ECH Reviews 1,497

Avoid at all costs. We arrived on Friday 10th April, the day the new passport ESS came into effect and were later than expected. We called while in the passport control queue to advise we would be later and was assured it was fine. We were met by the most unhelpful staff member who point blank refused to help us. She just said our booking had expired and there was nothing she could do. No empathy for our situation that was no fault of our own.

Cancelled our prepaid car hire booking via AutoEurope as we arrived more than 2hrs later than the time stated on the form (this was because of passport control queues over which we had no control). Then offered us a smaller car at double the cost and deposit etc. We booked with a reputable company instead. Avoid.

We ordered a car with this company in Italy. They were unbelievable rude when we wanted to pick up the car, talked down to us, and refused to give us our car, unless we paid 108 euros extra for insurance. On top of that, they don’t take visa debit cards, unless you pay that extra insurance. It’s a compete scam of a company, and we are starting a case against them to get our money back. They told us to go try our luck with another company, because none takes debit.

We then went to the airport, got a car for the same price with Europcar, and paid with our visa debit card.

Whatever you do, avoid this company at all costs. It’s a compete scam!

They also tried to charge us a 10 euro a day fee, to visit the mountains. Europcar did not.

Also it’s super far from the airport, which they don’t advertise, they say in the airport.

Do not rent a car from them!They charge you if you arrive by teain ibstaed of plane with fakse charges. They have scratched up danaged dirty cars you have to video as eviddbce and do not provide contracted car They are unprofessional con artists.

On collection of car the operator missed many scratches and also a broken aerial
On return I was given the all clear no damage.
Today I received a bill for smoking in the car they provide no evidence but now I've refuted their claim they are badgering me they will not accept I had a witness to their agent saying all good. And keep claiming I was told of fine.
I thought it strange they would not give or let me copy there inspection report.
Avoid at all costs read other reviews where others have had the same treatment

Car very dirty. Maintenance passed km already. Employers not friendly. Contract Says fuel is full-full. Got the car with 3/8 tank

Great service, I’ve been using ECH for a while now and it’s like any other hire service you’re careful and look after the car they look after you, chiara was particularly helpful with the transition, five star

I had a car booked with Easy Car Hire for a rental in Italy, collecting from Pisa Airport. On arrival, it was quite difficult to find the rental desk, and without speaking Italian and asking several people, it would have been even more challenging to locate.

At the desk, I was informed that I had not booked snow/tyre chains, which are a legal requirement on Italian motorways during certain months. There was no clear mention of this requirement or additional cost on the website, so I assumed they would be included in the rental price. I was required to pay an extra £40 to rent them for just three days, simply to have them in the car.

The vehicle provided already had some minor damage, which was mostly recorded, but one noticeable area of damage was missing from the report. I had to go back to the desk and insist it was documented before leaving, which was inconvenient but necessary.

On the drive to my hotel, I noticed the windscreen washer fluid was completely empty, and the windscreen was dirty. The wiper blades were also worn and in poor condition, something that would be an MOT failure in the UK. This made me question how the vehicle was considered safe and roadworthy for rental.

Overall, the experience wasn’t terrible, but it was far from smooth. My advice to anyone renting with Easy Car Hire is to thoroughly inspect the car and carry out basic safety checks before leaving the rental location, even if you’re tired after travelling.

Recently moved to the area and I've rented vans 4 times, now, to assist me with moving house.
Good to know I have a friendly, flexible and reliable service on my doorstep!
I'm surprised to see negative reviews and claims of scams.
My experience with ECH has been nothing but positive.
I would recommend and will definitely use ECH in the future for any other vehicle hire needs

I rented a car from this company with full insurance, and they still have not refunded my security deposit. They stated the refund would be processed within 30 days, but it has now been 40 days and I have received nothing.

The worst car rental experience I’ve ever had.
We rented two cars at a very good price because we booked in advance and it wasn’t high season. Unfortunately, one of the cars ended up without insurance — a serious mistake.

Upon arrival, it was clear that the staff member assisting us had very little willingness to help. My father is usually the main driver; he has over 40 years of driving experience and exchanged his Colombian license for a Spanish one two years ago. He always carries both to show his driving history, and we’ve never had any issues in any other country (France, Italy, Germany, or Spain).

This time, for the first time ever, we were told we had to pay a €100 penalty for “not having the required documentation.” If that were truly the case, they shouldn’t have allowed us to rent the car in the first place. After wasting a lot of time trying to explain the situation, we finally completed the process.

At no point were we offered insurance for the car that wasn’t covered, and given the frustration of the moment, we didn’t think to ask for it either.

