DxO Reviews 

1,267
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 661 reviews, reviewers overwhelmingly had a great experience with this company. Users frequently mention that the photo editing applications are intuitive, extremely powerful, and deliver exceptional results for noise reduction and general image enhancement. Many individuals also state that the technical support team is exceptionally prompt, friendly, and helpful when addressing various account or software questions. However, some customers also noted frustrations regarding steep learning curves, less accurate masking tools, and rigid automated support responses during troubleshooting. A few reviewers additionally experienced compatibility hurdles with specific computer hardware or desired more seamless integration options with other platforms.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, noting that the software is intuitive, easy to... See more

Quality

Reviewers highlight positive aspects of quality, noting that the software delivers remarkable results with... See more

Customer service

Customers consistently note positive experiences with customer service, praising the responsive, helpful, and... See more

Response time

Clients share positive opinions on response time, noting that reviewers experience prompt support and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

DXO Pl 8 remains my favorite photo software. It is clear, intuitive and easy to use. Results can be perfect at times. Customer support is now more responsive and timely. I wish there were more detaile... See more

Company replied

Rated 5 out of 5 stars

There is a bit of a learning curve but high ISO images are rendered very well and are better than just usable. Still enjoying the learning especially with masking but I highly recommend so long as you... See more

Company replied

Rated 4 out of 5 stars

I bought this after reading a review by Mark Denny. I have used the program about 2 dozen times. There is a reasonable learning curve. Results on dark photos are superior to denoise in LRC only. Up... See more

Company replied

Rated 4 out of 5 stars

The Nik Collection 9 is a fantastic toolkit for all types of photographers. Kudos specially for the Silver Efex once I shoot mostly in B&W. The updates are reliable. Once you get familar with your wor... See more

Company replied


Company details

  1. Software Company
  2. also in
  3. Software Vendor

Written by the company

For over 20 years, DxO has been at the forefront of innovation in photographic software. We are the creators of DxO PhotoLab, widely regarded as the best RAW development software for passionate photographers. We revived the legendary Nik Collection, originally from Google, and developed essential tools like DxO PureRAW, DxO FilmPack, and DxO ViewPoint, all trusted by the most demanding photographers. Developing groundbreaking software is at the heart of what we do.


Contact info

  • 3 Rue nationale, 92100, Boulogne-Billancourt, France

  • dxo.com

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(1,267)

996 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Excellent Software

Excellent Software. The last version 6.5 had some Problems, but 6.6 work fine.

19 August 2026
DxO logo

Reply from DxO

Hello Andreas,

Thank you for your feedback!
We’re glad the latest update resolved the issues you experienced and that everything is now working smoothly.

The DxO Team

Rated 5 out of 5 stars

DxO PhotoLab and Nik Collection - top notch quality

DxO PhotoLab, Nik Collection and FilmPack are absolutely top quality digital photography tools that rival - and surpass - the very best in the business. I’ve been reprocessing my whole digital image catalog dating back to 2004, and the results I obtain are spectacular. I am able to do 99% of all of my digital processing work using only DxO PhotoLab and Nik Collection.

26 August 2026
DxO logo

Reply from DxO

Hello Robert,

We’re thrilled to read your review!
Knowing that DxO PhotoLab and Nik Collection have become such an important part of your workflow—and are giving new life to images dating back to 2004—means a lot to our team.
Thank you for your trust and support!

The DxO Team

Rated 5 out of 5 stars

Easy to say

Easy to say. Remember when your best friend moved away and your thought that the world just came to its end. Then as you meandered down the path you reconnected. That's it: the comfort of old friendships coming through when you were looking at a crossroads. Silver efex muy freind in just that way. THERE FOR ME.

31 August 2026
DxO logo

Reply from DxO

Hello Lester,

What a wonderful way to put it!
We’re delighted that Silver Efex feels like a trusted old friend—familiar, reliable, and there when creativity calls.
Thank you for sharing this with us!

The DxO Team

Rated 5 out of 5 stars

Had an issue with updating to a new…

Had an issue with updating to a new release.
Contacted DXO and sent them a video of the issue at hand and within a few days that issued was resolved with a new update.

20 August 2026
DxO logo

Reply from DxO

Hello Vic,

Thank you for sharing your experience!
We’re so glad our team could help and that the issue was quickly resolved with the new update.
It’s always rewarding to know we could make things easier for you.

The DxO Team

Rated 5 out of 5 stars

I had trouble launching the product

I had trouble launching the product. After numerous attempts I sent in a request. Assistance was quick and after several emails back and forth, problem solved.

23 August 2026
DxO logo

Reply from DxO

Hello Glenys,

Thank you for sharing your experience!
We’re so glad our team could assist you quickly and work with you to get everything up and running again.

The DxO Team

Rated 5 out of 5 stars

Good support

Good support

16 August 2026
DxO logo

Reply from DxO

Hello Jacques,

Thank you so much for your kind words!
We’re really happy to know you had a great experience with our support team.
Your feedback means a lot to us!

The DxO Team

Rated 5 out of 5 stars

Good luck to you!

13 August 2026
DxO logo

Reply from DxO

Hello Andrew,

Thank you so much for your kind wishes!
We truly appreciate your support.
Wishing you all the best and many wonderful moments with your photography!

The DxO Team

Rated 5 out of 5 stars

DxO Are The Tops!

When there was a problem in opening DxOPR6 after a routine update became available, Fabrice, Natalie and Riley were so courteous and helpful. They soon corrected the problem and guided me as to how to rectify this. My DxOPR6 is now up-and-running again for which I am very grateful. Thank you so much.

