Didn’t have to contact support but everything felt well handled anyway. The process was simple and clear. Delivery updates were helpful. Nothing confusing happened. Just smooth.
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I dont usually leave reviews but this one felt fair to write. The experience was smooth from start to finish. Everything arrived as expected. Quality is decent. I’d order again.
Company replied
Took a little time to arrive but is good bed and CT likes it. However I asked for a brown one which looked not dark but beige colour but I got pink which is the color I would not have chosen but it's... See more
Company replied
I don’t usually leave reviews but yeah this was a good experience. Everything arrived on time and looked as expected. Quality is decent. Nothing to complain about. I’d order again.
Company replied
Company details
Written by the company
Bij ons vind je alles voor jouw geliefde honden en katten, van hoogwaardige accessoires tot speelgoed en verzorgingsproducten. Onze missie is om jouw viervoeter het allerbeste te geven, met liefde en zorg geselecteerd.
Contact info
Kanaaldijk-Noord 111, 5642 JA, Eindhoven, Netherlands
- Info@dukescoop.com
- dukeandscoop.com
2.9
Average
942 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 48 hours
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SCAM!!!
SCAM!!!! Don’t buy there! Reported to the police. The company doesn’t exist, has no KVK! Never received the products, no contact only about “we are busy we’ll get back to you in 48h”. Disgusting FRAUD !!!
13 April 2026
Unprompted review
Reply from Dukeandscoop
We are truly sorry that you feel this way and for the extreme frustration that led to this situation. We want to assure you that we are a legitimate business and it is never our intention to cause such distress. Please provide your order details here; we will investigate the issue immediately and we can solve this easily once we have your information.
Order ref 342517927
Order ref 342517927
Order not despatched and ignoring my cancellation and refund request. DO NOT USE THIS COMPANY
17 April 2026
Unprompted review
Reply from Dukeandscoop
We are truly sorry for the frustration and the delay with your order. Please be assured that we do not ignore any messages; we strive to address every inquiry as quickly as possible. Thank you for providing your order reference (#342517927). We are checking this issue immediately to locate your cancellation request and ensure that your refund is processed without further delay.
I do not recommend using this company…
I do not recommend using this company at all. It states on the website that they do next business day dispatch- I put an order through on the 29th of March, it wasnt dispatched until the 14th of April. Its now the 20th of April and I do not have what I ordered yet, so cannot comment of the actual item. Customer service is absolutely useless, taking approx a week to reply to each email and the responses are clearly something they just copy and paste. I do not know how this company is in business. Obviously- I will not be using again!
20 April 2026
Unprompted review
Reply from Dukeandscoop
We are truly sorry for the significant delay and the frustration this has caused. We understand that our promise of next-day dispatch was not met in your case, and for that, we apologize. While unusual issues can sometimes arise that cause orders to be delayed, we know this is not the excuse you want to hear. We want to investigate exactly what went wrong with your order and make sure it is solved to your satisfaction. Please provide your order details here, as already requested via Trustpilot; we will check our records immediately and make sure this is resolved.
DON'T buy from here if your in the UK.
Have waited TWO MONTHS for my product and still hasn't arrived. You can't call them as they have no number. The support have been ignoring my emails asking for a refund.
20 April 2026
Unprompted review
Reply from Dukeandscoop
We are truly sorry for the two-month wait and the frustration you’ve experienced. Please be assured that we make every effort to reply to all emails and resolve every issue. If you haven't heard back from us, there may be a technical issue preventing our messages from reaching you or vice versa. We want to fix this for you immediately. Please provide your order details here; we will check our records right away and make sure this is solved for sure.
handled my size mistake easily
ordered the wrong size but they handled it without making it a big deal
17 March 2026
Unprompted review
Just my dogs loved their presents and…
Just my dogs loved their presents and thank you
2 April 2026
Unprompted review
Great customer service
Delivery was a little slow, which is why only 4*, customer service was excellent when I reached out about delivery being slow and I got my product (which works very well, anti bark collar that uses vibration) in a week after reaching out!
2 April 2026
Unprompted review
Beware of this company
Beware of this company! I wish I'd checked Trustpilot before I ordered.
