Went to pick up the motorhome from the Perth depot, the motorhome had items missing and was dirty, we had to get someone to clean inside before we could leave, the vehicle dash said it was overdue... See more
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See what reviewers are saying
Had problems with Hertz cancelling our 35 day booking from London as we mixed up our starting date. With such a large & paid for booking thought they would have followed up before cancelling. Spoke ro... See more
Company replied
I love Driveaway Holidays! Always easy to navigate the website, car descriptions are helpful, especially luggage symbols. Like being able to make my reservation online, even 48hours out. After many... See more
Company replied
We used Driveaway Europe leasing twice some years ago to travel around Europe with a Peugeot. The lease, pick-up etc was smooth. Peugeot were great to deal with as a minor side scrape in Belgium was... See more
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Company details
About DriveAway
Written by the company
DriveAway is Australia's leading expert in domestic and international car hire, European car leasing and motorhome rentals across the globe.
Our Products
Contact info
PO Box 1321, 2060, North Sydney, Australia
- 1300 363 500
- reviews@driveaway.com.au
- driveaway.com.au
4.3
Excellent
2K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
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Driveaway poor customer service
Went to pick up the motorhome from the Perth depot, the motorhome had items missing and was dirty, we had to get someone to clean inside before we could leave, the vehicle dash said it was overdue a service but wr were assured it had had one.
We were supposed to drop off at Darwin but because of heavy rains and cyclone Narelle the road at Katherine was closed and we couldn't take the vehicle through to Darwin.
We had to leave the vehicle early at Broome and Driveaway were less than helpful not offering any refunds for lost days on our hire contract even though there was no fault on our behalf.
I will not use Driveaway again and nor will I recommend them to anyone else
24 March 2026
Unprompted review
Reply from DriveAway
Hi Alexander,
Thank you so much for your kind review; it is greatly appreciated. It is great to hear you found our booking system quick and easy to use. Wishing you safe and happy upcoming travels!
Kind Regards,
Georgia
using Driveaway for more than 20 years
using Driveaway for more than 20 years, always reliable and great customer support
23 May 2025
Reply from DriveAway
Hi Rainer,
Thank you so much for your loyalty and support over the past 20 years and for your kind review. We're genuinely grateful to have customers like you, and it's wonderful to hear that you've consistently found our service reliable with great support. We look forward to continuing to serve you for many more years to come! Wishing you safe travels ahead!
Kind Regards,
Georgia
Booking was easy
Booking was an Easy and straightforward process with a competitive price.
14 July 2025
Reply from DriveAway
Hi Jenny,
Thank you for your kind review. We're so pleased to hear that you found the booking process easy and the pricing competitive. We look forward to helping you with your next self-drive adventure and wish you safe and happy travels!
Kind Regards,
Georgia
Awesome website which is so easy to use
9 July 2025
Reply from DriveAway
Hi Jeffery,
Thank you so much for your kind review. We're so happy to hear you found our website easy to use. Thank you for your valuable feedback; we appreciate it greatly! Wishing you safe and happy travels.
Kind Regards,
Georgia
Reply from DriveAway
Hi Philip,
Thank you so much for your kind review, it is greatly appreciated. It's great to hear that, and we're pleased to know you had an efficient experience and left feeling very happy. We wish you safe and happy travels ahead!
Kind Regards,
Georgia
Reply from DriveAway
Hi Albert,
Thank you for your review. We're glad you found it easy to use and appreciate the great price. Thank you for your positive feedback! Wishing you safe and happy travels!
Kind Regards,
Georgia
As usual with Driveaway it is very easy…
As usual with Driveaway it is very easy to find a great deal and it always goes smoothly
12 May 2025
Reply from DriveAway
Hi Lindsay,
Thank you for the wonderful review! We're so glad to hear that booking with DriveAway continues to be smooth and easy for you. We truly value your loyalty and wish you happy and safe travels.
Kind Regards,
Georgia
Easy process
23 April 2025
Reply from DriveAway
Hi Gianfranco,
Thank you so much for the 5-star review! We're so glad you found the process easy — that's exactly what we aim for. We look forward to helping you again soon and wishing you safe travels.
Kind Regards,
Georgia
I booked a car on the wrong dates and…
I booked a car on the wrong dates and needed to cancel and rebook. The ease of making these changes has impressed me no end. So easy to navigate both the cancellation and the new booking. Brilliant!
23 April 2025
Reply from DriveAway
Hi Greg,
Thank you for your positive feedback, it is so great to hear about your positive experience with our booking and cancellation processes. We strive to make our website as user-friendly as possible, and it’s great to know you had a smooth experience. Thank you for taking the time to share your feedback and wishing you safe travels.
Kind Regards,
Georgia
Booking the car was an easy experience
Booking the car was an easy experience once all the relevant details were obtained and entered.
