Dort Financial Credit Union Reviews 553

Had a fraud charge. Immediately called to get taken care of, a few days later no card or charges put back on my account. 4 days later Had to make an appointment and the worker over the phone never put in the fraud charges or issued me a new card yet. But the employee during the appointment was very nice and got everything figured out. Would not recommend over the phone.

We have been with Dort Financial for several years now. They always go above and beyond to help us make sure that our account is squared away. The staff is always been super friendly and knowledgeable. I don't see us changing Banks anytime soon!

Great job at the Saginaw branch.

Ellen had no idea what she was talking about and decided to argue with me. All I wanted to know was what the difference was between a Visa Platinum (which I have) & a Visa Signature? She continued to tell me that the Visa Signature was a debit card (which I knew was 100% wrong). I asked why it gave an APR% on a debit card on the website and she told me she didn’t care what the website said because it was wrong. I called back and talked to someone that had a clue. SOLID CUSTOMER SERVICE DORT

Excellent transaction on a car loan. Will be using them again in the future.

Been with the DFCU for many years and they have always had my back.

Sage was amazing and very helpful and considerate.

She needs a raise!

Got right in to see someone and they were able to provide great service and solved my issue with my debit card very quickly. Also they were able to revers the stolen charges the same day!

Dort Federal loan officer Zach was very professional. I appreciate all his help in getting a loan for my furnace. He explained everything to me.

Thank you Eri Durmishi and Kayla Miller. You are both amazing.

Fast and friendly service would give 5 more stars if I could!

Appointment was greet was in and out for loan in 20 minutes. Girl at service desk took care of everything. Great service.

Kristen Wise is very passionate about helping me as a member of Dort Federal. She demonstrates the imperative work ethic that other employees should emulate. Highly Satisfied!!!!!

I am editing my review to reflect the fact that the branch manager reached out to me personally, addressed my concerns, vowed to improve her branch's procedures, and showed a real interest in making the situation better for myself and others.

That is how business should be done.

I requested an appointment to review mortgage options for a home purchase I'm considering. When I arrived for my scheduled appointment, after waiting in line to get to speak to the receptionist, I was told, "Someone called you yesterday to inform you that we don't handle mortgages at branch offices. Here's a card with the number for you to call to speak with someone regarding a mortgage." The thing that upset me was the fact that whoever called to tell me that information called from a line that does not identify as being from Dort Financial, they called when I was at work and couldn't immediately take the call (which I would not have answered anyway as it was from an unknown caller), that the person failed to leave a voicemail with the information (which would have saved me a wasted trip to the branch), and no attempt was made to reach me via text or email to relate that information.

Like many in today's times, I have a variety of responsibilities on top of daily trials and stressers. It was unsatisfying to have this kind of situation waste my time needlessly, simply because someone couldn't be bothered to leave a voicemail or take an extra couple moments to send a text or email.

I'm always treated with respect, and taken care of in a very short period of time. They've earned 5 stars.....

The wait was short, staff was friendly, and process was quick! Robin was awesome and very personable!!