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Dr Trust Reviews 

578
•
TrustScore 4 out of 5

4.0

Health and Beauty Shop
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Review summary

Created with AI, based on recent reviews

Considering 163 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional overall quality and high effectiveness of the purchased items, mentioning that they are extremely user-friendly and provide wonderful physical relief. Reviewers also enthusiastically appreciate the solid build and clear design, stating that everyday health monitoring and deep muscle relaxation are wonderfully simple. However, some customers also noted very frustrating issues with unexpected delivery delays, late shipments, and missing package items. A few other people also felt that customer support was completely unresponsive, unhelpful, or painfully slow when dealing with various product complaints and replacement requests.

What people talk about most

Product

Users describe positive interactions with product, highlighting effective pain relief, sturdy build quality,... See more

Quality

Consumers find quality to be positive, highlighting durable materials, solid build, and reliable performance... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the products are effective, easy... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many consumers reporting severe delays, lack of... See more

Customer service

People report negative experiences with customer service, noting that representatives are unhelpful,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Products are good and cost effective backed up by warranty Technical support call should follow all purchases to resolve any issues For example Dr Physio stimulator has no polarity of electr... See more

Rated 4 out of 5 stars

The sphygmomanometer comes with a stethoscope which makes it a lot easier. The whole set is portable and gives ig accurate results. Since it comes with a bag and is comparatively small than the mer... See more

Rated 5 out of 5 stars

I recently purchased the Dr Physio 1021 (Dr Trust brand) for my chronic lower back pain, and it has been a game-changer for my daily routine. What I Loved: Effective Pain Relief: The vibrati... See more

Rated 5 out of 5 stars

At first the cushion did not seem to make much of a difference as it takes some time to adjust itself as per the user's physique and posture. However once settled the memory foam felt like it enhanced... See more

Company details

  1. Health and Beauty Shop

Written by the company

We offer an exhaustive range of products specialised in home-based, non-invasive digital diagnosis & prevention of lifestyle diseases. Our wide range of products are spread across categories like respiratory wellbeing, physiotherapy, cardiac health monitoring, diabetes detection, mother & childcare and more. All our products are designed and manufactured to meet global standards of performance and compliance. Our brands offer wide range – from entry-level models to high-end products that meet the needs of different types of customers. In 2021, Nureca, with its D2C brands Dr Trust, Dr Physio and Trumom, became the first such company to be listed on the stock markets in India

Contact info

4.0

Great

TrustScore 4 out of 5

578 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.0

All reviews

(578)

163 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

very bad experience at the time of…

very bad experience at the time of warranty support. they are not able to repair or replace or fix the issue; they just want you to chat to their whatsapp number and then they said your area is not serviceable. then they said we can not say when i you miss shipping partner call then you pickup will be cancelled...after 1 month of long chase still my problem is not fixed

31 January 2026
Unprompted review
Rated 1 out of 5 stars

Don't use the product of Dr Trust..

If someone orders something from you and it arrives faulty, it will take 1 month to replace it, so reduce the amount.And they made things keeping in mind the climate and temperature of India.The heating pad that generates heat only feels like it is simply generating very low heat.

Even though I got my faulty product replaced, I still received the same defective piece.
And now when I complained, they said that there is no Jesus in our product, if you find any problem, you should courier the product to the service center.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Massager gun

Using the Dr. Trust Gun Massager for the last 1 week and it’s been really effective. It helps reduce muscle pain and stiffness, especially after long work hours. Easy to use, good vibration levels, and solid build quality. Totally worth the price.

3 February 2026
Unprompted review
Rated 3 out of 5 stars

AVERAGE

LIKE, BUT THERE IS SOME CONDITION WHICH IS NOT SUITABLE TO CUSTOMER LIKE THE WARRANTY FORM HAS ONE CONDITION THAT IF YOU NOT FULFILL THE FORM THE WARRANTY IS NOT COVERED. BUT LAW SAYS THAT WARRNETY IS ABSOLUTLEY COVERED AFTER THE PRODUCTS DELIVERED TO THE CUSTOMER.

28 January 2026
Unprompted review
Rated 4 out of 5 stars

Products good and cost effective…

Products are good and cost effective backed up by warranty

Technical support call should follow all purchases to resolve any issues For example Dr Physio stimulator has no polarity of electrodes which needs discussion with technical support personal

In warranty service no and steps to avail be mentioned clearly

Loyalty discounts be offered
Dr Shashank Jain
9312403074

21 January 2026
Unprompted review

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