Thank you so much to Dr Ghada Saad Shakir for her consultation and prescription for my chest infection. My husband quickly collected it from our local Pharmacy whom she had notified immediately. It wa... See more
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The initial questions were thorough. Dr was caring and knowledgible and very observant. Dr Anwan was very holistic and offered great follow up advice. No delays in prescription going to my preferred... See more
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Overall, I had a wonderful experience. When I developed a painful sore throat on a Sunday morning and knew my own doctor was unavailable, I searched online and found Dr Online. The process was simple... See more
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I had a consultation with Dr. Sundus Amin and was really happy with the experience. She was very straightforward, listened to my concerns, and prescribed medication that was right for me. I had b... See more
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Company details
- Home Health Care Service
- also in
- Child Health Care Center
- Doctor
- Mental Health Service
- Women's Health Clinic
About Dr.Online - Ireland
Written by the company
Dr.Online was born in 2020 with the mission of bringing individuals and healthcare professionals closer together. Through our platform, we have carried out thousands of online consultations, in a simple and secure way, eliminating barriers of time and distance.
Whether you need urgent or specialty medical advice, mental health support, a medical certificate, prescription renewal, or travel consultation, we have the solution. Our network of healthcare professionals covers different fields and specialties to meet your needs.
We pride ourselves on providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is fluid, reliable, and effective.
Dr.Online is not about the future of Medicine. It's about the present!
Whether you need urgent or specialty medical advice, mental health support, a medical certificate, prescription renewal, or travel consultation, we have the solution. Our network of healthcare professionals covers different fields and specialties to meet your needs.
We pride ourselves on providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is fluid, reliable, and effective.
Dr.Online is not about the future of Medicine. It's about the present!
Written by the company
- Comfort and Versatility of Online Consultations
- Talk immediately with clinicians from various specialties, from the comfort of your home, through any computer, tablet or smartphone.
- The Best Doctors
- From general medicine to psychiatry, the healthcare professionals at Dr. Online are committed to the qualities that make you feel safe and supported.
- A Global Community
- Dr. Online is available in various countries and languages with community standards that help promote safety and a sense of belonging for everyone.
- Assistance in Multiple Languages
- Our global support is available with a dedicated team ready to help, regardless of your location or time zone.
Quick, Simple and Secure Scheduling
Consultations with Certified Doctors
We take pride in providing excellent service and prioritizing the privacy and confidentiality of our patients.
We work daily to ensure that every interaction on our platform is smooth, reliable, and effective.
Contact info
Ireland
- info@dronline.ie
- dronline.ie
4.3
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is an excellent service
This is an excellent service. Really efficient and convenient. Will definitely use it again and highly recommend!
12 September 2026
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you so much for your wonderful feedback! We’re delighted to hear that you found our service efficient and convenient. We truly appreciate your recommendation and look forward to assisting you again in the future!
Best Regards,
Dr.Online Ireland
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your feedback, and we are sorry for any confusion regarding your appointment.
After reviewing your case, we can confirm that the doctor attempted to contact you for your scheduled appointment yesterday, but you were unable to attend the call. The doctor then made another attempt to contact you today.
We apologise for any inconvenience caused and hope that you were able to connect with the doctor successfully.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
I’ve been dealing with them along time…
I’ve been dealing with them along time there services are better than normal they will go out of there way to help and children check any my reviews I’m legit in what I say and stand by
11 September 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your wonderful feedback and for your continued trust in our service.
We are delighted to hear that you have been using Dr.Online for some time and that you feel our team consistently goes the extra mile to help. We truly appreciate your kind words and your recommendation.
Thank you for taking the time to share your experience and for choosing Dr.Online.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Excellent thank you
10 September 2026
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your kind feedback.
We are delighted to hear that you had an excellent experience with our service. We truly appreciate you taking the time to share your feedback and thank you for choosing Dr.Online.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Had an appointment for 8.30am and…
Had an appointment for 8.30am and received a phone call at 8.20am. Had a chest infection so very straight forward. Don't think I would use it for a child or the elderly. Only €45. Your own gp is €70.
10 September 2026
Reply from Dr.Online - Ireland
Dear Audrey,
Thank you very much for sharing your experience.
We are pleased to hear that the consultation was straightforward and that you were contacted promptly, even before your scheduled appointment time. We are also glad that you found the service a convenient and affordable option.
We truly appreciate your feedback and your thoughts on using the service for different age groups, as this is valuable to us.
Kind regards,
Paulina Souto
Customer Service Representative
Reply from Dr.Online - Ireland
Dear Annette,
Thank you very much for your kind feedback.
We are delighted to hear that you had an excellent experience with our service. Your positive feedback means a lot to our team and motivates us to continue providing the best possible service.
We truly appreciate your trust and support.
Kind regards,
Paulina Souto
Customer Service Representative
Reply from Dr.Online - Ireland
Thank you very much for your kind feedback.
We are delighted to hear that you found our team friendly and helpful. Providing supportive and welcoming assistance to our patients is always a priority for us.
We truly appreciate your kind words and trust in our service.
Kind regards,
Paulina Souto
Customer Service Representative
Reply from Dr.Online - Ireland
Dear Adele,
Thank you very much for your feedback.
We are delighted to hear that you felt listened to by the doctor and that you found it easy to get an appointment. Providing attentive care and a simple booking experience is always important to us.
We truly appreciate your kind words and trust in our service.
