Doctor On Demand Reviews 

Dr. Suzanne Kersbergen, DO Literally was reviewing my chart.. and opted out of seeing me(literally said it was disconnected!) all I was trying to be seen for was a sinus infection. I would go to a local walking if this is how they treat people. I sat there and watched her “review” my chart for 15 minutes then hang up! Insane! I’m still pretty horrified.

Do NOT sign up and waste your money.

The doctor I saw was rude and acted as if I was bothering her by even having an appointment. The "appointment" if you want to call it that lasted for 2 minutes at absolute most. There was no information given and after I agreed for them to take my money there was zero help to me whatsoever and the call was ended. I filed to get my money back and was told that there is nothing they can do and the appointment was "appropriate".

This site is a TOTAL SCAM. I wish I would have looked at the reviews before signing up.

My booking experience was a data collection waste of time. The doctor got on and simultaneously got off and that was it no apologies no explanations. This isn’t the early 2000 where apps are new but they try to pretend like it was a connection issue the virtual assistant was so smooth with collecting all of my data but the non-live chat keeps dying as well. It’s all a fallacy.

They overcharged me and have still not refunded me, even though they said they made a mistake. Been almost a year

DO NOT GO THROUGH DR ON DEMAND
I had to pay upfront $100 per visit. It was not explained nor specified that this wouldn't cover the full cost of the visit. These appointments were solely to refill my prescription, which they require you to do monthly. So I was basically paying $100 per month to get a prescription re-filled. The appointments were less than 5 minutes and these people hand out prescriptions like candy. I went back in to check what I owed for the appointments and it's now telling me I owe $2,365.30 for each appointment. It doesn't specify why or for what visit. I've had to go through 3 different phone numbers to even get an answer. I'm actually appalled.

I scheduled an appointment several weeks ahead. On the day of the visit, I joined the call and as the therapist was joining, we were disconnected. I tried to log back in but it showed the visit was completed. I called customer service and said they couldn't do anything about it. I din't receive a message or text saying that they were sorry and had to cancel. This was absurd, I waited 1 month for this visit only to have it cancelled and to feel that customer service couldn't do anything!!

I am writing to express my strong dissatisfaction with a recent experience using the doctorondemand.com service, which I do not recommend.

I attempted to join a scheduled doctor's visit but was locked out of the call. Despite this technical failure, my card was charged for the visit. When I reached out for help online, I received an unhelpful automated response.

Upon calling and speaking with a representative, I was informed that they found no technical issues and that I would still be charged a $30 late fee. This indicates a very poor standard of customer service and a lack of concern for the customer experience.

Furthermore, a representative from doctorondemand.com explicitly promised me a refund, yet this promise was not honored.

This overall experience—being charged for a service I could not access, the lack of support, and the refusal to issue a promised refund—leads me to believe that your company provides very poor service. I would strongly advise you never to use their services unless you want to be ripped off.

This was hands down one of the worst healthcare experiences I’ve ever had. Doctor on Demand completely missed the mark. The provider was unhelpful, dismissive, and clearly uninterested in actually listening or providing care. I felt rushed, talked over, and left with zero solutions or guidance.
The entire interaction felt like a checkbox exercise rather than a medical appointment. No empathy, no effort to understand my concerns, and no meaningful advice or treatment. If I wanted to feel ignored and frustrated, I could’ve saved my money and stayed home.
For a service that markets convenience and quality care, this was a huge disappointment. I would not recommend Doctor on Demand to anyone looking for real medical support. Avoid if you actually want help.

I went to the chemist and they advised me to consult a doctor which I did - Desperate so came to doctor on demand.

Doctor was not at all helpful, told me to go to the chemist and get over the counter medication..
went to a doctor the next day and straight away prescribed me with anti biotics and drops.

The lack off knowledge and care doctors had from this company was very concerning.

This company charges you $65 up front. This money is lost if they don't provide a service, which they DIDN'T.

Don't get scammed. Don't use them. They can't provide referrals or medical care.

