ordered 9 door closers. Web site says free next day delivery but they didn't arrive. Telephoned but only given an opportunity to leave a voice mail no person to talk to. Email not answered. Then recei... See more
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See what reviewers are saying
Within a day of ordering 3 locks they were despatched and a day later arrived. Locks are Yale and were excellent value which could not be beaten. Initial enquiry with the company regarding door widt... See more
I thought I had ordered exactly which lock I needed, it looked correct on the web page, but either I misread the details or they were not completely clear. In the end I ended up with a lock that was s... See more
Very happy with the kick plate and sill, packaged well. As they're made to order, I received the items within a week and I'll be fitting them later today 👍
Company details
Written by the company
Door Solutions Direct are leading UK based distributor of all Architectural ironmongery needs. Based in the West Midlands with over 30 years experience. Experienced and qualified staff available offering the highest level of service at all times. The Door Solutions Direct range gives you a massive choice of products, including all the major brands, plus our own range of products. We also Manufacture Door Kick and Finger Plates on site which enables us to save customers time and money. We will cut our plates to suit any requested size. Our plates are available in Polished Brass, Polished Stainless Steel, Stainless Steel and Aluminium. Whatever your Architectural hardware needs, this website is sure to have the right product for you. The choice caters for all styles, materials and budgets.
Contact info
6 Julian Close, ws6 6np, Walsall, United Kingdom
- 08002545154
- sales@doorsolutionsdirect.co.uk
- doorsolutionsdirect.co.uk
No history of asking for reviews
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Good price and delivered within two…
Good price and delivered within two working days. Somewhat spoiled by a lack of communication. No email to say the order was being dispatched but a request for a review sent before the goods arrived.
Great price and quick delivery 10/10
Great price and quick delivery 10/10. Thank you
Fast action!
Fast action!
Service was very good - smooth and quick transaction, thank you!
Slow delivery
Delivery was going to be 5 days after ordering, then when I said cancel, i was offered half the order next day.
Still waiting for refund 10 days later
smart door trims
Bought these to edge recently renovated front door brass inside, stainless steel outside as door as a join at bottom they look great easy to fit. also good speedy delivery
Disappointed customer
Having paid for the purchase I have had no contact from the customer re sending item nor giving a date for delivery
Excellent and quick delivery
Excellent and quick delivery, good product just what we wanted. Product was wrapped and padded accordingly. Thanks so much.
Excellent quick service
Sensible price and very quick delivery
Sensible price and very quick delivery. Would recommend to anyone
I thought I had ordered exactly which…
I thought I had ordered exactly which lock I needed, it looked correct on the web page, but either I misread the details or they were not completely clear. In the end I ended up with a lock that was slightly smaller than the one I wanted to change although in all other respects it looked the same. A shame but completely useless to me so I sold it to the locksmith I had to summon to fix my door.
Ordered automatic door closers
Ordered automatic door closers. Over a week and half ago still not arrived.
They sold me 2 and when I called them they said they should be in stock this week.
So basically they sold me something they did not have in stock.
A very easy transaction and very quick…
A very easy transaction and very quick delivery. Thanks
First rate service.
Unbelievably good service with an…
Unbelievably good service with an attractive price. My order arrived beautifully packaged within a few days of ordering and paying; all in the midst of four days of public holidays.FirstClass
Didn’t deliver product as and never…
Didn’t deliver product as and never replies to emails seems to be a bogus company. Avoid.
arrived when said
arrived when said, no complaints. missed delivery but my fault not the company
hoping they redeliver.
Spot on Service
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