Doctor On Demand Reviews 

Scam!! Every time I have booked an appointment with them. It says I owe zero dollars with my insurance and now all of a sudden they’re trying to charge me $120 from past appointments. And when you try to call them or ask them, you can’t get a hold of anyone.

I would have rated it five stars. Last year was my first time using Dr on Demand. I used it for the first time because my in person primary care had left the practice and I needed refills for maintenance medication. I then set up an appointment for annual physical. Knowing that my last in person one was all talk and lab work, I liked the convenience. However, since my insurance pays 100% for Dr on Demand, I never received a bill. That is until 6 months later when I got a collection notice for the second visit. I contacted included health and they told me that it was a glitch and that I shouldn't worry about it and wouldn't receive any additional collection notices. About a month later I received another collection notice. Contacted included health. While waiting, I went to the collection site and found that the visit had been mis-coded as self pay. This time they admitted that was the issue and resubmitted to my insurance. Problem solved or was it? After this received a notification from my insurance company about a claim with the lab that Dr on Demand had sent me to for testing. The claim was processed as out of network. I contacted included health and they asked if I had chosen the lab. I couldn't remember after 6 months, but later found the conversation with Dr on Demand on the included health app. It clearly shows that during the initial previsit that I was given a choice of labs, the closest was 45 minutes from home, but only 15 minutes from my work. I checked the covered labs in the included health app and it didn't show anything close to me. I contacted included health about this again with this information and they told me that with the new information, quality control would contact me within 5-7 business days. After 7 business days I contacted them. No helpful response. Today, 11 business days later, I contacted the original person and was told that it was still under review and would be another 5 business days. When I told them that I believe that they were just pushing it out so that I would give up, she just repeated what was said. Seriously, we need single payer/universal healthcare.

Terrible
Paid for consult to get medication and script unsigned so unable to get my medication
When contacted by pharmacy to rectify told the doctor I consulted with did not work there

I got charged 158 dollars because I was 5 minutes late to a 50 minutes counseling session. The app took down the session link so I couldn't even enter the session. Multiple calls and emails made. The staff told me it was my fault to be 5 minutes late to counseling session. Come on, counseling session has usually 15 minutes grace period and the session won't get cancelled but shortened if being late. If your platform can't practice beneficence and ethical care for counseling clients, don't offer those services. I deleted the app. More worries and stress were caused by the app. Not worth it.

I primarily chose Dr on Demand for getting quick treatment. I realized that i just wasted my time since the provider didnt prescribe any medicines even after getting my lab work done and asked me to consult a PCP, they asked to schedule a appointment which is unexpected. I dont understand what is the point of getting consultation with dr on demand when i still need to book appointment with another provider? even for this appointment I needed to wait for more than 2 weeks. I have been asking lot of questions before I book the appointment and have spend too much of time explain everything. Finally my time and money are wasted, I need to restart with a PCP again. The real problem is getting a in-person PCPs appointment is too hard since no one is available for at least 4 months. Dr on Demand should have advised to consult a local PCP as and when I explained the scenario in the appoint booking time itself. This is totally rubbish. I was not facing this kind of issues when UHC uses Uptum, used to get all support, prescriptions immediately. Dr On Demand consume our precious time and money for nothing.

I have used Doctor on Demand in the past-It used to be helpful. This time around I chose the ''wait in line' option which is new. All day it said '15-20 minutes'. I waited for hours and hours-No one ever came. Then finally schedule an appt, missed it by ONE MINUTE due to wifi, and they still charged me. I begged and begged for a refund, and their bot customer service just sent me scripted denials. Clearly they've outsourced and I will never use them again.

I had a very disappointing and frustrating experience during my recent telehealth appointment with this provider. I scheduled the visit because I am experiencing significant work-related stress, severe sleep disruption, exhaustion, and emotional strain that has begun affecting my ability to function and work.

During the session I explained in detail that the situation at my job has escalated to the point where I have been missing work and feeling overwhelmed. Instead of acknowledging the seriousness of what I was describing, the provider repeatedly reframed workplace disciplinary actions as “positive feedback” and suggested I should simply use them to “do better next time,” rather than addressing the impact the situation was having on my mental health.

