Dont Waste Money Reviews 

5,652
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 2,689 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being polite, respectful, and very knowledgeable about energy plans, making interactions pleasant and informative. Consumers appreciate the smooth switching process and clear explanations, noting that representatives go above and beyond to help them save money on bills. Some reviewers were not happy with high-pressure sales tactics, mentioning that certain representatives felt overly pushy and eager to secure a sign-up. A few other people also felt that the estimated energy savings and final tariff costs did not always match their initial expectations or actual bills.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing them as polite, friendly, and very... See more

Service

Clients share positive opinions on service, noting that staff are efficient, polite, and helpful during the... See more

Customer service

Reviewers mention positive feedback about customer_service, highlighting friendly, caring, and professional... See more

Price

Customers had positive experiences with price, reporting significant savings on their energy bills compared... See more

User experience

Users describe positive interactions with user_experience, highlighting smooth and hassle-free switching... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had Charlie and Michael come over and we had the most pleasent conversation! They were immensely helpful and informative, they went above and beyond to help us! They even made a summary version to... See more

Company replied

Rated 5 out of 5 stars

Very good pairing. Lively , humorous and sorted everything 👌 Explained comparisons and hopefully we will save some money. 🤞 Unfortunately we did not get their names but nice sales people and kn... See more

Company replied

Rated 5 out of 5 stars

I didn’t realise how much I was being overcharged by my current energy company until I saw the independent reviews. Neither did I realise the price increases due in 1st July and Oct 2026. I signed up... See more

Company replied

Rated 5 out of 5 stars

The agent was very knowledgeable about the energy. He was confident and very pleasant whilst explaining terms. He was not at all “pushy”! A very well presented Manager. One happy customer thank you.... See more

Company replied


Company details

  1. Price Comparison Site
  2. Boiler Supplier
  3. Electric Utility Company
  4. Energy Supplier
  5. Green Energy Supplier
  6. Mobile Network Operator

Written by the company

Dontwastemoney.co.uk is dedicated to finding customers both domestic and business, the best deal on their gas and electric. We compare all UK energy tariffs free of charge.

Working hard to find you a better deal on your gas and electricity!

Written by the company

An easy, hassle free way to save money on your home and commercial utility bills.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(5,652)

2,667 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The salesman was very good at…

The salesman was very good at explaining the process from start to finish

14 August 2026
Dont Waste Money logo

Reply from Dont Waste Money

Hello Joanne, thank you for your feedback, we’re really glad to hear you were pleased with the service.

Rated 5 out of 5 stars

Down to earth service.

Down to earth service.

17 August 2026
Dont Waste Money logo

Reply from Dont Waste Money

Hello John, thank you for your feedback, we’re really glad to hear you were pleased with the service.

Rated 5 out of 5 stars

Review for Benjamin

Review for Benjamin

Benjamin visited our property today, 17 August 2026. He was professional, approachable and highly person-centred throughout. He showed genuine empathy, dignity and curiosity in his communication, making everything easy to understand. He delivered the service efficiently while helping us save money, and his professional approach was greatly appreciated.

17 August 2026
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Reply from Dont Waste Money

Hello Michelle, thank you for your wonderful feedback. We’re pleased to hear that Benjamin was professional, approachable, and took a genuinely person-centred approach throughout his visit.
It’s fantastic to know that he communicated clearly, showed empathy, and made everything easy to understand while helping you identify potential savings.

Rated 5 out of 5 stars

Gentlemen was very helpful without…

Gentlemen was very helpful without being pushy
Got me on another plan with same company whist saving me money

5 August 2026
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Reply from Dont Waste Money

Hello, thank you for your feedback, we’re really glad to hear you were pleased with the service.

Rated 5 out of 5 stars

The young lady was knowledgeable

The young lady was knowledgeable, kind and had a good sense of humour and guided me through the problematic things as I am not at all tech savvy and she was patient and understanding.

13 August 2026
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Reply from Dont Waste Money

Hello Brendan, thank you for your feedback, we’re really glad to hear you were pleased with the service.

Rated 4 out of 5 stars

Good explanation

The member of your staff explained everything for us.
Gave us all the figures and told us that our fixed two year rate would not go up and if the rate came down our rate would come down as well.

13 August 2026
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Reply from Dont Waste Money

Hello Ronald, thank you for your feedback, we’re really glad to hear you were pleased with the service.

Rated 5 out of 5 stars

Friendly with great expertise

Friendly - quick and informative
Helped me save 20% on my energy bills

16 August 2026
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Reply from Dont Waste Money

Hello Divya, thank you for your feedback, we’re really glad to hear you were pleased with the service.

Rated 5 out of 5 stars

Had a good experience

Had a good experience

12 August 2026
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Reply from Dont Waste Money

Hello, thank you for your feedback, we’re really glad to hear you were pleased with the service.

Rated 5 out of 5 stars

The service the explanation

The service the explanation

10 August 2026
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Reply from Dont Waste Money

Hello Ingrid, thank you for your feedback, we’re really glad to hear you were pleased with the service.

Rated 4 out of 5 stars

Very good

Save me over 100 pounds a month

12 August 2026
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Reply from Dont Waste Money

Hello Tina, thank you for your feedback, we’re really glad to hear you were pleased with the service.

Rated 1 out of 5 stars

New calculation is all lies.

I was approached in Southport and lied to. I was told my monthly payments would be £75 (told this was the fixed price for 2 years never told it was an estimate) however when the agreement came through it was more than I am paying now at £109.32.

13 August 2026
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Reply from Dont Waste Money

Hello Rachael, thank you for your feedback. We’re sorry to hear about your concerns regarding the monthly payment quoted during the sales process.
For clarity, quotes and comparisons are generated using industry data and the information available at the time. The figures provided are estimates based on this information, while the final Direct Debit amount is set by British Gas and may differ depending on the account setup, payment preferences, and assessment of expected usage.
We appreciate your concerns and your comments will be reviewed internally as part of our compliance process. Thank you for bringing this matter to our attention.

Rated 4 out of 5 stars

Information

Told me step by step what would happen next. Clear and concise.

11 August 2026
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Reply from Dont Waste Money

Hello Rosemary, thank you for your feedback, we’re really glad to hear you were pleased with the service.

Rated 5 out of 5 stars

Very good staff

Very good staff

11 August 2026
Dont Waste Money logo

Reply from Dont Waste Money

Hello Caroline, thank you for your feedback, we’re really glad to hear you were pleased with the service.

Rated 5 out of 5 stars

Your staff Shiam is the best you have…

Your staff Shiam is the best you have in your company. He is very good at his job. Because of him I have sign up with British gas. My direct debit starts on the 28th of August. I'm loving it. Thank you Shiam.

10 August 2026
Dont Waste Money logo

Reply from Dont Waste Money

Hello Emma, thank you for your feedback, we’re really glad to hear you were pleased with the service.

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