Earthwiseseed Reviews 110

I received the seeds in a timely manner, they were well packaged.

Placed an order on 3/23 and received a confirmation email. Haven't received any communication or product since. I have emailed twice at the addresses provided by the company and no response (although responses to others from comoany day they reply to all emails within an hour, this is not true). I didn't even bother trying to call. It sounds like they have low/no stock on items but there is nothing to indicate this prior to purchase that an order will be delayed. After an order is placed it is just not shipped and there is no communication at all.

Update: attempted to cancel order but they shipped anyway. Still seems poorly managed but at least they delivered

4 weeks without the order shipping and only notification of delay came from me questioning the order after 2 weeks. Found alternatives within the same amount of time. If you can’t ship in a reasonable time don’t take payments

Way behind on orders and believe they are getting hammered with messages too. As they get more organized hope they can give better updates on their page or social media. Will definitely update when I can comment on product. Pretty excited to try them out. One part of business is in NE, storm definitely slowed them down at busy time of year.

Confirmation promised shipping within four days. Two weeks later, the automated customer service email response makes some rather extraordinary claims to 15 hour shifts to catch up with backlog. This is all poor service but one takes one chances. I suppose we should be impressed with a family run business being so overwhelmed. However…
It was the intentionally offensive individual customer service email response that was also received only minutes after the automated email (and cannot be repeated here) that rather took me back. Not certain what this company is doing, but their business model of poor and rude customer service is certainly curious.

Avoid this company - it's probably 1 guy who is reselling someone else's products. Ordered 2 items and one arrived 2 weeks after ordering and the other one came a month later AND they sent 1 pound instead of 10. Tried getting a refund through customer service and they shipped anyway. Cannot reach a live customer service agent! Awful experience

Haven’t recieved a single seed yet. Still hoping they will come but so far, not so good.

I placed this order on March 10 and still have not received the seed mix.

I ordered my Tri-color clover seeds 2 weeks ago. It’s prime clover-planting season right now and I have no seeds and no news. I emailed, no answer. Tried their chat on their website, no response. Terribly disappointed. Can’t even get a refund for the product I never got.

You won't get your product!
I ordered my seeds at the beginning of March. I have called, emailed and texted. I can not get a response from the company. I feel stupid for ordering from them.
I contacted 973 270-9975, 570 253-4704, 973 270-9975 and your answer is the first one that I received. Please give me an update as to when my order will arrive.

I bought seed on 3/3/2025, but I did not receive a conformation receipt and I have not received the seed. I have contacted Earthwise via email.

Update: I appreciate the response of the company. It seems though that they need to find a way to timely ship their orders and anticipate busy times. A few days after I posted my first review, I received the seed. I sowed and hope for the best!

Original Review: Ordered almost a week ago. Website says 24-48hr shipping. No shipment! No communication! Charged my card already even though never shipped the product. I’m trying to reach them now a few different ways. Will probably have to report to my bank and report to consumer affairs.

Update: I was hoping that this review would get the attention of the company as it appeared that they responded to these every time. I was unable to get a response through the emails that you’ve provided for contact or trying to contact you on Facebook. Firstly, I’m glad at least your exist as I’ve heard nothing from you since I placed my order. Secondly, your website clearly states 24 to 48 hours to ship under your shipping policy and it appears this is an issue every person appears to be having because every review on this website talks about it. So maybe you should adjust your policy on the website to manage customers’ expectations. Or at the very least communicate with your customers about the delay. Thirdly, I will await until I actually receive your product to fully update my review to let other customers know my full experience as I’ve yet to get it. But at least I’m glad I was able to get your attention this way.

Final Update: I wanted to post the final update and update my review as promised. I did receive the product. It did come packaged pretty well. Has a link to instructions. Just know to manage your expectations. The company does not ship and you were close to the 24-48 hour window as promised. That appears to be a consistent complaint across most reviews I’ve seen and the customer service has been less than great and somewhat rude. it took three weeks from the time I ordered to the time I got the product. Even after they have created the label and I got a shipment notification, it took another week for them to actually get the product to the shipping carrier. But I did get it and it looks fine.

I had a fantastic experience with Earthwise Seed. The team was incredibly helpful in answering my questions, and their customer service was top-notch. My order arrived pretty quickly, and the seeds were well-packaged and high quality, so beautiful. I’ll definitely be ordering again. Highly recommend!

BE AWARE IF YOU TRY TO BUY SEED FROM THIS COMPANY!! The website promised that seeds would be shipped within 24-48hours of placing an order. It has been a week and a half and I just received shipping notice for 1/2 of my order, after I emailed complaining. When I checked the tracking ID it said the 1/2 order of seeds hasn't even been given to UPS, only a label has been made. I still have not received any shipping notice for the other half of my order. I have not received any communication from Earthwise Seed, other than the automated order confirmation and 1 shipping notice. This is terrible business practices and blatant lies about shipping times. No communication from the company about shipping delays or any remedies for the inconveniences it has caused me due to the delays.

I have been waiting 2 weeks for my order. Website claims all seed orders ship in 48 hours. Contacted them two Fridays ago, which was a week after I ordered, and they said it was shipping that day. On Monday a shipping label was created so I waited. Called them again the following Friday and they said it was going to ship that day. Still hasn't shipped. Sent two emails about cancelling the order. Probably going to have to just contact my credit card company to get my money back.

So far I know that the price is right and the presentation online looks promising, but I will have to comment further after I actually plant the seeds. Their customer service was quick and accommodating.

Easy to order. Good choice of really excellent ground cover seeds. Loved seeing the dog pee resistant grass/clover choice as well as many other low ground cover selections. I am a believer that our yards are healthier with variety of ground cover selections.

I ordered Lawn grass seed mixture. It arrived safely and in a timely manner. I live in Seed sown into existing lawn. So now it’s wait and see.

Wow. Earthwise Seeds really surprised me. Their seeds are top notch, my garden's never looked better. Love the no-mow lawn idea, makes life a lot easier. Had to ask them a question once and they were pretty helpful. Definitely recommend!

The seeds were delivered on time and once it gets warm, the “planting” begins