21 August 2026
DxO logo

Reply from DxO

Hello Andrew,

Your kind words truly mean a lot to us!
We’re so happy that Fabrice, Natalie and Riley were able to guide you through the issue and get DxO PureRAW 6 up and running again.
Thank you for your trust, Andrew, and we wish you many happy hours of photography ahead!

The DxO Team

Rated 5 out of 5 stars

There is a slight learning curve

There is a slight learning curve, but I am finding I am using it more and more. Well worth the $

7 August 2026
DxO logo

Reply from DxO

Hello Cynthia,

We’re delighted to hear our software is becoming a bigger part of your workflow and proving well worth the investment.
Thank you for your support!

The DxO Team

Rated 5 out of 5 stars

The response and most importantly the…

The response and most importantly the Fix, occurred within a timely fashion , many thanks

20 August 2026
DxO logo

Reply from DxO

Hello Quidam,

We’re very glad our team could provide a timely response and, most importantly, a solution.
Many thanks for your feedback!

The DxO Team

Rated 4 out of 5 stars

Nice bolt on to LRC

I bought this after reading a review by Mark Denny. I have used the program about 2 dozen times. There is a reasonable learning curve. Results on dark photos are superior to denoise in LRC only. Updates can be problematic but they fix the problem typically in 48 hours. The programmer could do better QC prior to release. Still using program.

20 August 2026
DxO logo

Reply from DxO

Hello TxSnap,

Thank you for sharing your experience.
We’re glad our software is delivering strong results on challenging dark photos.
We also appreciate your feedback regarding updates and quality control — it helps our team continue improving.

The DxO Team

Rated 5 out of 5 stars

There were people to help me get the…

There were people to help me get the most out of PureRAW 6!

13 August 2026
DxO logo

Reply from DxO

Hello Mitch,

We’re delighted our team could help you get the most out of DxO PureRAW 6.
Thank you for sharing your experience!

The DxO Team

Rated 4 out of 5 stars

Superb

DxO has a superb set of tools for all of my photography needs from color to black and white. I have so many tools to help me in editing my photos from start to refined finish.

12 August 2026
DxO logo

Reply from DxO

Hello Billboehm,

We’re thrilled to hear our tools support your photography from the first edit to the final result, in both color and black and white. Thank you for your support!

The DxO Team

Rated 5 out of 5 stars

No muss, no fuss, just a job well done

The software does what it's advertised to do - no fuss, no caveats; it just does its job. When I encountered an issue with an upgrade, the support folks got on it, and within a few days, a new release was available that fixed the problem.
Much better and way more responsive than other software vendors have shown themselves to be.

20 August 2026
DxO logo

Reply from DxO

Hello,

We’re delighted our software delivers exactly what you expect and that our support team responded quickly when an upgrade issue arose.
Thank you for recognizing our team’s responsiveness and dedication!

The DxO Team

Rated 5 out of 5 stars

DXO PureRaw 6

I have been using Pure raw ever since it first came out and in my opinion is a must for anyone developing raw files. The latest version 6 is well worth buying or upgrading from an earlier version

20 August 2026
DxO logo

Reply from DxO

Hello Glen,

We’re thrilled that DxO PureRAW has been part of your workflow since the very beginning.
It’s wonderful to hear that you find DxO PureRAW 6 a worthwhile upgrade.
Thank you for your continued trust and support!

The DxO Team

Rated 4 out of 5 stars

I contacted DxO to ask about major…

I contacted DxO to ask about major technical issue with update installation DxO followed up with a fix that solved the problem

20 August 2026
DxO logo

Reply from DxO

Hello John,

We’re glad our team was able to resolve the installation issue and get you back up and running.
Thank you for sharing your experience!

The DxO Team

Rated 4 out of 5 stars

DXO PureRaw 6 leads the Pack.

I use DXO PureRaw 6 and have used Topaz and Lightroom DeNoise software. I have to say DXO is better than both. The fact that it is not a subscription is a plus. I have had issues with updates and DXO can do better in that department. I have read that Topaz now has a DeNoise software that not only removes noise but also used AI to correct blurring and clarity. It claims photos that usually end up in the trash can be salvaged. With Topaz's costly subscription I never tried it but I would love to see DXO incorporate those features.

20 August 2026
DxO logo

Reply from DxO

Hello Ed,

We truly appreciate your detailed feedback and are delighted that DxO PureRAW 6 stands out for you, especially for its denoising results and non-subscription model.
Thank you also for your comments about updates and your suggestions for further image-recovery capabilities — feedback like yours helps guide our continued innovation.

The DxO Team

Rated 5 out of 5 stars

My go-to photo processing software

My go-to photo processing software. The product and customer service are top notch.

20 August 2026
DxO logo

Reply from DxO

Hello Eric,

We’re thrilled to be your go-to choice for photo processing.
Thank you for your kind words about both our software and customer service!

The DxO Team

Rated 5 out of 5 stars

Great Customer support....

Great Customer support....

I had an issue with part of the DxO software family and had to ask for support and the whole experience exceeded my expectations...

I found them to be attentive, direct to the point and very thorough and my issues resolved quite speedily.

A very customer centric experience :-)

19 August 2026
DxO logo

Reply from DxO

Hello Mark,

Your feedback is a real boost for our team — thank you!
We’re delighted that our support team exceeded your expectations with attentive, thorough, and efficient assistance. Providing a truly customer-focused experience is very important to us.

The DxO Team

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