When we finally received the cars — almost two hours later — it was already getting dark, and the pickup area had no lighting. The attendant wanted us to sign the form without checking the vehicles, so we used our phone flashlights to point out all the scratches and dents both cars already had. This detail is important because, on the return day, also at night, the same area did have lighting.

A few days later, we got the €750 deposit refunded for each car, so we thought everything was fine. But 15 days later, when we no longer had any photos or video records of the vehicles, we noticed a €240 charge on the credit card — with no prior notice or explanation, just the charge.

When we contacted them, they sent a photo of a small scratch on one of the rims. The report they attached does not include the various scratches we had pointed out to the attendant when picking up the car.

I do not recommend renting from this company. If you do, make sure to get full insurance — and if not, take plenty of photos and videos of the car and keep them for at least a month to avoid unpleasant surprises later on.

I would not rent again. 10€ daily charge for snow chains that you must legally have in the winter is not good. I rent often in Italy and nobody else does this. This charge was not mentioned until I collected the car. Beware also they try to make charges for even a small damage that nobody else does anything like this, they even inspect under the car. I will never rent with ECH again.

ECH Easy Car Hire are an absolute disgrace. The service desk staff were rude from the outset and immediately launched into aggressive upselling, particularly around breakdown cover. I was even told I would have no breakdown assistance at all unless I bought their personal cover, which is completely untrue.

On vehicle pickup the car was filthy and covered in hundreds of minor dents and blemishes. On return, the inspection process felt scripted and deliberately acted out to manufacture a damage claim. They attempted to accuse me of existing damage despite obvious touch up paint from a previous incident being clearly visible.

This company is nothing more than a group of cowboys who appear to make their money through false damage claims. I have rented through Zest more than 15 times over the last 5 years without a single issue until being unfortunate enough to deal with ECH.

They should be removed from credible comparison sites like Zest. Disgusting service and arrogant people. Avoid at all costs.

The service itself was good and the car was in good condition, and the rental period went smoothly. However, the €400 deposit that was frozen on our debit card was never returned. We contacted the company several times and tried to resolve the issue, but the money has still not been refunded. Very disappointing experience regarding their financial practices.

Easy and straightforward. Fair and reasonably priced.
i had very good experience with this company. Just read the small print and have everything prepared upon arrival. We had a kia for two weeks in oct25 and no problems at all. Thanks

Not even one star...TRYING TO FAKE THE REPORT! Scratches on the front bumper were marked more on the right at the pick-up, but at the drop-off they were marking them more to the middle-still on the right, trying to accuse us that we scratched it, but obviously that the mentioned damage was from one incident - see first photo. The guy at the drop-off was EXTREMELY rude.
We are travelling and renting cars very often and this is the first time that something similar happened to us. Our mistake was that this time we didn't check the reviews before booking the car, as the reviews for ECH Pisa Airport are really really bad - check Trustpilot before, there's a lot of comments regarding the fraud, state of a car, etc.
The worst experience ever, the car was in a really bad state, scratches and damages all over, plus dirty inside and outside.
Scam, scam, scam!!!!!!

they are cheating there customers and they pressure you to take more Insurance
never agai!!!!

The warning signs were there whilst I was waiting at the ECH desk. The receptionist arguing on the phone with a customer whose car had broken down: the car was working fine when they took it, and they must pay to rent another.

I was given a dirty navy-blue Seat Ibiza (GJ 883LF), which had “a lot of damage” according to the ECH employee. As it was dark and in light of the lengthy delays at check-in, they kindly offered me a pre-completed damage form to sign.

Besides being covered in damage, the car reported it was overdue an inspection, the air-conditioning smelt like a wet dog, the wiper blades were dangerously worn and the car made a loud rumbling noise at speed. With the receptionist’s attitude, I decided not to complain and hoped the car would last another week.

On return, the car was given the most detailed inspection I have ever seen, which inevitably found “new” damage on the tailgate. I refused to sign the damage form, but was told that I must sign it, and complete another form to explain that I could not inspect the car on collection and didn’t cause the damage. The employee told me he considered the case closed but he was obliged to report it. Despite all this, I have now been charged €263 to cover the damage, which I’m pursuing with my credit card company.

I booked my car rental via VIP Cars, who have simply sided with ECH.

Lesson learned: pay extra and book directly with a big-name, reputable car hire company.

Friendly when checking in and checking the car and friendly when car returned. Luckily I didn’t scrap the car 😜

Charged me over €200 for damage so insignificant that you had to stand at just the right angle and light to see it. It was so small that the employee couldn’t even capture a picture of it.

I reached out to customer service and was completely ghosted. Wouldn’t even respond to my emails.

DO NOT RENT FROM THIS COMPANY!