Kind regards,
Paulina Souto
Customer Service Representative
So much for modern medical care…
After an initial scheduling issue online, the consult call was made to another number rather than the one that was intended. However, at the time of my appointment, I did click on “here” link under alternate connection method in the appointment confirmation email that directed me to the zoom meet platform and that I was being connected to the dr I had an appointment with. I waited for 30 minutes for the dr to connect but the dr never did. I submitted an email to DrOnline support page with no response. I tried connecting again to the dr with no response. I understand I made the initial error, but, after making an effort to still make a connection to keep my appointment, no initial effort was made from them or the dr on that front, and, subsequently, no effort was made to respond to further efforts to communicate after the fact.
7 September 2026
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your feedback, and we are sorry to hear about your experience.
We sincerely apologise that the service you received did not meet the level of service we aim to provide. We understand your frustration, particularly as you made an effort to connect through the alternative Zoom link and waited for the doctor to join.
One of our Customer Service agents will get in touch with you directly so that we can look into what happened and work towards resolving this matter for you.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Super efficient and friendly service
Super efficient and friendly service.
Dr. Hira Naeem resolved my initial request as well as gave extremely helpful recommendations for future. Way more convenient than standard (in person) GP services in clinic. I strongly recommend Dr. Online Ireland, as they looked after me and my family members on numerous occasions
8 September 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Anna,
Thank you very much for your kind feedback.
We are delighted to hear that Dr. Hira Naeem was able to resolve your initial request and provide helpful recommendations for the future. It is also wonderful to know that you found our service more convenient than traditional in-person GP appointments.
We truly appreciate your continued trust in Dr. Online Ireland and are grateful that you have chosen our service for yourself and your family on several occasions. Your recommendation means a great deal to our team.
Kind regards,
Paulina Souto
Customer Service Representative
Reply from Dr.Online - Ireland
Dear Esther,
Thank you very much for your kind feedback.
We are delighted to hear that you found the instructions clear and helpful, and that you appreciated the friendly manner of our service. Providing clear and supportive assistance is always a priority for our team.
We truly appreciate your kind words and trust in our service.
Kind regards,
Paulina Souto
Customer Service Representative
Reply from Dr.Online - Ireland
Thank you very much for your kind feedback.
We are delighted to hear that you found our service great and helpful. Your positive feedback is truly appreciated by our team.
Thank you for your trust and support.
Kind regards,
Paulina Souto
Customer Service Representative
I booked the appointment for a MRI…
I booked the appointment for a MRI referral, outlined why and what had been done to date in the pre appointment assessment. Dr advised they cant give a referral. In that case the appointment should not have been accepted. Total waste of time and money.
8 September 2026
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your feedback, and we are sorry to hear that you were left with this perception of our service.
We understand your frustration, particularly as you had provided information about your situation in advance and booked the consultation specifically for an MRI referral.
However, the decision to issue an MRI referral is always a clinical decision made by the doctor following an assessment. The doctor must determine whether a referral is clinically appropriate based on the information available and their professional judgement.
We appreciate that this may not have been the outcome you expected, but unfortunately, we cannot guarantee that a specific referral will be issued before the medical assessment has taken place.
We are sorry for the disappointment caused and appreciate you taking the time to share your feedback.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Perfect service
Perfect service. Called on time. Great out of surgery service. Will use again and recommended
7 September 2026
Reply from Dr.Online - Ireland
Dear James,
Thank you very much for your kind feedback.
We are delighted to hear that you were pleased with our service and that the doctor contacted you on time. It is also wonderful to know that you found our out-of-hours service helpful and would recommend us to others.
We truly appreciate your trust and recommendation.
Kind regards,
Paulina Souto
Customer Service Representative
Fast and efficient with real…
Fast and efficient with real professionals
7 September 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Sam,
Thank you very much for your kind feedback.
We are delighted to hear that you found our service fast and efficient, and that you were pleased with the professionalism of our team.
Your positive feedback is greatly appreciated and motivates us to continue providing the best possible service.
Kind regards,
Paulina Souto
Customer Service Representative
Dr online
Excellent service. Was very happy with my consultation. Great attention and advice.
6 September 2026
Reply from Dr.Online - Ireland
Dear Louise,
Thank you very much for your kind feedback.
We are delighted to hear that you had an excellent experience with our service and were very happy with your consultation. It is wonderful to know that you appreciated the care, attention, and advice provided by the doctor.
Your feedback is greatly appreciated by our team.
Kind regards,
Paulina Souto
Customer Service Representative
Very professional and quick
Very professional and quick. Got prescription and sick cert needed. Thank you
6 September 2026
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your kind feedback.
We are delighted to hear that you found our service professional and quick, and that you were able to receive both your prescription and sick certificate as needed.
We truly appreciate you taking the time to share your experience and thank you for choosing Dr.Online.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your feedback, and we are sorry to hear about your experience.
After reviewing your appointment, we can confirm that the doctor did attempt to contact you and sent you the Zoom link for the consultation. When the doctor received your message, she asked our Customer Service team to reschedule the appointment.
The consultation was subsequently rescheduled, completed and finalised.
We apologise for any inconvenience caused and appreciate you taking the time to share your feedback.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
I got an appointment within 40 mins
I got an appointment within 40 mins; doc called at exact time of appt; doc asked lots of questions so I felt I was getting a proper consultation; prescription in pharmacy within 40 mins. Great service.
6 September 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Suzanne,
Thank you for your wonderful feedback.
We are delighted to hear that you were able to get an appointment within 40 minutes, that the doctor called you on time and took the time to ask the right questions, making you feel that you received a thorough consultation. We are also pleased to hear that your prescription was sent to the pharmacy so quickly.
Thank you for choosing Dr.Online and for taking the time to share your experience.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Reply from Dr.Online - Ireland
Thank you for your kind feedback.
We are delighted to hear that you found our service quick, easy and helpful over the phone. We truly appreciate you taking the time to share your experience and thank you for choosing Dr.Online.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
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