Marcherelle Reviews 4

Avoid at all costs! No customer service when phoning or emailing to cancel order.
So I am unable to get my £26.99 back.

I ordered a Marcherelle GPS Tracker and was sent a basic Bluetooth device which was in a plain box with the name of a completely different company printed on the side. Absurdly, they insisted that this was my fault and that, when returning something I hadn't ordered, I was liable for the postage costs.

It then transpired that the item had to be returned to an individual in China, with the result that the postage costs would wipe out most of the refund. The company's website gives a contact address in London and doesn't refer to any link with China.

The website trumpets their 30 day guarantee. 'Try it risk free or get your money back' it says. Like everything else associated with this company this isn't what it seems.

Sadly I had placed the order before seeing a review detailing a very similar experience.

Ordered a ‘winter coat’ when it arrived it was very thin and poor quality . Was meant to be a size XL but was more a small/medium . When asking for return details I was advised that the item had to be returned to China ! There is nothing on Marcherelle site to even give a hint that items were coming from China ! The company address is given as London , and apparently the London address does not accept returns ! Had I known this previously I would never have made this purchase . The item cost £80 and to ship it to China costs £40 ! This has to be paid for by the purchaser as they state the item was not defective .. the item was very poor sizing and of poor quality . This has left me badly out of pocket and it’s too expensive to return the item . BUYERS BEWARE of this companies policies .