Doorbellworld Reviews 527

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting that items are well-made, look great, and are easy to install and set up. Many people appreciate the wide selection of doorbells available, finding exactly what they need for their homes. The delivery service is frequently highlighted as super fast and prompt, with products arriving quickly and well-packaged. Reviewers also commend the outstanding customer service, citing helpful, patient, and professional staff who provide expert advice and resolve issues efficiently. However, some customers experienced issues with customer service, mentioning slow replies or incorrect advice. A few people also received products that were damaged, missing components, or did not match the advertisement. There were also instances of products being incompatible with power grids outside the UK, leading to frustration and delays.

What people talk about most

Product

People report positive experiences with product quality, often highlighting items as well-made, of good... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Quality

Customers generally express satisfaction with the quality of items, often describing them as very good,... See more

Customer service

Consumers find customer service to be ambiguous, with many reporting positive experiences. Reviewers often... See more

Service

Reviewers highlight positive aspects of service, with many praising the outstanding customer service and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All went well with installation, though more written word explanation would help with following the diagrams. UPDATE:- Just seen a review from 3 March 2026. They weren't as happy as they could... See more

Rated 5 out of 5 stars

Wanted a doorbell that closely matched with doorbells of 100 years ago for my tenement flat. I am hard of hearing so it’s annoying when people can’t see the fashion small wireless doorbell you’d t... See more

Rated 5 out of 5 stars

Helpful response to an on line request for advice on a broken bell push. Replacement product recommended which works well and was much cheaper than starting again.

Rated 5 out of 5 stars

Outstanding customer service. Royal Mail failed to deliver the product. Sophia at Doorbellworld hunted it down and discovered it had been returned to the depot, but on visiting the depot Royal Mail... See more


Company details

  1. Internet Shop

Written by the company

Sabrebond Ltd trading as Doorbell World Sabrebond Limited is a family run business which was established in Sheffield in 1986. During this time we have gained a wealth of knowledge in doorbell systems and we offer our own Doorbell World brand with some of our products designed and developed dating back 50 years. Other recognised leading brands are selected to offer various levels of functionality and different price points so there is always a product that is right for our customer and we support all these brands with advice and warranties. Our unique doorbells and chime units combine traditional and modern designs with wireless technology making stylish products that are easy to install and compliment homes and businesses of any age..


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

527 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Certainly

Certainly! Please provide the review text you'd like me to work with.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Wireless door bell delay

Good customer service after complaint about receiving a review request for the product that had not being delivered. Door bell then arrived very promptly and I am pleased with it. Works well.

29 October 2025
Rated 4 out of 5 stars

We ordered a wired bellpush

We ordered a wired bellpush. When it arrived it was missing the component which actually made the electrical contact. We emailed the company but did not get a reply. To move the matter on, my husband 'phoned the company. The person he spoke to seemed unable to grasp what the problem was, and in the end gave incorrect advice. In desperation we sent another email. This time we received a reply from another person, thereinafter the problem was almost instantly solved.
The products this company sell are good and well made. From other reviews their customer relations seem to be very good, and our experience is atypical. We give them 4 stars for these reasons but not 5 because of the initial disappointment.

27 September 2025
Rated 2 out of 5 stars

looks smart on first side but damaged wood and screws

On first sight and on the website it loos great, but the unit i got had some rather unfortunate things:
- the wood was badly sanded and felt reale rought; so i m going to dismantle it completely, sand the wood en lacker it back in a semi gloss black
- the copper screws were brutaly managed so they have serious marks of somebody who screwed them on and mistoke the openings so that botch screws are deformed...

on top of that:
It was not easy to recieve the package in europe, uncertainty where it was for some days. i finaly got it

6 October 2025
Rated 5 out of 5 stars

Very happy

Lovely small sized doorbell which was just what I wanted. Looks great. Ordered and delivered within two days. Great service and product. Thank you!

25 September 2025
Rated 1 out of 5 stars

Poor customer service

Doorbell arrived damaged (packaging all in good order so item was obviously damaged before being posted). Have emailed the company several times to report this but have received no response! Still waiting to resolve the issue. Very poor customer service!

26 September 2025
Doorbellworld logo

Reply from Doorbellworld

Hi. I am sorry you were sent a sub standard item. We did reply to your emails, and sent a replacement part to you 5 days later. I can only assume that you received this replacement part and that all is now good. Thanks

Rated 5 out of 5 stars

As expected and lovely

Wanted a doorbell that closely matched with doorbells of 100 years ago for my tenement flat. I am hard of hearing so it’s annoying when people can’t see the fashion small wireless doorbell you’d think people would see and press 🙄. Thankfully this makes it all clear! 🤣

Phoned them to ask a few questions about the doorbell and at first, bought the wrong option available. The man happily cancelled the order and I ordered the correct option available. I’m soooo delighted with it

I wish I could upload a photo to show you all, can’t see where to do it though on this review website

9 August 2025
Unprompted review

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