DoorDash Reviews 13,268

Extremely disappointed with DoorDash customer service. I received the wrong item in my order, with the missing item valued at around $38, and after reporting the issue I was only offered a $3.99 refund.

I understand mistakes can happen, but the way the situation was handled was honestly unacceptable. I paid for specific items and did not receive what I ordered, yet customer support refused to provide a reasonable resolution or proper refund.

Very frustrating experience and not the level of service I would expect from such a large company. Customers should not be left out of pocket when the order delivered is incorrect.

BEWARE apparently they can deliver HALF of an order and get away with rejecting a redeliver or REFUND. Its BS

I won't be using again. Not sure what happened but at pickup, dasher had 2 deliveries ahead of mine, seemed to be at the mall for a good 20 minutes after the order was ready, then had another stop on the way, then to me. All in all, my subway (which they messed up as missed things I'd asked for) was cold by this point. No apology for it being late either, they seem to forget we can see the progress, and know how long its been sitting. I tipped in advance too hoping for a better service, obviously the tip means nothing.
Don't be lazy, go get it yourself.

I had a wonder experience With Xiu in the Norristown area of PA in Montgomery county. He was very prompt and very friendly. Great experience all around!!!!!

I ordered food but never received or dasher placed wrong room number
I paid $66.32 they returned me only $16

Ordered food thru Jersey Mikes app. The wrong Doordash driver picked up order, order got canceled, and neither Jersey Mikes nor Door dash will refund me the cost of my food.

If I could give them zero I would. I tried to double dash only two side sauces and an order of 2 egg rolls from the same restaurant I placed my order. They tried to charge me almost $32. I canceled immediately because that is insane. My order said canceled all weekend. It still says canceled on their app. They charged me the $32 ANYWAYS…
I call for a refund get the same old we are so sorry blah blah blah. It will be 3-5 business days to get your refund. They can take it right now…but it can’t be sent back immediately when it was their screw up…
I’m deleting DoorDash they’re to overpriced anyways. This is ridiculous business practice

I moved last October & using door dash is a nightmare always a mistake costing me over & over again weekly on the phone with them & now they say I broke their policy of refunds so no refund I’m red flagged!! They keep charging me for items not Rex’s etc. Last week the bag was full of red blood from the meat!! Plus food orders usually cold & one night they confirmed my order from a place around 8 I was expecting it & rec’d a message they were closed they were open until 3am!!! I am tired of calling them & don’t think they hire the right people nor do they satisfy their customers!! I am going out of my way NOT to use them anymore!! That’s not service!!! Customer service is very rude at times I.e. A few times they fought with me over charging me more for groceries when I had the receipt in my hand for less than they charged me!!! They tried to say there was additional receipts!!

Horrible customer service! If your food or item is missing, good luck getting a refund.

I ordered my daughter a Mother’s Day basket of flowers . Orchids , Lillie’s , ect . The door dasher substituted this with a bouquet of red roses , that were wilting and sitting in cloudy Moldy water . I contacted them immediately requesting a refund . The customer service said it would take 3 hours to decide IF I could get a refund . They would contact me , they did not . I called again on Monday , I was told the same thing and again I have heard nothing . When I looked on my door dash account today it says refund was denied ! I am furious !! This order was wrong , the flowers were poor quality and sitting in moldy water . I WOULD NEVER send red roses to my child ! I most definitely would not send ANYTHING in this condition nor would I spend money on it !!

it should be illeagal for any service to charge me money without fufilling my order it be like being charged to build a house to be told well we tried so eat the cost and leave me alone thats doordash and the worst part when you ask then to give you what they owe you 5 days for it 5 not 1 , 5 after taking my money leaving me with 10 in my account no product no resolution no ability to get what i wanted

These people are thieves. They charged me twice for an order. They need to be investigated.

I’m extremely disappointed with my experience with DoorDash. This is NOT the first time this has happened to me, and it’s becoming unacceptable.