BEWARE

This is an absolute waste of money! I had a sinus infection, having suffered a few days. I did their online appointment - described symptoms. I have had them before, knew I never get over them without an antibiotic. They told me to go to the drugstore and buy flonase and take ibuprophen. DUH! I could do that without them telling me. you need a doctor for an Rx. if they won't give you one - they are taking your money for nothing. I ended up having to pay an urgent care place. I fought the charge but they wouldn't refund my money. NEVER AGAIN!

I had an amazing experience. No wait, got medical cert and doc listened. Money well spent.

I would caution anyone considering Included Health / Doctor on Demand.
In July 2025, I canceled an appointment only minutes past the cutoff because I was unable to log into their system. A representative confirmed in writing that my late-cancellation fee would be refunded and told me to allow 6–8 weeks. Four months later, I was suddenly told the refund was denied and that the fee was still owed—completely contradicting their earlier written approval.

This reversal has been stressful and feels misleading and unethical. I’ve been a loyal, paying user for years, and I’ve always paid on time. Approving a refund, waiting months, and then reversing it without notice is unacceptable.

I’m asking Included Health to remove the fee, close the invoice, and fix their inconsistent billing and communication practices so this doesn’t happen to anyone else.

Horrible service. I had a sinus infection, the providor would not give me antibiotics. i went to an in person clinic the next day and got antibiotics. It was a huge waste of money. They do not provide actual medical services. I disputed charges with them and my credit card. FRAUD TOTAL CONSUMER FRAUD.

The first time I used Doctor On Demand, everything went fine. I made sure I was at the appointment on time, app open, and in a quiet space as requested. Otherwise, it was made clear to me that I would be charged for the missed appointment. My specialist appeared, and we talked, and then the session ended. My second appointment was for an urgent care visit, and this is the visit I am reviewing here. I was on time for my appointment and ready to go. I saw my doctor join and was reviewing my charts, then the visit abruptly ended for absolutely no reason, and all traces that I had even scheduled it were immediately erased from the app. I reached out to scheduling, expecting an apology or maybe a credit to my account, and got some bullcrap excuse about 'technical issues.' They get one star from me because if you miss an appointment, you are billed the full cost of the appointment. There are no excuses or BS reasons you can come up with to get out of the fee. But if they miss an appointment and waste your time, and therefore cost you money, nothing happens. They just get a pass. Doesn't seem an ethical way of doing business to me.

Predatory! Avoid at all costs! Their website was down and kept kicking me out. Contacted customer service right at the time of my appointment - they responded hours later. Was told that I missed the appointment and was charged $200. Refuted it, refund denied, escalated it, refund denied.

I have gone through three providers on this app due to unreliability. With this group, it is fine for providers to cancel and no-show on their patients. This happened to me so many times that I lost count. I would also logon to my appointment to find it was cancelled and they gave me NO notification whatsoever. Their website and app are glitchy and temperamental.

Eight weeks ago, I never got notification that my provider was ready on the website. I started looking for my appointment to join the call and it was nowhere to be found. Then I got a notification that I was charged $202 for a "no show" fee. I texted my provider that I was trying to logon. She told me to contact "customer care" to reverse the erroneous charge. They have repeatedly refused to correct the error. Customer service says they authorize providers to cancel or no show an appointment even just a few minutes past the appointment time. It is a total double standard.

This is a shakedown and I am sure I am not the only one this has happened to. I sadly will be ending treatment with my therapist today, whom I like, because of this company's predatory billing practices, unreliable platform, completely uncaring customer service, and some flaky providers. BEWARE!

Shitty doctors and piss poor service. All she dud was tell me to go to an urgent care.

If I could give zero stars, I would. My therapist was amazing—this is about the company. Ever since Doctor on Demand became Included Health, they’ve turned into a corporate scam. I was told I wouldn’t be charged for a missed session, yet months later they billed me and denied my appeal with false claims.
As a single mom working two jobs, the stress they’ve caused is unacceptable. They care more about money than patients. I’ve deleted the app and removed my billing info. Hopefully, enough honest reviews bring accountability—because what they’re doing isn’t right.

I made an appointment. It was no charge through my company. I forgot I had an appointment the next day so I needed to reschedule my appointment. There were no available appointments so I had to cancel my appointment. They charged me $129. I tried to dispute the charges but they wouldn’t respond to me or PayPal. Never NEVER again!!