There was a bunch of emails back and forth, approximately 15 of them, before something concrete happend. Overall , there was always response from costumer service but the product I've bought is not... See more
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See what reviewers are saying
The initial reply time was long (3-4days) and did not improve after the first reply. Also, each time it is a new person who is replying, which made it a bit more difficult to follow what is done/requi... See more
Company replied
I bought a Momas Ultimate + last year in Trondheim, and a few weeks ago the front fork shock absorber stopped working. It wouldn’t hold air, and it was clearly faulty. Ewheels Trondheim responded very... See more
Company replied
I have generally been happy with my E-Wheels scooter, but I am disappointed with how my warranty case has been handled. After only 5 months of use, the scooter developed serious water damag... See more
Company details
Written by the company
E-Wheels er en av Nordens største forhandlere av små elektriske kjøretøy og ble grunnlagt i Norge i 2014 som E-Wheels Norge AS. E-Wheels har levert en stor andel av Nordens små elektriske kjøretøy og anses som en pioner i det grønne skiftet.
Norges mest solgte el-sparkesykler & elsykler
Written by the company
- 150.000+ fornøyde kunder siden 2014!
- Vi streber for at å tilby et komplett utvalg av personlige elektriske kjøretøy fra kvalitetsprodusenter til lavest mulig pris.
Kundeservice
Alltid tilgjengelig for deg
Vi setter kundene våre først og er alltid klare til å hjelpe deg! Vår kundeservice er tilgjengelig via e-post, telefon og livechat 24/7 for å svare på spørsmål, gi råd og løse eventuelle utfordringer.
Uansett om du trenger hjelp med en bestilling, produktinformasjon eller noe annet, er vi her for deg – raskt og effektivt!
Kontakt oss når det passer deg, så sørger vi for en smidig og hyggelig opplevelse. e-wheels.no/kundeservice
Contact info
Kølatoppen 1, 3322, Fiskum, Norway
- 32 75 76 32
- mail@e-wheels.no
- e-wheels.no
E-Wheels Norge AS
4.0
Great
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good experience with customer service.
20 April 2026
Unprompted review
Reply from E-Wheels Norge AS
Hei!
Tusen takk for din tilbakemelding!
Vår målsetning er alltid å gi rask og effektiv hjelp, og det er inspirerende å få bekreftelse på at vi har lykkes i å løse problemene dine. Hvis du har ytterligere spørsmål eller trenger assistanse i fremtiden, er vi alltid her for å hjelpe.
Takk igjen for at du valgte oss, og vi ser frem til å betjene deg igjen.
Very satisfied with service at Oslo city centre branch
I visited the Oslo city centre branch at Akersgata four times regarding my e-bike purchase (Balance Pro 2026).
Initially, I mistakenly ordered the M size and left the store. The next day, I realized that I actually needed an S size. I visited the store again, and they quickly helped me change the order without any issues.
After the Easter holidays, I noticed a similar spring offer for the Balance Pro SUV 2026, which is a superior model compared to the one I initially ordered. I visited the store for the third time and requested an upgrade. I was ready to pay the difference, and the team kindly assisted me in upgrading to the new model.
Finally, I visited the store a fourth time to pick up the e-bike. I am very satisfied with the overall service.
Each time I visited, I was assisted by different salespersons, and all of them provided excellent, helpful, and professional service. I also communicated with them via email, and their responses were good. However, I found the in-store service and chatbot support to be faster.
Overall, a very positive experience. Thank you for the great support.
9 April 2026
Unprompted review
The customer service has really improved
The customer service has really improved as now you can call them which you couldn't before and they are polite and helpful also replying e mail is a lot quicker than it used to be. Good quality scooter for the price. A scooter used daily in all weathers will not last more than 2 half years but still a very cheap way to commute. Now the contact has improved I will continue to buy for sure
9 April 2026
Unprompted review
Reply from E-Wheels Norge AS
Hi!
Thank you so much for your nice feedback! 😊
So nice to hear that you are satisfied with our service.
We really appreciate you taking the time to share your experience, welcome back!
Kind regards,
E-Wheels Customer Service
Reply from E-Wheels Norge AS
Hei,
Tusen takk for tilbakemeldingen!
Så hyggelig å høre at du er fornøyd med servicen, det setter vi stor pris på.
Velkommen tilbake til oss!
Med vennlig hilsen,
E-Wheels Kundeservice
Thanks to E-Wheels and E-Mexx in Trondheim.
I have nothing more to say than what a great experience it is to buy a Mommas e-bike from E-Wheels in Trondheim. They have the most friendly staff and really listens to whatever bike you are looking for. I discovered that my backwheel hade a small bend on my first trip. I booked in with E-Mexx and they found a small factory error and replaced the whole backwheel quickly under the warranty. 100% reccomendation goes to E-Wheels and E-Mexx in Trondheim for excellent service.
19 March 2026
Unprompted review
Reply from E-Wheels Norge AS
Hi,
Thank you for your feedback!
We truly appreciate you taking the time to share your experience with us. It’s great to hear that you’ve had a positive experience with our service. We place a strong focus on maintaining good communication with our customers, and it’s very rewarding to know that our efforts are appreciated.
Wishing you a good day!
Very happy with the follow up service…
Very happy with the follow up service and response time. I wish all of my online purchases and support were as good as E Wheels!
18 March 2026
Unprompted review
Reply from E-Wheels Norge AS
Thank you for your kind feedback! 😊
We’re very happy to hear that you’re satisfied with both our follow-up service and response time. It means a lot to us that you’ve had a great experience, and we continuously strive to provide the best possible support
Best regards,
E-Wheels, Customer Service
customer service
So far all my experiences with customer service has been quick and easy.