At several points I explained that I was extremely stressed, agitated, and at my breaking point with the situation. I also requested documentation confirming that I had attended the appointment, as I have been struggling this week and had missed work. The provider refused to provide even a basic doctor’s note or visit confirmation.

What made the interaction particularly upsetting was that when I expressed my concern about not receiving any documentation or support, the provider appeared to smirk during portions of the conversation. That reaction felt dismissive and unprofessional, especially given that I was explaining serious stress and emotional distress.

When I stated that I felt the interaction was being handled poorly and that I intended to report the experience, the provider abruptly ended the call.

Patients seeking mental health care should feel heard, respected, and taken seriously. Unfortunately, this interaction left me feeling dismissed and unsupported at a time when I was actively seeking help for significant stress and emotional strain.

I hope the practice reviews how patients in vulnerable situations are treated during telehealth appointments so that others do not leave feeling the same way.

Total scam. They charged me for a no show despite being available via mobile and desktop at the time of the appointment. They have since ghosted me at my refund request.

Unusable website, didnt work on multiple browsers. Wasted time.

Scheduled a visit, logged on five minutes early to the site, and after waiting an additional fifteen minutes, my visit was canceled because the doctor couldn't be bothered to show up. The next available appoint wasn't until the next day. What a joke. Don't bother trying to use this worthless site.

I used Doctors on Demand on November 13, 2025, and unfortunately my experience mirrors what many others have reported. The nurse was over five minutes late to the appointment, and despite the platform accepting my insurance, I was still required to pay the full $129 fee upfront.

After they processed my insurance, my actual copay was only $10 — but as of February 2026, I still had not received the reimbursement for the difference. I reached out to them multiple times with no resolution. It ultimately took filing a chargeback with my bank to get the money returned.

Given the delays, lack of communication, and the amount of effort required just to receive a basic reimbursement, I would not recommend this service.

Do NOT use Doctors on Demand! I've been fighting with them for nearly a year after they starting charging me and said they couldn't verify my insurance. I provided them letters from Tricare and even had a Tricare representative on a 3-way call telling them I was covered, and they're still trying to get money from me. I used them from Jan. 2024- Dec. 2024, but in November, they started charging me because they claim I had no insurance. Now they won't respond to emails or phone calls! My therapist was fantastic, and I wanted to continue with her, but they made it impossible!

My appointment cost $84 dollars up front, as they don’t take my insurance. They refused to give me what I needed—a work note proving that I have a work injury, only minor restrictions needed—and were quite rude about it. The provider insisted I need to get this from my PCP. When I politely explained that I don’t have a PCP, she snootily said, “then you need to get one!” with her eyes wide and dismissive. I make very little money. I can’t afford a PCP. And by the way, this isn’t legal policy. It’s company policy. So they CAN help, they just CHOOSE not to. I paid nearly $100 just to get told no. I’ve requested a refund and have yet to hear back. Don’t waste your money here.

The AI that is heavily used by Doctor on Demand is dysfunctional. It repeatedly made errors in gathering health information, no matter how I phrased and rephrased my problem. I have a medical background and know how to describe health problems.
The actual human medical practitioner was then not given all the information that AI collected, including the most pertinent details.
Their technology, from beginning to end mixed up my information. At one point I was determined to have applicable insurance. The next time I was denied an appointment for want of the correct insurance.
Upon calling to correct that problem, the poor customer service rep had no way to correctly communicate the tech problems, nor the reason for my requested telehealth visit. Her program would not let her proceed without some form of entry so she was forced to enter false data to make her system work.
The same happened later during my telehealth appointment. Their system is so poorly conceived that it is a dangerous fiasco. The computer is set up such that it cripples the humans ability to communicate health conditions or needs. The misunderstandings do not end.
During the appointment the technology did not work. The patient microphone would not turn on. It forced us to talk on the telephone while still doing face time so the nurse could hear me. There was a high pitched screeching and echoing throughout the visit.
Overall, Doctor on Demand used up an aggravating amount of my time, only to give me a final refusal-for-service for a reason that had nothing to do with my visit. It came out of left field. It was not what the human worker recommended or what I was taking about. The outcome was bizarre.
It is appalling that Regence BC/BS would even suggest that I use this service. They had recommended Doctor on Demand when I called to complain that I was unable to get into a doctor in my state short of 4 months. I have a pressing medical need.
The breakdown in our medical system is horrific but Doctor on Demand is NOT the answer. The "service" is a dangerous joke. Steer clear. If you are one of their employees with a medical license, I would try to get out. Doc. on Demand is heading for an inevitable medical disaster. You are in a set-up to take the fall, not to mention what could happen to your patient.

