DocTap Reviews 

We initially had issues booking 5 COVID-19 tests for a flight to the States. I emailed the published email address and heard back from Amna in an hour and she was able to help us get everything scheduled. Very easy to work with.

The doctors are great, but everything surrounding the service is totally useless. Their booking systems are very broken, and their payment systems are very insecure and in breach of their merchant obligations. Avoid them for anything but the simplest task.

The doctors and administrative staff at Doctap are much to be recommended: helpful and expert at a reasonable price. I had one difficult experience today. They don't send prescriptions to a pharmacy of your choice after a phone appointment. There's a code sent which your pharmacist has to use by logging into a third party verifier. Other services such as delivery are offered by the verifier. But if your pharmacist can't make the code work, getting your prescription (private and paid for) is more complicated and tedious than the NHS or other private services.

I have been met with an extreme degree of incompetence with this company in its handling of my blood testning and hence can only advice strongly against consulting it.

Amazing experience! I was kept up to date with the processing of my COVID test which really helped ease my anxiety about my results being delayed. Also my results came in 6 hours earlier than expected! Will definitely be using their services again.

Kind, extremely helpful staff; very clean/comfortable waiting area. As promised, covid test results in an hour.

Lovely nurse/medic who administrator the test and results within the hour. Welbeck street location. Reccomend.

Incredibly quick response. Given how stressful travel + testing can be, Keisha us a credit to the org. I got a reply inside 10mins. 10/10 - will use DocTap for all my testing moving forward, and will encourage others to do the same

I had to take RT-PCR for my son and was googling to find the right place. I spent a little time and didn't manage to get the satisfied test centre. But in the end I've delegated to my wife and based on the recent reviews from TrustPilot though its a bit a drive to Stratford(but its worth a drive), we decided to go with DocTap, and we had fantastic service right from the booking, testing, results etc. Many thanks DocTap.

Incase if you need a PCR test I would certainly recommend DocTap because of the following reasons...

1. Seamless booking process
2. Relatively cheap
3. Get the test results as promised. We went with same day service, gave samples at 1pm, got results at 6:23 pm same day.
4. Notification sent to you all the way from samples collection, sent to lab, testing started, and the results.

Once again Many Thanks DocTap

Rep was very professional and service was very quick. Very satisfied with the service. Will recommend to others.

Really helpful！

Wish I knew where the good reviews were coming from - I have made so many attempts to reach out to DocTap and inquire after their corporate services and every single one has been met by silence or being referred to somebody else to be met with more silence. I never leave bad reviews but this was so disappointing after seeing how well they handle existing customers.

By far the best customer service, hands down! I made a mistake when booking the type of test I needed. I realized prior to traveling that I needed a much cheaper test. Hours before my appointment I reached out to customer service to inquire about a refund or exchange of service. Rahma replied almost immediately presenting me with my refund or exchange options. Less than 15 minutes later I have a new appointment and a refund for the difference. She was beyond great.

In this day & age, good customer service is so very hard to find. I was so grateful not to have to chase in order to get my issue resolved. Definitely a trustworthy service provider.

Absolutely impressed. From the test centre staff, who was so friendly, taking the time to explain the difference between lateral flow and antigen test, to answering my questions patiently. Got my results, back same day. Quick and easy

Amna was very helpful and sorted out my issue in no time. Thank you

Fantastic service. Quick and easy test and was seen earlier than my appointment as it was quiet, results came in 30 mins! Just brilliant and a great price. Clear instructions and centre close to home.

Excellent service and friendly too. We went an hour early and they saw us immediately. Results were very fast, under an hour. Highly recommend!

I’m so glad I didn’t listen to the negative reviews. My Covid test was performed on time in a professional environment (London Bridge location). I received my results for the Antigen test within an hour. The test was accepted by the airline and I didn’t have any problems returning to the USA.

It was very easy to book. No wait at all. The nurse giving the test was so gentle
( she had lots of experience doing it!)
Received results within the hour like it stated

In my stress and panic to get back to Hong Kong, I had not realized the accreditation letter was embedded in doctap's email. As the airline would not let me board at LHR, when I call doctap, the person on the end of the line did not point this out to me. Instead, I was advised that whilst doctap is ISO certified, the lab they use is not. I nearly lost my flight over this extremely stressful incident. Fortunately, as I calmed down, I was able to figure it out for myself. The person on the phone was very, very unhelpful. I won't be using them again!