally polite and helpful staff who make the entire rental process completely seamless. Travelers note that the offices are conveniently located near the airport and provide very efficient shuttle services. People consistently state that the rented cars are modern, extremely clean, and maintain wonderful condition throughout the trip. However, some customers also noted unexpected issues regarding damage claims and scratches discovered after returning the vehicles. Reviewers explicitly mentioned feeling quite frustrated by unexpected disputes over minor marks, dust particles, and extra charges.

What people talk about most

Service

Users describe positive interactions with service, highlighting amazing staff, smooth pick-up processes, and... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing employees as extremely friendly,... See more

Product

Reviewers mention positive feedback about product, highlighting that vehicles are clean, brand new, and in... See more

Location

Consumers find location to be a positive aspect, noting that it is easy to locate and only a couple of... See more

User experience

Clients share positive opinions on user experience, highlighting smooth pickups and very friendly staff.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very very good service from the moment we arrived . Quick turnaround of paperwork and a very high standard of car provided . Booked a medium size and we were given a Skoda kamiq- in mint condition... See more

Rated 5 out of 5 stars

2nd use of ECH, and again top quality service along with a very nice car. Definitely will use them again if ever returning to Verona

Rated 5 out of 5 stars

ECH was a great company to rent from. Easy to locate. Very fast and efficient. Helpful, friendly staff. Highly recommended!

Rated 5 out of 5 stars

Great car and great service. Only a couple of minutes from Verona airport. No waiting about in collection or when returning the vehicle.

Company details

  1. Car Rental Agency
  2. also in
  3. Car Accessories Store
  4. Car Leasing Service

Written by the company

ECH opera negli aeroporti di Catania, Palermo, Trapani, Bologna, Pisa e Verona, offrendo servizi di noleggio auto. Mettiamo a disposizione una flotta moderna e costantemente aggiornata, con soluzioni adatte a diverse esigenze di mobilità, dai soggiorni brevi ai noleggi di più lunga durata. Accogliamo i clienti direttamente in aeroporto e forniamo assistenza durante le principali fasi del noleggio, dalla prenotazione alla riconsegna del veicolo. Il nostro obiettivo è offrire un servizio chiaro, affidabile e orientato alle esigenze di chi viaggia. Per maggiori informazioni visita www.ech.rentals

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

951 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 6% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.6

All reviews

(951)

936 reviews in the last 12 months

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