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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting the durability and effectiveness of items like massagers and weighing scales. Many appreciate the excellent value for money, finding the products to be worth the investment. The user experience is frequently described as positive, with products being easy to use and providing accurate results. However, some customers also noted issues with the delivery service, mentioning delays, lack of updates, and even receiving damaged or faulty products. A few other people also felt that the customer service was unhelpful when trying to resolve these issues, particularly regarding replacements for defective items.

What people talk about most

Product

People report positive experiences with product quality and functionality. Many reviewers praise the solid... See more

Quality

Customers had positive experiences with quality, praising the solid build, durability, and effectiveness of... See more

User experience

Clients share positive opinions on user experience. Many reviewers found products easy to use, convenient,... See more

Delivery service

Users describe ambiguous interactions with delivery services. While some customers experienced timely... See more

Value for money

Customers consistently note positive experiences with value for money. Many reviewers state that the products... See more

Based on these reviews

Rated 5 out of 5 stars

It's worth money. Quality oriented. I loved it's heavy duty machine, it's charging capacity and then the run time. Absolutely loving it. It has become an essential part of our life. We sleep after s... See more

Rated 5 out of 5 stars

“I never knew relaxation could fit in my hand until I tried the Dr Trust 1047 Massager. After long work hours and endless screen time, my shoulders and back used to feel like stone. This device became... See more

Rated 5 out of 5 stars

The Dr.Trust Massager 1094 has truly exceeded my expectations. It offers powerful relief for sore muscles with a sleek design and user-friendly controls. The battery lasts impressively long, and the m... See more

Rated 5 out of 5 stars

At first the cushion did not seem to make much of a difference as it takes some time to adjust itself as per the user's physique and posture. However once settled the memory foam felt like it enhanced... See more


Company details

  1. Health and Beauty Shop

Written by the company

We offer an exhaustive range of products specialised in home-based, non-invasive digital diagnosis & prevention of lifestyle diseases. Our wide range of products are spread across categories like respiratory wellbeing, physiotherapy, cardiac health monitoring, diabetes detection, mother & childcare and more. All our products are designed and manufactured to meet global standards of performance and compliance. Our brands offer wide range – from entry-level models to high-end products that meet the needs of different types of customers. In 2021, Nureca, with its D2C brands Dr Trust, Dr Physio and Trumom, became the first such company to be listed on the stock markets in India


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

540 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

No support after sales

I have previously purchased two heating pads without encountering any issues. However, on this recent occasion, I bought an additional heat pad—model 387—and it was faulty upon arrival. I submitted a complaint via email since there was no response from the WhatsApp contact number provided. In summary, if the product functions correctly, there are no problems with the purchase. However, when it comes to after-sales support, they tend to dismiss complaints by stating that the product operates as designed and that customers should review the terms and conditions. Notably, there appears to be no clear return, replacement, or refund policy in place. I would suggest purchasing such a product from a local pharmacy instead of from an online or many-making company. They are simply covering Rohit Sharma’s advertising costs from us.

10 March 2026
Unprompted review
Rated 1 out of 5 stars

Very bad experience i ordered one…

Very bad experience i ordered one product from company website on COD. And waited almost 7 days for the product but there was no response from product team such as (order shipped, rejected) than i called to the customer executive and she told me that your order will not be delivered because of COD, its seems very unfair for me #nureca #drtrust because of #no update/no notification

13 March 2026
Unprompted review
Rated 5 out of 5 stars

I recently purchased two products from…

I recently purchased two products from the Dr Trust official website:

• Dr Trust USA Legend Smart Body Fat Analyzer & BMI Weight Machine 526
• Dr Trust USA Digital Stainless Steel Kitchen Weighing Scale 529

Body Weight Machine 526:
I haven’t used it extensively yet, but the first impression is very good. The build quality feels solid and the glass on top is thick and sturdy. The scale claims to handle up to 180 kg, and at my weight (97 kg) it shows the exact weight consistently. It looks reliable, but I will be able to share a more detailed review after using it for a few months.

Kitchen Weighing Scale 529:
This scale is surprisingly very lightweight. Initially, I thought such a light device might not be durable or accurate. However, after using it, it seems to work perfectly fine. It’s easy to carry and convenient to use. You can place dry fruits or other items directly on the surface to measure weight, or place a bowl on it and reset the weight to zero (tare function) to measure food items accurately. So far, the readings seem correct.

Buying Experience:
I purchased both products directly from the Dr Trust official website. The buying experience was smooth and the prices were actually better than Amazon or Flipkart, where the same products were listed at higher prices.

Overall, my initial experience with both products is positive. I’ll be able to give a more long-term review after a few months of use.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Quality and Trust

It's worth money. Quality oriented. I loved it's heavy duty machine, it's charging capacity and then the run time. Absolutely loving it. It has become an essential part of our life. We sleep after spending almost 45 minutes every night.
A special mention - after ordering Dr. Trust kept a regular contact with us before delivery being made and even after that.
Thank you 😊

10 March 2026
Unprompted review
Rated 5 out of 5 stars

It's a great and fabulous machine

It's a great and fabulous machine. Dr. Trust is american company so the trust factor works more here. The machine is easy to use as the elder person can use it easily anywhere and anytime.

23 February 2026
Unprompted review
Rated 1 out of 5 stars

Do not expect any after-sales service…

Do not expect any after-sales service support from Dr. Trust. Their service quality is extremely poor. Even basic patient materials are not provided on time. After raising a complaint, there is no proper response from their side. You are only made to wait endlessly, with no real solution.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Quality product exceeded my expectations

I basically ordered Forehead or infra-read Thermometer for my toddler and I was curious on its accuracy, so checked the temperature from both Dr Trust and mercury based one ,and both the results were very close. Please note that, while doing this test, my toddler were having fever. Im very happy that, I bought right product, when I was in need. Thanks Dr Trust team for their research and coming up with quality product. I'm sharing unbiased / my experience

16 February 2026
Unprompted review
Rated 5 out of 5 stars

I just bought this and found the body…

I just bought this and found the body pillow portion to be quite a task to move round. Last night was my first night and I ended up utilizing just the wedge portion with a regular pillow between my knees and a foam pillow over the open portion. It gave me some relief but for the money I spent on it, I want to make it work as designed.

18 February 2026
Unprompted review
Rated 3 out of 5 stars

Toole is not good

What you have produced is good, but it would have been better if the tools used were a little softer. Your hard tools are causing pain in the bone.

17 February 2026
Unprompted review
Rated 1 out of 5 stars

Nil Warranty replacement execution with no action

I bought a Dr. Physio USA1046 MONARCH Leg etc massager - OR00109 for Rs. 8,999 on 10 Jun 2025, invoice & order no. 259403. It stopped working on 15/1/26 in the warranty & replacement period. Complaint was registered on 16/1/26 with track no. 917428105359.on WhatsApp. Followups on 21/1, 23/1, 27/1, 6/2, 7/2, 14/2. I am told to courier machine back to Chandigarh address. Really? This is how a leading company works. No person to talk with. All automated frustration. Pathetic. Don't ever buy from them. I have a useless machine sitting at home!
Punam Singh, Delhi.

16 January 2026
Unprompted review

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