Thank you so much to Dr Ghada Saad Shakir for her consultation and prescription for my chest infection. My husband quickly collected it from our local Pharmacy whom she had notified immediately. It wa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The initial questions were thorough. Dr was caring and knowledgible and very observant. Dr Anwan was very holistic and offered great follow up advice. No delays in prescription going to my preferred... See more
Company replied
Overall, I had a wonderful experience. When I developed a painful sore throat on a Sunday morning and knew my own doctor was unavailable, I searched online and found Dr Online. The process was simple... See more
Company replied
I had a consultation with Dr. Sundus Amin and was really happy with the experience. She was very straightforward, listened to my concerns, and prescribed medication that was right for me. I had b... See more
Company replied
Company details
- Home Health Care Service
- also in
- Child Health Care Center
- Doctor
- Mental Health Service
- Women's Health Clinic
About Dr.Online - Ireland
Written by the company
Dr.Online was born in 2020 with the mission of bringing individuals and healthcare professionals closer together. Through our platform, we have carried out thousands of online consultations, in a simple and secure way, eliminating barriers of time and distance.
Whether you need urgent or specialty medical advice, mental health support, a medical certificate, prescription renewal, or travel consultation, we have the solution. Our network of healthcare professionals covers different fields and specialties to meet your needs.
We pride ourselves on providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is fluid, reliable, and effective.
Dr.Online is not about the future of Medicine. It's about the present!
Whether you need urgent or specialty medical advice, mental health support, a medical certificate, prescription renewal, or travel consultation, we have the solution. Our network of healthcare professionals covers different fields and specialties to meet your needs.
We pride ourselves on providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is fluid, reliable, and effective.
Dr.Online is not about the future of Medicine. It's about the present!
Written by the company
- Comfort and Versatility of Online Consultations
- Talk immediately with clinicians from various specialties, from the comfort of your home, through any computer, tablet or smartphone.
- The Best Doctors
- From general medicine to psychiatry, the healthcare professionals at Dr. Online are committed to the qualities that make you feel safe and supported.
- A Global Community
- Dr. Online is available in various countries and languages with community standards that help promote safety and a sense of belonging for everyone.
- Assistance in Multiple Languages
- Our global support is available with a dedicated team ready to help, regardless of your location or time zone.
Quick, Simple and Secure Scheduling
Consultations with Certified Doctors
We take pride in providing excellent service and prioritizing the privacy and confidentiality of our patients.
We work daily to ensure that every interaction on our platform is smooth, reliable, and effective.
Contact info
Ireland
- info@dronline.ie
- dronline.ie
4.3
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am very grateful for the opportunity…
I am very grateful for the opportunity to be able to prescribe these pills, because I take them daily.
23 September 2026
Reply from Dr.Online - Ireland
Thank you for sharing your feedback!
We’re glad to hear that you were able to access the medication you need and that the service was helpful to you. We truly appreciate your kind words and your trust in Dr. Online.
Kind regards,
Paulina Souto
Customer Service Representative
Reply from Dr.Online - Ireland
Thank you for your feedback!
We’re pleased to hear that you found the service efficient and straightforward. We truly appreciate your kind words and are glad you had a smooth experience with Dr. Online.
Kind regards,
Paulina Souto
Customer Service Representative
Great service really helped me
Great service really helped me, got my prescription fairly quickly, missing my sick cert as of now but sure it will come in.
23 September 2026
Reply from Dr.Online - Ireland
Thank you for sharing your feedback!
We’re glad to hear that our service was helpful and that you received your prescription promptly. We hope your sick certificate reaches you shortly as well, and we appreciate your patience and trust in Dr. Online.
Kind regards,
Paulina Souto
Customer Service Representative
I have questions
I was nervous of using this service as I don't like the idea of doctors giving certs or prescriptions without a proper consult. If my own GP could have seen me today, I wouldn't have used the service at all.