Our cat went missing for 2 days a couple of weeks ago. Due to this we decided to buyer a tracker for each of our 2 cats. I ordered them on this website on 10th April,it clearly states "order before 23:59 for next working day dispatch". I expected to receive notification of dispatch on Monday just gone. By Tuesday nothing so I emailed to chase my order. I received an automated response stating I would receive a response "within 24 hours". It is now Friday 17th and I haven't heard a thing! I chased again on Wednesday and asked for our trackers, which cost £40, be dispatched immediately or for them to refund my money. As of today i've heard nothing!! Really disgusting, non- existent customer service. A total con..I am fuming!
Duke & Scoop,my order number is 342502127. Sort it out please i am very disappointed! I ordered in good faith, to protect our cats. You don't seem to care about animals at all, you just take people's hard earned money.
Update- I contacted my bank and got a refund (from my bank, not these scammers!)
17 April 2026
Unprompted review
Reply from Dukeandscoop
We are truly sorry for the stress and frustration this has caused, especially given the situation with your cats. It is unacceptable that your order was not dispatched as promised and that our 24-hour response guarantee was not met. Please be assured that we care deeply about our customers and their pets. Thank you for providing your order number (#342502127). While we understand you have already sought a refund through your bank, we will still investigate why your emails were missed to ensure this does not happen to others.
SCAMMERS DONT USE
Placed and order. Never received it. Got emails back but items never arrived. Wouldn’t refund me so had to go through the bank to get my money back - months later.
Scammers - don’t use
9 February 2026
Unprompted review
Reply from Dukeandscoop
We are truly sorry for this experience and that you had to go through your bank to resolve this. It is never our intention for a customer to wait months without receiving their order or a direct refund from us. We apologize for the frustration this has caused and for the breakdown in our process. If there is anything else we can do or if you'd like us to look into your case details to ensure our records are corrected, please provide your order details here.
Wrong order arrived & no responses
I placed my order on 10th March, it arrived on 16th April and the wrong colour arrived. I didn’t receive any responses to my several emails enquiring when the tracking information hadn’t updated for weeks, despite website saying it’d be delivered sooner. Order #342307327
16 April 2026
Unprompted review
Reply from Dukeandscoop
We are truly sorry for the long wait and for receiving the wrong color after such a delay. We understand how frustrating it is when tracking doesn't update and your emails go unanswered. Thank you for providing your order number (#342307327); we are checking the issue with our team right now and will make sure it is solved properly, whether that is sending the correct item or providing a full refund.
Money stolen. No refund. No action.
This company has now told me twice they refunded me after never sending anything. Mind you, they never directly reply to anything and send AI emails at like three week intervals. Now they said they’ve escalated my refund problem to another team. I’m basically sure I will never see this money again. So, basically they have just stolen money.
15 April 2026
Unprompted review
Reply from Dukeandscoop
We are truly sorry for the extreme frustration and the time it has taken to address your refund. Please be assured that if your case has been escalated to our specialized team, it is to ensure the transaction is tracked and finalized correctly. We certainly do not intend to withhold your funds. Please provide your order details here; we will check the status of this escalation immediately, verify the refund with our payment provider, and make sure this is resolved once and for all.
6 week shipping time
Didnt receive my order for probably 6 weeks or so. Had to chase them. Took like 2 weeks to respond. Was told it would be dispatched soon. Was not dispatched for atleast another 10 days/2 weeks. Terrible service.
15 April 2026
Unprompted review
Reply from Dukeandscoop
We are truly sorry for the long wait and the repeated delays you’ve experienced over the last six weeks. It is unacceptable that it took two weeks to respond to your inquiry and that the dispatch was delayed further after we spoke. This is not the standard of service we aim for. Please provide your order details here; we will investigate the status immediately and make sure to make it up to you for the frustration caused.
Absolute scam outfit
Absolute scam outfit. Ordered a dog collar, waited many weeks to arrive. When arrived it was too small. When asked for a refund I was offered a larger size at half the price. Said no, and had to pay postage to send back which cost £12.00. One month later received my parcel returned with a sticker saying refused. Now there not answering there emails.
