There was a bunch of emails back and forth, approximately 15 of them, before something concrete happend. Overall , there was always response from costumer service but the product I've bought is not... See more
Company replied
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The initial reply time was long (3-4days) and did not improve after the first reply. Also, each time it is a new person who is replying, which made it a bit more difficult to follow what is done/requi... See more
Company replied
I bought a Momas Ultimate + last year in Trondheim, and a few weeks ago the front fork shock absorber stopped working. It wouldn’t hold air, and it was clearly faulty. Ewheels Trondheim responded very... See more
Company replied
I have generally been happy with my E-Wheels scooter, but I am disappointed with how my warranty case has been handled. After only 5 months of use, the scooter developed serious water damag... See more
Company details
Written by the company
E-Wheels er en av Nordens største forhandlere av små elektriske kjøretøy og ble grunnlagt i Norge i 2014 som E-Wheels Norge AS. E-Wheels har levert en stor andel av Nordens små elektriske kjøretøy og anses som en pioner i det grønne skiftet.
Norges mest solgte el-sparkesykler & elsykler
Written by the company
- 150.000+ fornøyde kunder siden 2014!
- Vi streber for at å tilby et komplett utvalg av personlige elektriske kjøretøy fra kvalitetsprodusenter til lavest mulig pris.
Kundeservice
Alltid tilgjengelig for deg
Vi setter kundene våre først og er alltid klare til å hjelpe deg! Vår kundeservice er tilgjengelig via e-post, telefon og livechat 24/7 for å svare på spørsmål, gi råd og løse eventuelle utfordringer.
Uansett om du trenger hjelp med en bestilling, produktinformasjon eller noe annet, er vi her for deg – raskt og effektivt!
Kontakt oss når det passer deg, så sørger vi for en smidig og hyggelig opplevelse. e-wheels.no/kundeservice
Contact info
Kølatoppen 1, 3322, Fiskum, Norway
- 32 75 76 32
- mail@e-wheels.no
- e-wheels.no
E-Wheels Norge AS
4.0
Great
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
There was a bunch of emails back and…
There was a bunch of emails back and forth, approximately 15 of them, before something concrete happend.
Overall , there was always response from costumer service but the product I've bought is not reliable.
So perhaps, 3.5 stars.
5 July 2026
Unprompted review
Reply from E-Wheels Norge AS
Hi there, and thank you so much for your review.
It's great to hear that you're satisfied with our customer service, but of course we're saddened to hear you're left disappointed with the reliability of our products.
This is something we absolutely are going to look into, and if there is anything else we can help you with the please do let us know.
cheap and good service
19 June 2026
Unprompted review
Reply from E-Wheels Norge AS
Hi there.
Thank you for your review. We're glad we could help and that you're satisfied! 🙂
We ordered a damaged piece
We ordered a damaged piece, and they sent it as promised. We were able to fix the problem, and the electric scooter is back on track.
15 June 2026
Unprompted review
Reply from E-Wheels Norge AS
Hi,
Thank you so much for your kind feedback! 😊
It's really nice to hear that you are satisfied - we really appreciate it.
We are constantly working to provide the best possible experience for our customers, so such feedback means a lot to us.
Have a great day, and welcome back to us again!
Costomer service was fast
Costomer service was fast, informative and perfect. Nice job!
23 June 2026
Unprompted review
Reply from E-Wheels Norge AS
Hi,
Thank you so much for your kind feedback! 😊
It's really nice to hear that you are satisfied - we really appreciate it.
We are constantly working to provide the best possible experience for our customers, so such feedback means a lot to us.
Have a great day, and welcome back to us again!
Customer service is 10/10
22 June 2026
Unprompted review
Reply from E-Wheels Norge AS
Hei,
Tusen takk for den hyggelige tilbakemeldingen! 😊
Det er veldig hyggelig å høre at du er fornøyd – det setter vi stor pris på.
Vi jobber hele tiden for å gi best mulig opplevelse for kundene våre, så slike tilbakemeldinger betyr mye for oss.