The doctor rang me 15 minutes late, but I didn't mind that. She spoke to me for exactly 1.5 minutes before saying she would give me a medical cert. I know I'm properly sick and that I needed the cert for work. But I think that behaviour is leaving the service open to abuse.
Booking was easy. Just a few clicks and the price was reasonable.
Look, honestly, I think the service is good and handy. Especially when GPs are booked up for weeks in advance. I personally just feel uncomfortable with being able to get a cert in under 2 minutes.
23 September 2026
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your detailed feedback, and we are sorry that your experience left you feeling uncomfortable about the consultation.
We understand your concerns regarding the assessment process and appreciate you raising them. Each consultation is assessed individually by the treating doctor, who is solely responsible for making clinical decisions, including whether a medical certificate is appropriate.
We are sorry that your experience did not give you the level of reassurance you were expecting, and we appreciate your positive comments regarding the convenience and accessibility of our service.
Thank you again for sharing your feedback with us.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Dr Anum Sarwar
Dr. Anum Sarwar Was so friendly and compassionate towards me . The phone call was so quick and easy
23 September 2026
Reply from Dr.Online - Ireland
Thank you for sharing your feedback, Emma!
We’re delighted to hear that Dr. Anum Sarwar was friendly and compassionate, and that you found the consultation quick and easy. We truly appreciate your kind words and are glad you had such a positive experience with Dr. Online.
Kind regards,
Paulina Souto
Customer Service Representative
I felt heard
I felt heard. Even though it was an online appointment, it felt like a face to face one.
23 September 2026
Unprompted review
Reply from Dr.Online - Ireland
Thank you for sharing your feedback, Gabrielle!
We’re delighted to hear that you felt heard and that your online consultation felt as personal and attentive as a face-to-face appointment. We truly appreciate your kind words and are glad you had such a positive experience with Dr. Online.
Kind regards,
Paulina Souto
Customer Service Representative
Fantastic service and a genuinely…
Fantastic service and a genuinely caring doctor. She made me feel completely at ease and explained everything clearly. Highly professional and welcoming environment
23 September 2026
Reply from Dr.Online - Ireland
Thank you for your wonderful feedback!
We’re delighted to hear that you felt comfortable and well cared for throughout your consultation. It’s great to know that the doctor explained everything clearly and provided such a professional and welcoming experience.
Kind regards,
Paulina Souto
Customer Service Representative
Saved my vacation!
I really appreciated being able to talk to a Dr. and get the medication I needed while traveling. She was very helpful and efficient and I have been able to continue my trip without disruption. Thanks!
15 September 2026
Reply from Dr.Online - Ireland
Thank you for sharing your experience, Christine!
We’re delighted to hear that you were able to speak with a doctor and access the medication you needed while travelling. We’re especially glad that the consultation was helpful and efficient, allowing you to continue your trip with minimal disruption.
Kind regards,
Paulina Souto
Customer Service Representative
Reply from Dr.Online - Ireland
Thank you for your kind feedback!
We’re glad to hear you had a good experience and found the doctor pleasant and helpful. We truly appreciate your trust in Dr. Online and are happy to know your consultation went well.
Kind regards,
Paulina Souto
Customer Service Representative
I was really ill whenI arrived in…
I was really ill whenI arrived in Ireland. The online process was easy and was able to get medication quickly. I was very impressed with the service
Thank you
17 September 2026
Reply from Dr.Online - Ireland
Thank you for sharing your experience, Sue!
We’re very pleased to hear that you found the online process easy and were able to access the medication you needed quickly. It’s wonderful to know that you were impressed with our service, and we truly appreciate your kind words.
Kind regards,
Paulina Souto
Customer Service Representative
Positive experience with Dr Rana Ahmad
My doctor online experience was fantastic. I spoke with Doctor Rana Ahmad and felt that the consultation was very thorough, insightful and that the appropriate time was taken to very carefully explain the details of my situation to me. I would 100% recommend this doctor and this service.
