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ECH Reviews 327

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TrustScore 4.5 out of 5

4.6

Car Rental Agency
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Review summary

Created with AI, based on recent reviews

Considering 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the service for being efficient and easy, often highlighting the smooth user experience from start to finish. Many people appreciate the helpful and friendly staff, noting their professionalism and good communication, which contributes to a positive overall interaction. The vehicles are consistently described as new, clean, and in good condition, providing a comfortable and reliable experience for their journeys. However, some customers also noted issues with aggressive pressure to purchase additional insurance, despite having existing coverage, and reported being charged for pre-existing damages to the car. A few other people also felt that the cars provided were not always in perfect condition, with one instance of a car malfunctioning and leaving customers stranded.

What people talk about most

Service

Consumers find service to be positive, with many reviewers describing it as good, efficient, and hassle-free... See more

Staff

Reviewers mention positive feedback about staff, with many expressing appreciation for their helpfulness,... See more

Product

Clients share positive opinions on product, with many reviewers highlighting that the cars provided were new,... See more

Location

Customers had ambiguous experiences with location, with many reviewers reporting positive experiences in... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff especially Filipo Verona were very helpful throughout our holiday. We rented a 6-seater car for two weeks and drove around lake Garda. The car was new and comfortable. The cost of the rental... See more

Rated 5 out of 5 stars

Had a great experience with our rental from Catania. The car was in good condition and the staff were really friendly and helpful. Much better price than the competition too.

Rated 5 out of 5 stars

Very helpful - new car in perfectly clean condition. Very fair prices. Efficient collection. Drop of very smooth. Would recommend and use again. Great team.

Rated 5 out of 5 stars

Nice, new cars in rental office near Aeroport. Everything clean, fast and convenient shuttle service from Aeroport. Highly recommend!

Company details

  1. Car Rental Agency
  2. Car Accessories Store
  3. Car Leasing Service

Written by the company

ECH opera negli aeroporti di Catania, Palermo, Trapani, Bologna, Pisa e Verona, offrendo servizi di noleggio auto. Mettiamo a disposizione una flotta moderna e costantemente aggiornata, con soluzioni adatte a diverse esigenze di mobilità, dai soggiorni brevi ai noleggi di più lunga durata. Accogliamo i clienti direttamente in aeroporto e forniamo assistenza durante le principali fasi del noleggio, dalla prenotazione alla riconsegna del veicolo. Il nostro obiettivo è offrire un servizio chiaro, affidabile e orientato alle esigenze di chi viaggia. Per maggiori informazioni visita www.ech.rentals

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

327 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Station Pisa

Station Pisa - good and efficient service. Car was good, absolutely no problems. Thank you for the good service and vehicle.

18 June 2026
Unprompted review
Rated 1 out of 5 stars

ECH took my money illegally

I have been travelling a lot with several car rental experiences. This was the worst ever. I had a tyre change due to a damage (not puncture) in the tyre. I reported to the company during the rental period that it is not safe to continue driving with the original tyre and I will change the spare tyre. No problem with that. However, after the rental period company took 260 eur from my credit card deposit. This normal in the case you had a puncture you are responsible for. I complained and showed a photo taken before the rental period showing that the tyre damage was already there. ECH did not response to my emails and they did not answer my phone calls either. Total radio silence. Completely unprofessional and illegal way to take customer‘s money. Please avoid this company!

9 April 2026
Unprompted review
Rated 5 out of 5 stars

We had great experience in Pizza and…

We had great experience in Pizza and the Tuscany, we took a car from ECH for one week, which was a nice brand new Kia Picanto, all the rental procedures without any issues and quick. Fully recommend the place and the company to take a car for short or longer stays

16 June 2026
Unprompted review

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