Went to pick up the motorhome from the Perth depot, the motorhome had items missing and was dirty, we had to get someone to clean inside before we could leave, the vehicle dash said it was overdue... See more
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See what reviewers are saying
Had problems with Hertz cancelling our 35 day booking from London as we mixed up our starting date. With such a large & paid for booking thought they would have followed up before cancelling. Spoke ro... See more
Company replied
I love Driveaway Holidays! Always easy to navigate the website, car descriptions are helpful, especially luggage symbols. Like being able to make my reservation online, even 48hours out. After many... See more
Company replied
We used Driveaway Europe leasing twice some years ago to travel around Europe with a Peugeot. The lease, pick-up etc was smooth. Peugeot were great to deal with as a minor side scrape in Belgium was... See more
Company replied
Company details
About DriveAway
Written by the company
DriveAway is Australia's leading expert in domestic and international car hire, European car leasing and motorhome rentals across the globe.
Our Products
Contact info
PO Box 1321, 2060, North Sydney, Australia
- 1300 363 500
- reviews@driveaway.com.au
- driveaway.com.au
4.3
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
hiring a car
Website for DriveAway very easy to navigate and the process streamlined and simple
23 March 2024
Reply from DriveAway
We're delighted you found our website easy to navigate and our process streamlined. Making your experience hassle-free is always our goal. Thank you for sharing your positive feedback!
Kind regards,
Ashleigh
I have been using driveaway holidays…
I have been using driveaway holidays for many years and have always been happy with their service.
25 June 2023
Reply from DriveAway
Thank you for your loyalty and positive feedback!
We're thrilled to hear you've consistently had great experiences with DriveAway. We look forward to continuing to serve you in the future.
Kind regards,
Ashleigh
Easy to book our car
13 January 2024
Reply from DriveAway
Hi Robert,
Thank you for your review & feedback.
Glad to hear that you found our website easy to use.
Look forward to servicing your self-drive request again.
Kind regards,
Ashleigh
Reply from DriveAway
Hi Aldo,
Thank you for your review.
We are happy to hear of your positive experience with DriveAway, and we look forward to servicing your self-drive requests in the future.
Kind regards,
Ashleigh
Reply from DriveAway
Hi Carus,
Great to hear of your positive experience with DriveAway and that you've found our pricing competitive.
Kind regards,
Ashleigh
Was Super Fast and easy
23 December 2023
Reply from DriveAway
Hi there,
Thank you for your review and feedback. Great to hear of your positive experience with DriveAway
Quick and simple
17 December 2023
Reply from DriveAway
That's what we like to hear!
Thank you for your review and feedback.
Best price for Hire Car
Rang DriveAway, the agent was very helpfull and provided info on how to book online.
17 November 2023
Reply from DriveAway
Thank you for reaching out to DriveAway! We're delighted to hear that our agent helped provide information on booking online. If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again!
The service is well priced
The service is well priced, easy to use and clearly laid out.
5 November 2023
Reply from DriveAway
Hi Craig,
Thank you for your positive review!
We're thrilled you found our service well-priced, easy to use and laid out. If you have any more feedback or if there's anything else we can assist you with, please feel free to let us know.
We appreciate your support!
Kind regards,
Ashleigh
flexible booking options and easy
5 November 2023
Reply from DriveAway
Thank you for your feedback! We're delighted to hear that you found our booking options flexible and the process easy. Please let us know if you have any further comments or if there's anything else we can do for you. We appreciate your support!
very simple to apply
3 November 2023
Reply from DriveAway
Thank you for your positive feedback! We're glad to hear that our application process was straightforward for you. If you have any other comments or suggestions, feel free to share. We appreciate your simplicity in using our services!
Poor after sales service
I wrote a letter of concern to Driveaway re one of the hire companies they deal with in Italy. My concerns were ignored.
They are selling products where the same company has been fined by the ACCC. Europcar is practicing the same unfair terms in Italy as it was fined in Australia
They should not be promoting companies who are dishonest and have scams operating which disadvantage the consumer.
They should be selling hire cars from ethical companies and not fraudulent companies as it reflects back on their own company.
2 September 2023
Unprompted review
Reply from DriveAway
Dear Verona,
We are grateful for your sharing your concerns and feedback with us. We take your comments seriously, and I'm genuinely sorry to hear about your negative experience with one of the hiring companies we work with in Italy.
Your concerns regarding the company's practices and their similarity to those that led to fines in Australia are indeed significant. We understand the significance of promoting ethical and responsible business practices, and your feedback underscores the need for us to carefully evaluate our partnerships to ensure they align with our values and customers' expectations.
We are committed to providing our customers with the best possible experiences and services, and your feedback serves as a valuable reminder of our responsibility in selecting our partners.
