Absolutely love this brand. All of my jewellery is D Louise and I cannot stop purchasing. I love alternating between my pieces. Most of all - if you ever have an issue with anything their customer ser... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love the ring and its quality. It had been sold out for a while, so I was thrilled to finally get one as soon as it was restocked. There was also a delivery issue on USPS’s end, but D. Louise’s cust... See more
Company replied
Ordered yesterday afternoon- received this morning! Amazing customer service - I did email after confirmation to ask if I could get it before next Monday, but Wow, they had sent it to Royal Mail imm... See more
Company replied
A ring has tarnished. I wore it every day whilst on holiday. D Louise jewellery I have purchased lots of no problems, have stayed looking like new. I contacted customer service, immediately they respo... See more
Company replied
4.7
Excellent
4K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from D.LOUISE
Hey Adam, thank you for reviewing your recent shopping experience with us. We're thrilled to hear that you're pleased with the customer service you've received x
So helpful and understanding!
11 May 2026
Unprompted review
Reply from D.LOUISE
Thank you so much for your kind words. We truly appreciate your support and are so happy we could help!
Extremely polite and helpful and lovely…
Extremely polite and helpful and lovely quality jewellery
12 May 2026
Unprompted review
Reply from D.LOUISE
Thanks so much for your lovely review, Roz. We're so glad that our team were able to help you, and that you're pleased with the quality of your jewellery x
Glory and Jobie were amazing in helping…
Glory and Jobie were amazing in helping me with replacing my jewellery. Quick responses and dealt with my issue straight away
9 May 2026
Unprompted review
Reply from D.LOUISE
Hey Shannon-Paige, it's lovely to hear that Glory and Jobie were able to assist you and arrange for a replacement to be sent out. I'll be sure to pass on your kind words, and we hope you love your jewellery when it arrives x
I changed my mind about my purchase…
I changed my mind about my purchase soon after ordering it. And was told I had to wait until it was delivered. I have been having trouble with the returns portal and have emailed 3 times asking for help with no response........
9 May 2026
Unprompted review
Reply from D.LOUISE
Hi Ceri, we're sorry to hear that you're feeling let down after purchasing with us. We do state on our website that we're unable to amend/cancel orders once they've been placed, but we're so sorry if this information was missed. I have taken a look into this and can see that our customer service team assisted you with your return yesterday. If there is anything else we can help with, please don't hesitate to reach out.
Paperclip Necklace
The problem with my necklace has been resolved thank you
Unfortunately one of the items I received from here was dull in colour and looked nothing like the other 3 items which are lovely but despite being told 3 days ago someone would be in touch I have heard nothing after also trying to reach out via the WhatsApp number. This seems an all too familiar reaction with online sellers but I had higher hopes from DLouise after all their online presence.
8 May 2026
Unprompted review
Reply from D.LOUISE
Hi Debbie, thank you for your review. I'm so sorry to hear that you're unhappy with the Paperclip Necklace you received. I can see that this has been resolved with the team, and our customer service team have arranged a replacement for you. We hope you love it when it arrives.
Custom service with DLouise is very…
Custom service with DLouise is very impressive: had an issue when I duplicated an order. Very easy to rectify and go a refund very quickly, very much appreciated and impressed
4 May 2026
Unprompted review
Reply from D.LOUISE
It makes our day to hear that you're pleased with the customer service you received from the team. We're so glad that they were able to assist you with your query, and thank you for your feedback x
Had a problem with an item
Had a problem with an item, very easy to talk to an actual person and issue resolved promptly
6 May 2026
Unprompted review
Reply from D.LOUISE
Thank you for your feedback, Kevin. We're sorry to hear that you experienced an issue, but we're so glad that our customer service team were able to assist you. I'll be sure to pass your kind words over to the team x
Absolutely stunning pieces
Absolutely stunning pieces! I ordered a tennis bracelet and some earrings for my bridle jewellery and they are really beautiful and elegant! There was a mix up with one of my pieces and I was sent the wrong thing. The customer service was impeccable, they replied to my email within a few hours and had the correct piece sent to me the next day with no fuss!
Overall very impressed!
7 May 2026
Unprompted review
Reply from D.LOUISE
Hey Jasmine, thank you for your feedback. We're sorry to hear of the issue with your order, but we're so glad that our team were able to get that all sorted for you. We're thrilled to hear that you're pleased with your pieces, and we hope you enjoy wearing them! x
Gold textured band ring
I bought the gold textured ring and absolutely love it, so stylish I never take it off ! I would highly recommend buying any of D.louse jewellery you will not be disappointed
6 April 2026
Unprompted review
Reply from D.LOUISE
Hey Lorna, it makes our day to hear how much you love the design of your gorgeous Textured Band Ring. Thank you for your review x
Customer Service
Amazing Customer Service from The D Louise team have not had a service like this for a long time.
2 May 2026
Unprompted review
Reply from D.LOUISE
Thank you for such a wonderful compliment, it truly means a great deal to us! Delivering exceptional customer service is something the whole D.Louise team is incredibly passionate about, so knowing we've made a lasting impression is really special. We look forward to seeing you again soon!