I placed an order and received incorrect items AND missing items, yet when I contacted support for a refund, they denied it even after I provided clear proof. What makes this even more frustrating is that even the driver acknowledged the pricing discrepancies and the issues with the order, but DoorDash still refused to make it right.

This has happened multiple times already — not just with restaurant orders, but even with grocery deliveries. Customers pay expensive service fees, delivery fees, tips, and inflated prices expecting convenience and reliability, only to end up losing money for items never received.

The worst part is feeling completely ignored by customer support despite providing evidence. Loyal customers should not have to repeatedly fight just to receive fair treatment for obvious mistakes.

At this point, I can no longer recommend DoorDash to anyone. Repeated incorrect orders, missing items, denied refunds despite proof, and poor customer service show a serious lack of accountability toward customers.

People work hard for their money. Customers should not have to accept paying for items they never received.

#DoorDash #CustomerServiceFail #RefundDenied #FoodDeliveryFail #GroceryDelivery #Disappointed #BadService #ConsumerRights #DoorDashFail

If I could give zero stars I would. This is not the first,but the last time this will happen. I had an order, paid express delivery, and the driver made other stops prior to delivering my order. My ETA changed multiple times and customer service was no use. The driver was not even the person I was told was delivering the order. This is a very unsafe practice.

We were having a very pleasant breakfast at Biscuit Belly, here in Charlotte, when a DoorDash delivery person entered the restaurant. She was carrying a DoorDash cooler and had "All out of F#cks" printed across her T-shirt. Disrespectful, crude, offensive and insensitive. I could not report this directly to DoorDash as they don't have contact info if you are not buying something. I did report it to the store manager. If this is how DoorDash is represented, than no thanks. I would not want that person handling my food since she is all out of f's she wouldn't have one to give.

I ordered on 5-4-26 from McDonalds. Dasher sent to wrong address. It was on my street, but different house based on the photo sent. I called and asked if the driver would go back and bring it to my house and that was a no. I wanted credit card refund and they did not do that. I was given credits of a much lower amount. I called 4 times with no result, so I made a complaint to the BBB.

They took my ebt after they refused to send out a order from giant eagles saying my payment after it went through was still pending on they end so that’s why no driver will pick it up mind you all chargers is pending once they take the money so order the groceries at 9 they waited until the store was about to close at 11 then sat there three different drivers so I called in they gave some lame excuses which was a lie never happened to me before so I said just cancel same lady each and everytime I have. A problem with my order at this point I think they are stalking my deliveries so they say okay I say just put the money back on my ebt card I’m not waiting on the groceries for the next day she put my tip as ebt and put my ebt 150 dollars as credit when I go to use my ebt card it’s 13 as for my tip then I go to door dash site to use the chat box and see credit for 150 to anyone this will seem okay to a person who knows that this is highly illegal and you will go to jail for food stamp trafficking and you can’t use the credit to buy anything at this point then you know your out of food stamps I called In on the 7th it happen on the 6 they said they couldn’t change it call job and family services asked for a supervisor just kept me on hold kept calling they all said the same thing they couldn’t put it back on my ebt card so they actually stole the funds at this point they policy states they have to put all ebt funds back on the card they did some illegal stuff to try and get me arrested it’s called entrapment in Ohio also if they listen to the conversation between me and the lady which have a Indian foreign accent I said if it wasn’t for people like me using door dash that needs these services they wouldn’t have a job because they though lt it was funny about what they was doing the my keep doing the same thing when I have to stop using door dash for years started back and it’s the same foolery this is retaliation of my exercise and a freedom of speech I did not curse at her. I didn’t scream. It was at a respectable tone, and the language was respectable. I just told them about their self and their antics and now they retaliated by fraud.

Poor customer service. Lies. Hang up. Generic responses. Missing items, poor subsistution and no compensation.

Driver "canceled" order en route because they had an "issue". Also, Doordash wouldn't even refund me the cost of the product that I never received. Customer Service was rude and incompetent.

Forget ordering Olive Garden. Last two times it took 45 minutes to receive food. One time tracker actually showed driver passing our house to go 10 minutes past.
Cold Italian food is not good.
No apologies and no help from OG.