We will investigate the matter further, and I assure you that your comments will be considered as we assess our collaborations moving forward. We appreciate your vigilance in holding us accountable for our partnerships and highlighting the industry's importance of ethical business practices.
If there's anything more you would like to share or have any further questions or concerns, please do not hesitate to reach out. Your feedback is invaluable to us, and we are committed to addressing this issue responsibly.
Thank you for your understanding and for bringing this matter to our attention.
Best regards,
Ashleigh
Easy booking
1 October 2023
Reply from DriveAway
Hi Grace,
Thank you for your concise feedback. We're delighted to hear that your booking experience was easy. If you have any more bookings or questions in the future, don't hesitate to reach out. We're here to make your travel planning as smooth as possible. Safe travels, Ashleigh.
Reply from DriveAway
Thank you for taking the time to provide your feedback. We're pleased to hear that you found a reasonable price and that the process was simple. Your satisfaction is important to us, and we're committed to providing competitive pricing and a straightforward experience.
If you have any suggestions or anything specific you'd like to see improved, please feel free to share. We value your input and look forward to serving you again. Safe travels! Ashleigh.
Zero after-sale support
We arranged, through our travel agent, to lease a vehicle for 8 weeks in Europe. This included both West and East Europe and we therefore requested navigation coverage for both.
Although this was agreed to and was confirmed as included in the vehicle at our collection point in Rome a decision had been made not to include the Eastern Europe maps because of the cost to Driveaway. We only became aware of this as we crossed a border into Slovenia.
I will let those reading this review make their own judgment of the effect of this on us.
Furthermore, when we contacted the Sydney office for assistance their exact comment was "sorry we can't help with that". Attempts to find a service contact in Slovenia proved fruitless.
26 March 2023
Unprompted review
Reply from DriveAway
Dear Stephen,
Thank you for contacting us with your feedback and concerns regarding your recent vehicle lease experience in Europe. We sincerely apologise for the inconvenience you faced due to the discrepancy in providing navigation coverage for Eastern Europe.
We understand the frustration and inconvenience this situation caused during your travels, and we are genuinely sorry for any disruption it may have caused to your trip. Your feedback is essential to us, and we take it seriously as we continuously strive to improve our services.
We are pleased to hear that you received a refund equivalent to the GPS cost, and we hope that this compensation helped alleviate some of the inconvenience you experienced.
Your experience has shed light on areas where we can enhance our communication and customer support processes, and we will review this situation to ensure it doesn't happen again.
If you have any further concerns or feedback or if there's anything we can do to assist you in the future, please do not hesitate to reach out. We value your business and hope to have the opportunity to provide you with a smoother and more satisfactory experience in the future.
Thank you for being so understanding, and we appreciate your patience and trust in DriveAway.
Warm regards,
Ashleigh
DriveAway
Really simple process
18 July 2023
Reply from DriveAway
Hi Tracey,
Thank you for your review and feedback.
We are so glad to hear we could service your self-drive requests and that our website was simple to navigate.
Looking forward to assisting you again soon.
Kind regards,
Ashleigh
Very clear and easy to follow website
13 July 2023
Reply from DriveAway
Hi ,
Thank you for your review and feedback.
We are so glad to hear we could service your self-drive requests and that our website was simple to navigate.
Looking forward to assisting you again soon.
Kind regards,
Ashleigh
FOR MORE THAN 30 YEARS I HAVE BEEN A…
FOR MORE THAN 30 YEARS I HAVE BEEN A CUSTUMER OF DRIVEWAY I HAVE STOPPED BY THE COVID AND I USED TO LEASE BUT NOW I ONLY WANT TO HIRE. FOR A WEEK.
9 August 2022
Reply from DriveAway
Hi Anthony,
Thank you for your review.
We are so glad to hear that you have being hiring with us for 30 years! That is awesome & thank you for your ongoing business.
We looking forward to assisting you again soon.
Kind regards,
Ashleigh
Getting hit with extra fees at the end…
Getting hit with extra fees at the end not great for use of credit card.
11 July 2023
Reply from DriveAway
Hi Iain,
Thank you for your review and feedback.
We have taken on your feedback and will reassess our credit fee messaging.
Looking forward to assisting you again soon & hope you enjoy the hire!
Kind regards,
Ashleigh
Booking has gone on request but no…
Booking has gone on request but no information on what I can expect to happen next
28 June 2023
Reply from DriveAway
Hi Jane,
Thank you for your review.
Sometimes our bookings can take up to 24-48 hours to confirm, depending on supplier and location. Many of our other locations can be confirmed on the spot.
I can see you had to cancel in the end due to an incorrect vehicle selection? Please advise if there is anything else we can assist you with.
Kindest regards,
Ashleigh
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