Dukeandscoop Reviews 

I’ve ordered twice now and both times were consistent. That’s usually what makes me trust a store. Nothing felt random or risky. Everything just worked. I’ll stick with it.

I don’t usually leave reviews but this was a smooth experience. No issues at all.

Dog bed I ordered actually holds up well. Doesn’t flatten like cheaper ones. My dog uses it regularly. That’s enough proof for me. Good purchase.

I ordered the wrong size and was already preparing for a headache. But they just fixed it? Like super quick. Didn’t ask me 50 questions or anything. Replacement came pretty fast too. That was nice.

I just wished I had read the reviews on trustpilot before I made my purchase, it took over 3 weeks to receive my order. The quality of the memory foam pads I purchased for my dog are very poor and absolutely not worth the money I paid for them ( made very badly in china) I feel completely ripped off by this company and will never order from them again, my advise to anyone reading this….. look elsewhere or keep hold of you money. PLEASE AVOID!!! My order Number was 342460427

If I could give no stars I would.
Ordered a collar for my new puppy 5 weeks ago.Still not arrived and no communication.
Don’t waste your time ordering from this company.
I asked for my money back and no reply

I usually don’t trust online pet stores much but this one surprised me. The prices are decent and the quality didn’t feel cheap at all. I’ll probably order again.

Ordered ten days ago and not even shipped and no customer service help. Guessing it’s a drop shipping site

I ordered a couple things late night and forgot about it. When it arrived I was actually impressed. Quality felt way better than i expected and everything fit perfectly into my routine.

The worst company I have ever ever used in my life
So am searching for something to help my poor dog with his split ears I come across these I order 3 and a ball too
Takes a month to arrive and what do I get 4 men’s t shirts and a bent broken ball then to make matters worse they have taken my payment and made it reoccurring so monthly!!
DO NOT USE THIS COMPANY COMPLETE SCAM!!!! BUYERS BEWARE

Prices are actually decent compared to other sites. I checked a few before buying. For what you get, it feels fair. Not overpriced at all. I’d say worth it.

Quality is decent for the price. Not high end but not bad either. Feels fair. Works for everyday use. No issues so far.

The site is simple which I like. I dont want to think too much when ordering stuff. Found what i needed in like 2 minutes. Checkout didn’t try to upsell me random things either. Just felt chill.

My cat usually ignores everything I buy her but not this time. She actually uses it every day which surprised me. The material feels soft and safe. It still looks new. That’s enough for me.

I ordered a collar 10 days ago. Estimated delivery 3-5 days. So 4 days ago (with no dispatch information) I contacted them to ask when the product would be dispatched. I have since received 2 emails from them with no information at all about whether the product will be dispatched. I wonder if I will ever see this collar
Happily today (12 days after ordering) I am told it was dispatched this morning….

Would not recommend ordering from this company. Placed an order in mid February and hadn’t received anything for a few weeks. Tried emailing them several times regarding the order as unable to track, but they aren’t forthcoming in replying. Eventually said that item was delivered mid March except I hadn’t received anything. Again tried contacting them explaining that my items had not been delivered as stated. They said they would look into things, but 2 months since placing the order and a month since their last response, nothing has been delivered and no refund given. I would strongly avoid this company and it seems that my experience is not an isolated one.

I like that they keep things straightforward. No complicated steps or confusing setup. The website is easy and delivery is reliable. Nothing extra. Just works.

The website is clean and easy to use. Didn’t waste time figuring things out.

UPDATE 5TH May...
So I finally received something in the post today... and guess what... 2 of the items were damaged and the 2 main items were not delivered at all... the 2 dog beds worth approx €180 have not been delivered. Am I surprised after the debacle that I have been dealing with since ordering from Duke & Snoop?? No... D&S did give me a 20% refund on my order... which was a help... this was prior to receiving my incomplete order this morning. But now... I still do not have the dog beds which I ordered on the 17th March.
PLEASE TAKE MY ADVICE. DO NOT ORDER FROM THIS COMPANY if like me you are expecting a good experience... speedy delivery, prompt actions from customer services... because I received none of these... so so frustrated 😠 😡 👿

I ordered a number of items from Duke & Scoop on the 17th of March. Not only have I not received these items, but I was contacted to say they were damaged during transit and no longer available, to which D&S assured me a replacement would be shipped immediately. That was on the 1st of April... aptly named April Fools Day... but the joke is on me! I still have not heard anything back and have tried via Email/Phone/Facebook to get in contact with this company, to no avail. Like others who have rated D&S, I can not even get to speak to someone to get a refund. The order was approx €200, so not a small order.
I never leave negative reviews, as I feel it might only be a once off, but in this case, I don't believe so, and I am hoping that once they see this review, that they will reach out to me and explain what is going on, and what is the reason behind the appalling lack of customer service, and response time. Please, Duke and Scoop, please get in contact with me so that we can resolve this issue.

SCAM!!!! Don’t buy there! Reported to the police. The company doesn’t exist, has no KVK! Never received the products, no contact only about “we are busy we’ll get back to you in 48h”. Disgusting FRAUD !!!