Criminal operation. double billed me $99 and say it will be up to eight weeks before they can reimburse me. Three days after talking to a person who claimed to be a doctor I went to an urgent care locally to receive the meds I needed They still have $200 of my money for a couple of months. Needs to be a class action lawsuit.

01/24/2026 Hope that you are reading this before you waste your money with doctorsondemand.com they join forces with another company. I give them on star if I could I give them 0 starts. I have a medical condition call Gout flare up, they are very painful, and Only one medication works for me. I call doctors on demand and requested a prescription refill since I change insurances. the wait time for my replacement PCP is 4-8 weeks. got the prescription and I requested a minimum of 30 tablets to resolve the medical condition; they only prescribe 12 tablets. I called them back and went thru their process, it is a waste of time, they-are RN and doctors therefore they do not care, I paid the fee and was told that I could call back to request another refill. Well, they have given the "Don't Bother me" attitude and they want me to pay them additional fees for another consultation, they have done this before. Consumer beware stay aware from doctorsondemand.com it is a new heartless company the doesn't care.

Rushed appointments. Lack of real concern by certain clinicians. Under prescribing or prescribing the incorrect medication. Most "clinicians" read from a script. They respond with facts that are already known by the patient. In particular, Dr. Scott Martin, often seems confused as to what to prescribe or will only approve of the otc items already being used. My husband and I both saw him virtually and he gave the same "diagnosis". He literally said the same thing to both of us. He then asked us the same question- "What would you like me to prescribe?" We didn't have the same symptoms. Being seen virtually has its limitations, but some of these "Drs" seem set on a script and not the actual patients' underlying conditions. Today I couldn't fit in two words about my symptoms with Brittany Crenshaw. She stuck to her questionnaire checklist and did not want to hear any extra information. She prescribed Tessalon Perles after I told her what my cough is producing. I now feel more sick and my cough has increased. From now on we'll be seen in person at an urgent care clinic instead of wasting time and money on poorly trained "clinicians".

We had a very disappointing experience using Doctor on Demand for my minor daughter. On multiple occasions, her therapist failed to attend scheduled appointments with no notice, no call, and no follow-up. These repeated no-call/no-shows were disruptive and unacceptable, especially for a child receiving mental health care.

During our most recent appointment, I experienced technical issues accessing the platform and contacted Doctor on Demand immediately to report the problem. Despite notifying support in real time, I was still charged $129 for the appointment. Resolving this charge became another ordeal, involving nonfunctional payment links and repeated attempts to get help by phone and message with little meaningful support.

I was also alarmed by guidance provided early in our care. Due to my divorce, staff advised me to share my login credentials with my ex-husband so he could access our daughter’s care. This directly contradicts basic HIPAA privacy standards and placed my personal protected health information at risk.

Overall, our experience reflected poor communication, improper billing practices, and inadequate attention to patient privacy. As a result, we have discontinued using Doctor on Demand. I would not recommend this service, particularly for families seeking reliable and professional care for minors.

Wow, live and learn - my experience was exactly as the other complaints on this site. I was hoping to save a trip - nope! Yikes, stay away from this site.

Dr. Suzanne Kersbergen, DO Literally was reviewing my chart.. and opted out of seeing me(literally said it was disconnected!) all I was trying to be seen for was a sinus infection. I would go to a local walking if this is how they treat people. I sat there and watched her “review” my chart for 15 minutes then hang up! Insane! I’m still pretty horrified.