21 September 2026
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you so much for your wonderful feedback! We’re delighted to hear that you had such a positive experience with Dr. Rana Ahmad and that you found the consultation thorough and helpful. We truly appreciate your kind words and recommendation. We’ll be sure to share your feedback with Dr. Ahmad!
Warm regards,
Rona
Dr.Online Assistant
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your kind feedback! We’re delighted to hear that you had a positive experience with Dr. Hira. We really appreciate you taking the time to leave a review!
Warm regards,
Rona
Dr.Online Assistant
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your feedback! We’re glad to hear everything went smoothly and quickly. We really appreciate you taking the time to leave a review!
Warm regards,
Rona
Dr.Online Assistant
Thank you it was good as a foreign…
Thank you it was good as a foreign visitor to talk to a Doctor and get the issue sorted
21 September 2026
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your kind feedback! We’re glad we could make the process easy and convenient for you during your visit. We’re happy to hear that you were able to speak with a doctor and get your issue sorted. We appreciate you taking the time to leave a review!
Warm regards,
Rona
Dr.Online Assistant
Detailed history taken and I felt listened to
The gp was very thorough with their questions. I felt that she understood how distressing my condition was. The booking process was very simple.
21 September 2026
Unprompted review
Reply from Dr.Online - Ireland
Thank you for sharing your experience, Deirdre!
We’re pleased to hear that you felt listened to and understood during your consultation, and that the GP took the time to be thorough with her questions. We’re also glad you found the booking process simple and straightforward.
Kind regards,
Paulina Souto
Customer Service Representative
Nobody call me and I paid 45 euros for…
Nobody call me and I paid 45 euros for nothing, so how will I get my money back? 089 9410327
21 September 2026
Reply from Dr.Online - Ireland
Thank you for your feedback, and please accept our sincere apologies for the difficulties you experienced.
We understand your frustration and are sorry that your experience did not meet your expectations. One of our Customer Service agents will get in touch with you directly to look into the situation and assist you further.
We apologise again for the inconvenience caused and appreciate your patience while we work to resolve this matter.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
it was timely and efficient the doc was…
it was timely and efficient the doc was very kind and helpful ..
21 September 2026
Reply from Dr.Online - Ireland
Thank you for sharing your feedback!
We’re delighted to hear that you found the service timely and efficient, and that the doctor was kind and helpful throughout your consultation.
We truly appreciate your kind words and are pleased that you had a positive experience with Dr. Online.
Kind regards,
Paulina Souto
Customer Service Representative
I live in very rural area
I live in very rural area, to consult about my health problems online is so easy/help me lot and perception is so quick. Thank you
21 September 2026
Reply from Dr.Online - Ireland
Thank you for sharing your experience, Didin!
We’re delighted to hear that accessing medical care online has made things easier for you, especially while living in a rural area. It’s great to know that you found the process convenient and received a prompt response.
We truly appreciate your kind words and are pleased that Dr. Online could be a helpful option for you.
Kind regards,
Paulina Souto
Customer Service Representative
Doctor Consultation
Doctor Consultation.
Ease of use, convenience and the ability to schedule the consultation.
I would let travel agents know of the program to assist visitors to Ireland.
20 September 2026
Reply from Dr.Online - Ireland
Thank you for sharing your feedback, Gerry!
We’re delighted to hear that you appreciated the ease of use, convenience, and flexibility when scheduling your consultation. It’s wonderful to know that you would recommend Dr. Online to travel agents assisting visitors to Ireland.
We truly appreciate your recommendation and your trust in our service.
Kind regards,
Paulina Souto
Customer Service Representative
It was my first time ever to consult…
It was my first time ever to consult with Dr Online an amazing doctor talk to me , I recommend Dr Online to everyone who needs online consultation. Thank you
21 September 2026
Unprompted review
Reply from Dr.Online - Ireland
Hello Reviewer,
Thank you so much for your kind words and recommendation! We’re delighted to hear that you had a positive experience with Dr. Online, especially for your first consultation. We truly appreciate your trust and support! 😊
Warm regards,
Rona
Dr.Online Assistant
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.