100% Service
As always, D.Louise and their exceptional Customer Service team (Jobie, specifically) resolved my issue quickly and thoroughly. This company backs their product 100% and they keep their word with their Guarantee Policies. I love all of my D.Louise jewelry and I will continue to be a customer of theirs forever!
30 April 2026
Unprompted review
Reply from D.LOUISE
Thank you so much for this wonderful review! We'll be sure to pass your kind words on. Standing behind our products and honouring our guarantees is something we take great pride in, so it's fantastic to hear that comes through. Your loyalty means the world to us and we look forward to serving you for many years to come!
What fantastic customer service…
What fantastic customer service department . We had an issue which was rectified immediately no questions asked ( rare) .
Not forgetting their fabulous designs and quality. Much appreciated
29 April 2026
Unprompted review
Reply from D.LOUISE
Thank you so much for your kind words! Making things right for our customers quickly and without hesitation is something we're deeply committed to, so it's wonderful to hear that resonated with you. We're also delighted you love our designs and quality as we put so much care into every piece. We look forward to welcoming you back!
Doesn't stand the test of time.
The jewellery doesn't stand the test of time. Fine for short term wear. I have bought £250+ possibly £300 worth of jewellery over multiple purchases. Out of 6 pieces only 2 are still wearable due to gold colour wearing off, breaking and jewels falling out. I do not have a manual job, go on holiday once or twice a year and I am not an athlete (to give you an idea of the wear and tear the items receive.)
While I like the items, the ethos and the marketing, be prepared for items to last maybe a year to 18 months.
30 April 2026
Unprompted review
Reply from D.LOUISE
Hey Rachel, thank you for your feedback. I'm so sorry to hear that you've experienced an issue with your jewellery, and I completely understand how disappointing this is. Please pop a message to info@dlouise.co.uk, and our customer service team will take a look into that for you. We look forward to hearing from you soon.
Customer Service is fantastic and quick
30 April 2026
Unprompted review
Reply from D.LOUISE
Thank you for the lovely feedback! Being quick and helpful for our customers is always our top priority, so it's brilliant to hear we delivered. We look forward to welcoming you back!
Great customer service and communication, happy with the final outcome.
My first order didn’t arrive due to customs issues, which was frustrating. However, the shop responded quickly and proactively sent a replacement, which arrived without any problems.
17 April 2026
Unprompted review
Reply from D.LOUISE
Hey Ventanilla, we're sorry to hear of the issue that you experienced with your package in customs, but we're so glad that our customer service team were able to resolve that for you. We hope you love your order, and thank you for your feedback x
Super disappointed as this was a very special gift, something I'd hoped she could wear for many years to come as a reminder of her wedding day.
Bought my sister a tennis bracelet as a wedding present to wear on the big day.
Unfortunately one of the claws came loose and a stone has fallen out but because it was purchased at a sample sale, it comes with no guarantee and they've offered no resolution.
Super disappointed as this was a very special gift, something I'd hoped she could wear for many years to come as a reminder of her wedding day.
I can see that others have left reviews to the same effect, regarding the stones in the tennis bracelet so it seems this is a common and known fault - it's a huge shame that because it was purchased at a slightly discounted price, that's not recognised.
I've always recommended D Louise for their longevity but this has definitely put me off.
29 April 2026
Unprompted review
Reply from D.LOUISE
Thank you for your review. We're truly sorry to hear of the issue you've experienced with your purchase from our Sample Sale, and we completely understand how disappointing this is. We do state on our website that items purchased at sample sales don't hold the same warranty as the pieces available on our website, as they are heavily discounted and are exclusive pieces. We do try to make this as clear as possible, however I will be sure to pass your feedback onto the team.
Excellent customer service
Excellent customer service. My bracelet had broken accidentally, and I was gutted because it’s gorgeous, but they are sending me a brand new one free of charge. The team is so helpful and very responsive. I will definitely be shopping here again.
28 April 2026
Unprompted review
Reply from D.LOUISE
Oh, we completely understand how gutted you must have felt! We're so happy we could get a brand new one on its way to you. That's always what we want for our customers. Thank you so much for your kind words and we cannot wait for you to be reunited with your bracelet! See you again soon!
Amazing customer experience
Amazing customer experience, I had an issue with my bracelet and Jecyl immediately solved my issue, and sent me a new one - no questions asked - they keep the product warranty promise.
28 April 2026
Unprompted review
Reply from D.LOUISE
Hey Seda, we're pleased to hear that Jecyl was able to assist you with your query and arrange for a replacement to be sent out for you. She will be thrilled to hear that you're happy with the service you've received, and thank you for your feedback x
Beautiful jewelry and great service!
Beautiful jewellery and great service!
28 April 2026
Unprompted review
Reply from D.LOUISE
Thank you for your 5* review! We're so glad to hear that you've had such a positive shopping experience, and we hope to welcome you back again soon x
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.