10 March 2026
Unprompted review
Reply from E-Wheels Norge AS
Thank you for your feedback!
We really appreciate that you are satisfied with our service
Best regards,
E-Wheels, Customer Service
Quick and easy to order.
Quick and easy to order.
When questions were raised, they reply within reasonable time.
6 March 2026
Unprompted review
Reply from E-Wheels Norge AS
Hello Morten,
Thank you for your feedback!
We're glad to hear that the ordering process was quick and easy, and that you received timely responses when you had questions. We appreciate your review and hope you continue to have a great experience with us! 😊
Kind regards,
E-Wheels Customer Service
Reply from E-Wheels Norge AS
Hello,
Thank you so much for your kind words!
We’re thrilled to hear that you’re happy with the quality and that everything met your expectations. Your feedback truly means a lot to us. We look forward to serving you again in the future!
Kind regards,
E-Wheels Customer Service
Haakon tried to help me very kindly.
Haakon tried to help me very kindly.
18 February 2026
Unprompted review
Reply from E-Wheels Norge AS
Tusen takk for tilbakemeldingen!
Så hyggelig å høre at Haakon kunne hjelpe deg på en vennlig og god måte 😊 Vi setter stor pris på at du tok deg tid til å dele opplevelsen din med oss.
Velkommen tilbake om det er noe mer vi kan bistå med!Med vennlig hilsen,
E-wheels Norge - Kundeservice
I received excellent customer service…
I received excellent customer service with the few problems I encountered with my Momas bike!
13 January 2026
Unprompted review
Reply from E-Wheels Norge AS
Hello Jan Petter,
Thank you so much!
We’re glad we could help and that you’re happy with the service 😊
Best regards,
E-Wheels Customer service
Reply from E-Wheels Norge AS
Hello,
Thank you so much!
Your feedback truly means a lot to us, we’re glad you had a fantastic experience! 🌟
Best regards,
E-Wheels Customer service
Fast replay, good advice from staff
Fast replay, offer parts which should be used , good advice!
19 January 2026
Unprompted review
Reply from E-Wheels Norge AS
Hi,
Thank you very much for your kind feedback and five-star rating! We truly appreciate it 😃
We’re very happy to hear that you experienced good service and fast responses.
Welcome back!
Have a wonderful day 😃
Kind regards,
E-Wheels
I bought a scooter on December 12
I bought a scooter on December 12, 2025, but unfortunately I regretted my order, and I canceled it the next day after agreement with E-wheels, and it was returned according to the instructions from e-wheels. Now more than 2 months I have not received the money back yet.
On the other hand, E-wheels has sent me a lot of emails, where they come with "explanations" that the money will be sent soon - but I have never received the money.
I want to warn you before you buy anything from this company, the whole process has been a nightmare
12 December 2025
Unprompted review
Reply from E-Wheels Norge AS
Hei Finn.
Denne saken gjelder e-wheels.dk
Det har dessverre skjedd en systemfeil med denne utbetalingen, og saken er nå ordnet opp.
Vi beklager hendelsen på det sterkeste, og ta gjerne kontakt dersom vi kan hjelpe med noe annet. 😊
Vennlig hilsen,
E-Wheels Kundeservice
Very professional service
It's great and very helpful that the store sells spare parts for E-scooters. My one was in an accident, and I was really worried it wouldn't be repaired. But it's truly a viable friend and only requires replacing a few parts. I contacted customer support for help finding suitable parts, and they solved my problem very quickly by finding the necessary parts and sending them. It was a real relief! I am very grateful.
13 January 2026
Unprompted review
Reply from E-Wheels Norge AS
Hi!
Thank you for your kind review.
We are very happy that you had a good experience with us,
Welcome back!
Have a great day 😊
Reply from E-Wheels Norge AS
Hi,
Thank you so much for the five-star rating! We truly appreciate it 😃
It’s great to see that you’re satisfied with your experience.
Welcome back!
Have a wonderful day 😃
Kind regards,
E-Wheels
Helpful and ready to help.
21 November 2025
Unprompted review
Reply from E-Wheels Norge AS
Hi,
Thank you so much for the five stars! We really appreciate it 😃
It's great to see that you're happy with your experience!
Welcome back.
Have a wonderful day 😃
Best regards,
E-Wheels
Bike never sent
I bought a bike and it never arrived at my address. After 3 monthes and several requests I got the money back. I don't trust anymore in e-wheels, I'll buy my bike in another company and not anymore online.
17 August 2025
Unprompted review
Reply from E-Wheels Norge AS
Hi,
We are truly sorry for the experience you had — a situation like this should never occur, and we fully understand your frustration. Your bike not arriving and the long waiting time before the refund is far from the standard we aim to provide.
We take this very seriously and are continuously working to improve our routines so that similar cases do not happen again.
If you would consider giving us another chance, we would be more than happy to assist you personally and find a solution that restores your confidence in us. Please feel free to contact us directly at any time.
Once again, our sincere apologies.
Kind regards,
E-Wheels
Customer service great-workshop not
The customer service helped me a lot and offered a solution to my problem.
Other than that the workshop is not as helpful and they hide crucial details about my scooter when visited them and as result I ended up with completely broken battery.
13 November 2025
Unprompted review
Reply from E-Wheels Norge AS
Hi,
Thank you for your feedback. We’re glad our customer service could assist you. We’re sorry to hear about your experience at the workshop and take your concerns seriously. We’ll review this internally to ensure better communication and support in the future.
Kind regard,
E-wheels :)
Very good and helpfull
3 November 2025
Unprompted review
Reply from E-Wheels Norge AS
Thank you for the feedback! :)
Kind regards,
E-wheels
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