Ønsker deg en fortsatt fin dag, og velkommen tilbake til oss igjen!
Reply from E-Wheels Norge AS
Hello,
Thank you very much for your kind review! 😊
We truly appreciate your feedback and are delighted to hear that you are happy with our service. It means a lot to us to know that we have met your expectations. We look forward to serving you again in the future!
Best regards,
E-Wheels Customer Service
Reply from E-Wheels Norge AS
Hi,
Thank you for your feedback!
We really appreciate you taking the time to share your experience with us. It's great to hear you've had a positive experience with our communication — we strive to maintain good dialogue with our customers, and it's nice to know our efforts are appreciated.
Have a great day!
Shit company with shit stuf :/ I was…
Shit company with shit stuf :/ I was lucky with sparkesykel 500 meters , just checked it. And now it’s not working,new product ! And service suggest me to fix problems by myself ! They are really imbeciles :/
17 June 2026
Unprompted review
Reply from E-Wheels Norge AS
Hi,
We’re sorry to hear that you’re disappointed and that you’ve experienced issues with your scooter.
We always aim to help our customers in the simplest and most efficient way possible.
In many cases, this includes troubleshooting at home and then eventually sending out replacement parts free of charge under warranty, or having the product sent to our service center for inspection and repair.
Our goal is always to resolve issues as smoothly as possible and make sure you get back up and running as quickly as we can.
If your scooter is still not working, please reach out to us so we can review your case and find the best possible solution for you.
Very good costumer service
Very good costumer service. Quick and realiable. We fixed the issue ASAP. Well done guys. Keep it up⭐️⭐️⭐️⭐️⭐️
17 June 2026
Unprompted review
Reply from E-Wheels Norge AS
Hei,
Takk for din tilbakemelding!
Vi setter stor pris på at du tar deg tid til å dele din opplevelse med oss. Det er flott å høre at du har hatt en positiv opplevelse med kommunikasjonen vår. Vi legger vekt på å opprettholde god dialog med våre kunder, og det er hyggelig å få bekreftelse på at våre innsats for å levere god service blir verdsatt.
Ønsker deg en riktig fin dag!
Don't ride in the rain
I have generally been happy with my E-Wheels scooter, but I am disappointed with how my warranty case has been handled.
After only 5 months of use, the scooter developed serious water damage and corrosion. It was stored in a garage when not in use and was only ridden in light rain.
What I struggle to understand is how a scooter can develop this level of damage in such a short period of time under those conditions.
E-Wheels rejected the warranty claim and concluded that the damage must have been caused by water exposure beyond normal use. However, I have not received a clear explanation of what that exposure was or what evidence supports that conclusion.
I understand that not every warranty claim can be approved, but I expected a clearer explanation and a more balanced assessment of the case.
I hope E-Wheels will take another look at this. I would much rather update this review with a positive outcome than leave the matter unresolved.
15 June 2026
Unprompted review
Great people, great bikes
Great people behind the bikes. This is the fourth one we have ordered.
9 June 2026
Unprompted review
Reply from E-Wheels Norge AS
Hi there,
Thank you for the review!
Very good to hear you've gotten the help you wanted.
We always strive to deliver quick and efficient help, and it's very inspiring to have confirmed that we've hit that mark with you. If you have any other questions or need help with anything else in the future, please don't hesitate to let us know.
Thanks again!
Reply from E-Wheels Norge AS
Hei,
Takk for din tilbakemelding!
Vi setter stor pris på at du tar deg tid til å dele din opplevelse med oss. Det er flott å høre at du har hatt en positiv opplevelse med kommunikasjonen vår. Vi legger vekt på å opprettholde god dialog med våre kunder, og det er hyggelig å få bekreftelse på at våre innsats for å levere god service blir verdsatt.
Ønsker deg en riktig fin dag!
Good help from customerservice
Good help from customerservice, Quick and easy
2 June 2026
Unprompted review
Reply from E-Wheels Norge AS
Hei,
Takk for din tilbakemelding!
