Engineer appointment was quite quickly arranged and he arrived as promised. The fault was found and rectified efficiently and the machine now works as it should. Only downside is that the bottom pan... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The young man who helped us was great and much more informative thank you. Unfortunately we have still got the same problem where the dishwasher does not come on straight away!! My husband has to do s... See more
Company replied
Over the last two years, D&G have been out to help with faults and have either replaced or rebuilt our washing machine, fridge/freezer, microwave, oven and dishwasher!! All being around 10/11 years o... See more
Company replied
I recently sent my son’s Xbox One Series S to Console Doctor, through D&G. From start to finish the whole process was quick and straightforward. D&G sent a courier to collect and package the Xbox,... See more
Company replied
Company details
- Insurance Company
- Appliance Repair Service
- Boiler and Heating Service
- Machine Repair Service
- Refrigerator Repair Service
- Washer and Dryer Repair Service
About Domestic & General - UK
Written by the company
About Domestic & General UK
Written by the company
- A little bit about D&G
- We are proud to look after our customers and the appliances that keep their homes organised. We work hard to ensure that we deliver a great customer experience at every interaction, we continue to develop our digital products to enable customers to contact us in a way that works for them.
We are here to help
Response
We work hard to ensure that we deliver a great customer experience at every interaction.
We are here to help and aim to respond to your Trustpilot reviews within the hour.
Contact info
11 Worple Rd, Swan Court, Wimbledon, London, United Kingdom
- 0333 000 4966
- domesticandgeneral.com
4.2
Great
150K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Professional and courteous
I find this company professional and courteous.
I have no problems with contacting them regarding breakdowns and an engineer is arranged at a time and date of my choosing.
28 July 2026
Reply from Domestic & General - UK
Hi Tracey,
Thanks for sharing a review and for rating us so highly, we really appreciate it!
Thank you,
Nick
The D&G Team
Delivery and installation 10/10 both…
Delivery and installation 10/10 both helpful and made sure we were satisfied with everything he did.
Thank You
29 July 2026
Reply from Domestic & General - UK
Hi Larraine,
Thanks for sharing a review and for rating us so highly, we really appreciate it!
We're really pleased to hear you found your installers polite and professional
Thank you,
Nick
The D&G Team
Reply from Domestic & General - UK
Hi C Wright,
Thanks for sharing a review and for rating us so highly, we really appreciate it!
We're really pleased to hear you found our agents informative and professional
Thank you,
Nick
The D&G Team
Great service
Washing machine was fixed quickly. Easy to book a repair I was able to speak to a person quickly. Engineer was great. Great service.
1 July 2026
Reply from Domestic & General - UK
Hi Miss Belson,
Thanks for sharing a review and for rating us so highly, we really appreciate it!
We're really pleased to hear how impressed you were with the service you received. Should you need us again, we'll be more than happy to help!
Thank you,
Nick
The D&G Team
Excellent service
Excellent service. Quick repair. Picked up, repaired and delivered in a matter of a couple of days. Very impressed.
30 July 2026
Reply from Domestic & General - UK
Hi Ayjay,
Thanks for sharing a review and for rating us so highly, we really appreciate it!
We're really pleased to hear how impressed you were with the service you received. Should you need us again, we'll be more than happy to help!
Thank you,
Nick
The D&G Team
Reply from Domestic & General - UK
Hi John,
Thanks for sharing a review and for rating us so highly, we really appreciate it!
Thank you,
Nick
The D&G Team
Good service …
Product arrived on time and was fitted in professional manner.
Old applicable and packaging removed
30 July 2026
Reply from Domestic & General - UK
Hi Mick,
Thanks for sharing a review and for rating us so highly, we really appreciate it!
Thank you,
Nick
The D&G Team
Reply from Domestic & General - UK
Hi Sidat,
Thanks for sharing a review and for rating us so highly, we really appreciate it!
We're really pleased to hear you found our agents helpful and proffessional. Should you need us again, we'll be more than happy to help!
Thank you,
Nick
The D&G Team
Reply from Domestic & General - UK
Hello Tracey,
Thanks for sharing a review and for rating us so highly, we really appreciate it!
Thank you,
Nick
The D&G Team
I'm really happy with my new fridge…
I'm really happy with my new fridge freezer thank you
23 July 2026
Reply from Domestic & General - UK
Hello Kathleen,
Thanks for sharing a review and for rating us so highly, we really appreciate it!
I am pleased to read you are happy wth your replacement
Thank you,
Nick
The D&G Team
Call quickly answered
Call quickly answered, and queries dealt with competently and satisfactorily.
29 July 2026
Reply from Domestic & General - UK
Hello Adrian,
Thanks for sharing a review and for rating us so highly, we really appreciate it!
I am please to read you found our agents competent and professional
Thank you,
Nick
The D&G Team
Superb service
29 July 2026
Reply from Domestic & General - UK
Hello Ibrahim,
Thanks for sharing a review and for rating us so highly, we really appreciate it!
Thank you,
Nick
The D&G Team
Reply from Domestic & General - UK
Hello Scott,
Thanks for sharing a review and for rating us so highly, we really appreciate it!
Thank you,
Nick
The D&G Team
Fast Response
Quick response is everything for me. Getting what you need done as at when you needed it. That is top notch.
30 July 2026
Reply from Domestic & General - UK
Hello Olamilekan,
Thanks for sharing a review and for rating us so highly, we really appreciate it!
Thank you,
Nick
The D&G Team
The initial engineer imediately…diagnosed a fault not worth fixing. 8th July.
The initial engineer imediately recognised a fault not worth fixing. The decision was to supply a new dishwasher and we were giving model options and a clear date for installing the new product. Everybody involved was very polite and helpful and, thank goodness, my new washing up days were over.
13 July 2026
Reply from Domestic & General - UK
Hello Mr Morgan,
Thanks for sharing a review and for rating us so highly, we really appreciate it!
I am pleased to read you are happy with our service and your replacement dishwasher
Thank you,
Nick
The D&G Team
Reply from Domestic & General - UK
Hello Joanne,
Thanks for sharing a review and for rating us so highly, we really appreciate it!
Thank you,
Nick
The D&G Team
The customer service when discussing my…
The customer service when discussing my insurance was sensitive to my circumstances
28 July 2026
Reply from Domestic & General - UK
Hello Moira,
Thanks for sharing a review and for rating us so highly, we really appreciate it!
I am pleased to read you found our agents caring and professional
Thank you,
Nick
The D&G Team
Domestic and General honour the…
Domestic and General honour the agreement that you sign up for without quibble or argument. A good service in general.
30 July 2026
Reply from Domestic & General - UK
Hello Salome,
Thanks for sharing a review and for rating us so highly, we really appreciate it!
We're really pleased to hear how impressed you were with the service you received. Should you need us again, we'll be more than happy to help!
Thank you,
Nick
The D&G Team
the issues of the tumble drier was…
the issues of the tumble drier was acted onwithout delay
8 July 2026
Reply from Domestic & General - UK
Hello Ft,
Thanks for sharing a review and for rating us so highly, we really appreciate it!
Thank you,
Nick
The D&G Team
The person I spoke to was very helpful
The person I spoke to was very helpful, explained everything regarding my policy.
29 July 2026
Reply from Domestic & General - UK
Hello Kay,
Thanks for sharing a review and for rating us so highly, we really appreciate it!
We're really pleased to read you found our agents helpful and professional.
Thank you,
Nick
The D&G Team
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