Doorbellworld Reviews 527

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting that items are well-made, look great, and are easy to install and set up. Many people appreciate the wide selection of doorbells available, finding exactly what they need for their homes. The delivery service is frequently highlighted as super fast and prompt, with products arriving quickly and well-packaged. Reviewers also commend the outstanding customer service, citing helpful, patient, and professional staff who provide expert advice and resolve issues efficiently. However, some customers experienced issues with customer service, mentioning slow replies or incorrect advice. A few people also received products that were damaged, missing components, or did not match the advertisement. There were also instances of products being incompatible with power grids outside the UK, leading to frustration and delays.

What people talk about most

Product

People report positive experiences with product quality, often highlighting items as well-made, of good... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Quality

Customers generally express satisfaction with the quality of items, often describing them as very good,... See more

Customer service

Consumers find customer service to be ambiguous, with many reporting positive experiences. Reviewers often... See more

Service

Reviewers highlight positive aspects of service, with many praising the outstanding customer service and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All went well with installation, though more written word explanation would help with following the diagrams. UPDATE:- Just seen a review from 3 March 2026. They weren't as happy as they could... See more

Rated 5 out of 5 stars

Wanted a doorbell that closely matched with doorbells of 100 years ago for my tenement flat. I am hard of hearing so it’s annoying when people can’t see the fashion small wireless doorbell you’d t... See more

Rated 5 out of 5 stars

Helpful response to an on line request for advice on a broken bell push. Replacement product recommended which works well and was much cheaper than starting again.

Rated 5 out of 5 stars

Outstanding customer service. Royal Mail failed to deliver the product. Sophia at Doorbellworld hunted it down and discovered it had been returned to the depot, but on visiting the depot Royal Mail... See more


Company details

  1. Internet Shop

Written by the company

Sabrebond Ltd trading as Doorbell World Sabrebond Limited is a family run business which was established in Sheffield in 1986. During this time we have gained a wealth of knowledge in doorbell systems and we offer our own Doorbell World brand with some of our products designed and developed dating back 50 years. Other recognised leading brands are selected to offer various levels of functionality and different price points so there is always a product that is right for our customer and we support all these brands with advice and warranties. Our unique doorbells and chime units combine traditional and modern designs with wireless technology making stylish products that are easy to install and compliment homes and businesses of any age..


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

527 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Doesn't work in the US

Ordered a Doorbell. They sent the wrong product and now refuse to correct. The seller is in the UK and I'm in the US, so it would cost me about 35 dollars to sent it back which is about half the cost.
Becareful ordering from them. On the upside, they did respond that they were unwilling to correct the issue. Ghosting would be worse.
So if you look at the picture you can see that the outlet doesn't fit US outlets. This product requires 230v at 50hz. The US has 110v and 60hz. I would need a transformer to make this work.

Replying to the reply: The company has confirmed that they are sending product to the US that is incompatible with the United States power grid. So if you live in the US or a country that does not use 230v and 50hz power, you are now warned that they will do the same to you.
Most modern electronics are compatible with a wide range of power, not this one. They sell only UK specific products. Keep that in mind before you purchase.

9 July 2025
Unprompted review
Doorbellworld logo

Reply from Doorbellworld

Thank you for taking the time to leave a review. It's a shame it isn't an honest one though. You say we sent you the wrong item. That is not true. We sent you exactly what you ordered. You say we were not willing to correct the issue. That also is untrue.(See exerpt from email sent to you)"If you wish to send them back to us you may do so and we can refund you." You ordered a UK plug in product from a UK company to use on a US electrical system. The responsibility is on YOU to ensure items will work in your situation. You could have double checked with us prior to ordering if unsure. I think it is a shame you try and damage a small business's reputation out of frustration at YOUR mistake.

Rated 5 out of 5 stars

The first choice was unavailable but…

The first choice was unavailable but the next one I ordered was in stock and was delivered the next day.
It was very well packaged the quality was very good and the instructions were spot on we are very happy with the door bell.

25 June 2025
Rated 5 out of 5 stars

Chose first door bell but was out of…

Chose first door bell but was out of stock they were very sorry offered us a full refund or choose another bell — we chose a slightly more expensive one at no extra cost and had it delivered next day
Packaged very well instructions very clear good quality
Would recommend this site

27 June 2025
Unprompted review
Rated 5 out of 5 stars

Personal touch

Personal touch. The person who answered the phone very helpful when I had ordered incorrect item. All sorted very easily and they did what they said they would do. Impressive service

24 April 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look