Absolute SCAM outfit. BEWARE
20 January 2026
Unprompted review
Reply from Dukeandscoop
We are truly sorry for the frustrating experience you’ve had with the sizing, the return process, and the lack of communication. It is never our intention for a return to be refused or for our customers to be left without answers. We take this very seriously and want to investigate why your parcel was returned and ensure you are not out of pocket for the shipping costs. Please provide your order details here; we will check our records immediately, address the communication gap, and make sure this is resolved and made right for you.
Quick delivery and dog coat fits my new…
Quick delivery and dog coat fits my new puppy just lovely. Well made and should last her a wee while.
Will come back to buy a bigger size when she needs it.
13 April 2026
Unprompted review
Order not received. No customer service
Order not correct. Tried cancelling via 7 emails and messages on Facebook. I paid £56 for a harness not received nor refunded. Now over a month so will have to claim through my bank. Do not use this company
12 April 2026
Unprompted review
Reply from Dukeandscoop
We are truly sorry for the trouble with your order and the lack of response to your messages. It is never our intention to ignore our customers, especially regarding cancellations and refunds. We want to resolve this for you. Please provide your order details here; we will check our records, process your £56 refund right away, and make sure this is settled to your satisfaction.
Nice quality leather lead
The actual product - a leather lead - is very nice.
The delivery is so delayed though. I think it came from the EU and was snagged in all the red tape and customs stuff inserted since brexit. A pity because the leather is good quality and the lead is well made.
7 April 2026
Unprompted review
Reply from Dukeandscoop
Thank you for your feedback! We are so glad to hear that you find the leather lead to be high quality and well-made. However, we sincerely apologize for the delivery delays. Navigating the post-Brexit customs requirements can occasionally cause unexpected hold-ups, and we are working hard to streamline this process for our UK customers. We appreciate your patience and are happy that you are pleased with the actual product!
This is a fraudulent company
This is a fraudulent company. They are dropshippers sending out trash from Temu and taking weeks to months to send it, all the while sending fake emails to say the order is being processed and has shipped, when it hasn’t. Then when you want to return items, you can’t. They refuse to give you returns information and refuse refunds. They are being reported to trading standards and I strongly recommend anyone who has used this repugnant company, to report them too. Absolute scam business with fraudulent claims on their website and with zero intention of maintaining proper standards of trade and consumer rights. I will take this all the way. DO NOT USE THEM.
11 April 2026
Unprompted review
Reply from Dukeandscoop
We are truly sorry for the extreme frustration and the negative impression you have of our company. We want to assure you that we take consumer rights and trade standards very seriously, and it is never our intention to withhold return information or refuse refunds for valid claims.
We would like the opportunity to address your specific case and investigate why you haven't received the return instructions or the refund you requested. Please provide your order details here, as requested via Trustpilot; we will contact you directly to ensure your issue is resolved and your consumer rights are fully respected.
The Wrong Size
I ordered wrong size and explained to Duke and Scoot and they were so kind and patient with me.Will definitely deal with them again.Thank you .
Jen and Barney.x
8 April 2026
Unprompted review
Very poor service as no communication
Very poor service as no communication, still no product after 2 weeks wait. Scam!!!
28 March 2026
Unprompted review
Reply from Dukeandscoop
We are truly sorry for the lack of communication and the delay you've experienced. We assure you that we are not a scam; we take every order seriously and aim to deliver as quickly as possible. Sometimes issues occur during transit, but we always resolve them. Please provide the order details we have requested via Trustpilot; we will investigate the status of your package immediately and ensure this is solved for you.
Placed a order of nearly 160.00 worth…
Placed a order of nearly 160.00 worth of products have emailed numerous times and haven’t got a response order not even been shipped and it was ordered 2 weeks ago unless the company contact me I will have no choice to dispute the transaction as goods not received
28 March 2026
Unprompted review
Reply from Dukeandscoop
We are truly sorry for the lack of communication and the delay with your order. We prioritize every customer inquiry, and we apologize that your emails have not yet received a response. We want to prevent a dispute and resolve this immediately for you. Please provide the order details we have requested via Trustpilot; we will check the status of your shipment right away and ensure we provide a proper solution to make this right.
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