Vi setter stor pris på at du tar deg tid til å dele din opplevelse med oss. Det er flott å høre at du har hatt en positiv opplevelse med kommunikasjonen vår. Vi legger vekt på å opprettholde god dialog med våre kunder, og det er hyggelig å få bekreftelse på at våre innsats for å levere god service blir verdsatt.
Ønsker deg en riktig fin dag!
Good but slow service help
The initial reply time was long (3-4days) and did not improve after the first reply. Also, each time it is a new person who is replying, which made it a bit more difficult to follow what is done/required for solving issue. But eventually we got a spare part sent (after sending a reminder/question whether it has been sent) and received a link to a video instruction for performing replacement and now our electric scooter is functioning again. So the service is good, but is pretty slow.
25 May 2026
Unprompted review
Reply from E-Wheels Norge AS
Hei Simona,
Takk for din tilbakemelding!
Vi setter stor pris på at du tar deg tid til å dele din opplevelse med oss. Det er flott å høre at du har hatt en positiv opplevelse med kommunikasjonen vår. Vi legger vekt på å opprettholde god dialog med våre kunder, og det er hyggelig å få bekreftelse på at våre innsats for å levere god service blir verdsatt.
Ønsker deg en riktig fin dag!
Went smooth
29 May 2026
Unprompted review
Reply from E-Wheels Norge AS
Thank you for your feedback!
We're happy to hear that you had a positive experience with our support and that everything is working well.
If you need any assistance in the future, we're always here to help.
Thank you for choosing us, and we look forward to serving you again.
Great service on aftermarket!
I bought a Momas Ultimate + last year in Trondheim, and a few weeks ago the front fork shock absorber stopped working. It wouldn’t hold air, and it was clearly faulty. Ewheels Trondheim responded very well and sent a brand new complete fork for the bike. Since it wasn’t fully assembled, I had to take it to a bike workshop to get it installed, but Ewheels covered the full cost. It’s incredibly reassuring to know you can rely on the after-sales service when you live six hours away from the nearest Ewheels store :)
20 May 2026
Unprompted review
Reply from E-Wheels Norge AS
Dear Frode,
Thank you so much for your feedback!
It is great to hear that you received fantastic help with troubleshooting your new electric scooter, and that the new battery/part/etc arrived in the mail just a few days later. We are glad to hear that everything is in order now!
Our goal is always to provide fast and efficient assistance, and it is inspiring to receive confirmation that we have succeeded in resolving your issues. If you have any further questions or need assistance in the future, we are always here to help.
Thank you again for choosing us, and we look forward to serving you again.
The Ewheels customer service is one of…
The Ewheels customer service is one of the best. Eventhough they reply a day after you send them a message but vey helpful to the customer. I appreciate them a lot. Ther nothing I could ask for.
28 May 2026
Unprompted review
Reply from E-Wheels Norge AS
Hi there,
Thank you for your review! We're very happy to help and so glad that we could deliver you an experience deserving of such praise. If you need anything else, don't hesitate to let us know! 🙂
The service was efficient and quick
The service was efficient and quick. Service personnel were able and trained in dealing with client.
11 May 2026
Unprompted review
Reply from E-Wheels Norge AS
Hi!
Thank you for your kind words!
We’re glad to hear that you experienced efficient and quick service, and that our team met your expectations.
We truly appreciate you taking the time to share your feedback, and we hope to assist you again in the future!
They solved the problem both quickly…
They solved the problem both quickly and with prestige so I'm now a very happy costumer.
6 May 2026
Unprompted review
Reply from E-Wheels Norge AS
Dear Patrick,
Thank you very much for your feedback!
It’s wonderful to hear that you received fantastic help troubleshooting your electric scooter, and that the service carried out helped. We’re very happy to know that everything is working properly now!
Our goal is always to provide fast and effective support, and it’s inspiring to receive confirmation that we succeeded in resolving your issues. If you have any further questions or need assistance in the future, we are always here to help.
Thank you again for choosing us, and we look forward to serving you again.
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