14 April 2025
Reply from DriveAway
Hi Peter,
Thank you for your review, it is great to hear you found the booking process easy. We strive to make every step of the car rental experience as smooth as possible. Thank you for sharing your positive feedback and we wish you safe and happy travels.
Kind Regards,
Georgia
easy to use and quick
3 April 2025
Reply from DriveAway
Hi Andrew,
We appreciate you taking the time to share your positive feedback. We're glad you found our service easy to use and quick. We wish you safe and happy travels!
Kind Regards,
Georgia
Just made another booking with…
Just made another booking with DriveAway. Price is better than going direct with supplier.
1 April 2025
Reply from DriveAway
Hi Belinda,
Thank you so much for your positive 5-star review and for choosing DriiveAway. We are delighted you found our prices competitive and had a positive experience booking with us. We appreciate your business and hope to see you again soon. Safe travels!
Kind Regards,
Georgia
Refund request with unfair expenses charged
Dear Customer Service Manager.
REF: 4181728 Re: Voucher # 4691023
I am a longstanding customer with Driveaway and happy to do so. Unfortunately, with me recent rental in Darwin, NOT HPAPY the way I have been charged as below items:
“Dear Seyit,
Thank you for your call and email in relation to this booking.
Further to our discussion, I can confirm you have been charged as follows by Europcar:
Customer Choice (Upgrade Fee) 6 Days x $15.00 p/day = $90.00
Additional mileage 445km’s at $0.32 p/km p/day = $142.40
Admin Fee 3.5% $8.13
Airport/Location Fee 25% $60.13
Credit card Fee 0.93% $3.08
GST 10% $30.37
Total $334.11 on 19 March 25
The prepaid voucher advised this rental had limited mileage included and exceeding that, there would be an additional charge for each km after that:
* Premium Location Surcharge: Included in rates , will still be applied to any local fees. The amount depends on pick up location up to38 %.
* Includes 100 Km per Day , any additional will be charged at 0.32 AUD/ Km plus VAT, paid locally
I have now contacted Europcar to provide the relevant documents requested and will be in contact as soon as I have received a response.
Please note supplier response times can sometimes vary between approx. 14-21 business days at this time.
Thank you for your patience and continued support while this matter is under review.
Kind regards,
(SYD) Adriana H
Your Customer Service Team”
I normally rented car with Driveaway websites with my membership, then ended up with Europcar rental. I have been pushed to upgrade the car, then after without correctly explanation of the MILAGE limitations and other expenses I have been changer extra $334 including upgrade car and some other ridiculous chargers. The original rent amount was $227 then added $334, this is unfair business.
I am expecting the refund of the half of the Europcar charges, alternatively I will lodge the AFCA case. Please review the charges then let me know.
Thanks
Seyit Kaplan
19 March 2025
Unprompted review
Reply from DriveAway
Dear Seyit,
Thank you for sharing your feedback. We’re sorry to hear that you were disappointed with the charges, and we completely understand that unexpected costs can be frustrating. Our Customer Service Team has contacted you to explain the charges from Europcar, including the limited mileage fee, credit card fee, airport surcharge, and GST, which are outlined in our booking process and confirmation. We appreciate you taking the time to reach out, and I have passed your feedback on to our Customer Service Manager, who will be in touch shortly. If there’s anything else we can do to help, please don’t hesitate to contact us.
Kind Regards,
Georgia
Reasonably is to book.
22 March 2025
Reply from DriveAway
Hi John,
Thank you for your review; we are glad you found the booking process easy.
Kind Regards,
Georgia
Reply from DriveAway
Hi John,
Thank you very much for your review and positive feedback. We're thrilled you found our service fast, easy, and responsive. We wish you safe and happy travels and hope to serve you again in the future.
Kind Regards,
Georgia
RI am a return customer
RI am a return customer. I have used your company several times and your service has been excellant
25 April 2024
Reply from DriveAway
Hi Alfio,
Thank you so much for your kind words and being a valued customer! We really appreciate your support and it is so great to hear you've had such positive experiences with us. We wish you happy and safe travels!
Kind Regards,
Georgia
Great service and price
We have dealt with Driveaway for many years and always compare prices, but they have never been beaten.
5 February 2025
Reply from DriveAway
Hi Kim,
Thank you so much for your kind words and continued support. We truly appreciate your business and are delighted to hear that you've consistently found our prices competitive. Your loyalty means a lot to us, and we wish you safe and happy travels!
Kind Regards,
Georgia
Easy website to navigate
26 January 2025
Reply from DriveAway
Hi Les,
Thank you for your review; we appreciate your feedback! It’s great to hear that you had a seamless experience with us. Providing a hassle-free and user-friendly service has always been our goal. We wish you safe travels.
Kind Regards,
Georgia
easy to use site
12 January 2025
Reply from DriveAway
Hi Geoffrey,
Thank you for your kind review! We're so glad to hear you found our site easy to use. We wish you safe and happy travels!
Kind Regards,
Georgia
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